Oaktree Connect

Customer Reviews

[su_testimonial name="Isabel Millward" photo="https://lh3.googleusercontent.com/a/ACg8ocKTBoOXqGpOfqDj2DHzMHsUIvvjpZQcDV_ciZIrn2wm6C6osg=s120-c-rp-mo-br100"]Given how challenging it can be to find the right place to get help with mental health, Oaktree has been a breath of fresh air.Without this service I would have had to wait possibly years before reaching the place I'm at today. Enormous credit to Dr Singh, who is a highly professional, knowledgable, and understanding psychiatrist.The Oaktree Connect admin team are also extremely helpful, always going above and beyond to ensure things run smoothly.I would definitely recommend Oaktree Connect to anyone seeking a private psychiatry service.[/su_testimonial][su_testimonial name="Peter B" photo="https://lh3.googleusercontent.com/a/ACg8ocIfKWXNc8ETghzz3QQTdOoIgZjzWRomVDeCqFZ7Khyn143CIA=s120-c-rp-mo-br100"]Dr Singh has made such a difference to my son with the treatment of his ADHD. He was assessed & treated quickly.[/su_testimonial][su_testimonial name="listening out" photo="https://lh3.googleusercontent.com/a-/ALV-UjWt4KEErjWAHK7guXovFtPJyRVCbinocHhXD64zO3Ch8DYnfAc=s120-c-rp-mo-br100"]My daughter and myself are patients of Dr Singh for ADHD. Both of our lives have improved significantly since our assessments and ongoing medical care. I have found the systems to book and to communicate with the team very easy. As a counsellor myself I did a fair amount of research in 2020 before choosing Oaktree as I was aware of less reputable organisations. I highly recommend their services and write this after 4 years of interactions & with my care monitored by my GP.[/su_testimonial][su_testimonial name="Lewis H" photo="https://lh3.googleusercontent.com/a-/ALV-UjXmgRP2QLb6KZbq_gy3QXWl1ayLSra2iB3ZUNIaEJ3X1WMigq9j=s120-c-rp-mo-br100"]I met with Dr Singh last November at a time when I was struggling with severe psychological distress. We spoke at length and her intuition was that I may suffer from ADHD. Following a more comprehensive assessment, I received a formal diagnosis in December. Since i began medication in January, my mental health has significantly improved across almost all areas of my life. The difference has been night and day. Dr Singh is highly professional, tremendously knowledgeable, sympathetic and empathetic. I am very grateful to her for all the help she has given me. I fully recommend Dr Singh to others. ps, I would also like to mention the administration staff. They were super efficient and responsive, kind, professional and made me feel like a truly valued individual. Overall, this is a team that you can have faith in. They all went the extra mile to support me. Much appreciated.[/su_testimonial][su_testimonial name="James Senior" photo="https://lh3.googleusercontent.com/a/ACg8ocKUB92NEmUZjjuTG5TkJaMSwvbrExozfUdYvTnLCACR6W-LnQ=s120-c-rp-mo-br100"]I have never left a negative review on anything - I normally put things down to a bad experience and move on but the response to my complaint has been so poor, that I feel others should be warned.I booked an Occupational Health Assessment. The booking process was easy and their customer service was good. The appointment was held virtually and I felt as if I was in good hands. The appointment was related to an ongoing situation at work and I requested the appointment and subsequent report to deal with very specific points that were clearly outlined and explained on multiple occasions.The first concern I had was that the appointment with the Doctor seemed to focus on the past, leaving me with very little time (a matter of a few minutes) to discuss my issues at work. I then shared various diagnoses and waited for my report.The report I received was late, despite promises that I would receive it by certain dates. The report didn’t deal with what I had requested and was littered with obvious mistakes. The report was effectively useless on the basis that it didn’t deal with the issues at hand. I was asked to complete multiple questionnaires beforehand but none of the results of these were referred to within the report.I have no doubt that the response to this review will highlight that this is motivated by the doctor providing an opinion I don’t agree with. This is simply incorrect. I am fully aware that doctors opinions vary and that doctors are fully entitled to reach the conclusion they deem necessary. The issue is that my report was of poor quality and didn’t sufficiently deal with what I had requested and paid a lot of money for.I then made a formal complaint and whilst I suggested a phone conversation to resolve the matter, this was ignored. I then had to exchange multiple emails to try and highlight and resolve the issues. I was first met with denials and then threats of legal action.Nearly two months after the appointment, I have now received a report that does finally deal with what I requested, albeit still with lots of mistakes that I simply don’t have the energy to correct. I’m sure the response to this review will highlight that the original report did deal with what I requested. If that is the case, why have I only just received an updated report then?I have since gone to another health care provider that has supplied me with what I need following an appointment. I have not had an apology or compensation for what can only be described as a nightmare experience of denials, threats of legal action and additional stress.When I pointed out that Oaktree Connect had received a ‘requires improvement’ rating by the Care Quality Commission (CQC), this was denied; stating that no such inspection took place. A simple search on the CQC website shows otherwise that this did take place and the fact that they are denying this should tell you everything you need to know.I will never get my money back but I truly hope no-one else has to experience what I have.** Update September 2024 **I see that they have updated their response a year on. I would normally let this go but then it reminded me how infuriating this service was. Congratulations on getting the CQC to amend their rating to ‘not yet inspected’ purely because they didn’t inspect ALL areas. However, I would urge people to consider the key points STILL contained within the CQC report when they did an un-announced visit:- The service did not learn or make improvements- Leaders did not have the capacity and skills to deliver high quality, sustainable care- The service did not have a clear vision and credible strategy to deliver high quality care and promote good outcomes for patients- The service did not have a culture of high quality, sustainable care- There were no clear responsibilities, roles and systems of accountability- There were not clear and effective processes for managing issues, risks and performanceI experienced all of this. I hope no one else has to.[/su_testimonial] View all reviews

Information about Oaktree Connect

Address

Oaktree Connect is located at Suite 100, 1st Floor, Oaktree Connect, CIBA Building, 146 Hagley Rd, Birmingham B16 9NX, United Kingdom

Phone

The phone number of Oaktree Connect is +44 20 3927 7699

Website

The website of Oaktree Connect is: oaktreeconnect.co.uk

Business Hours

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 10:00–16:00
Sunday: Closed