Avis Car Hire - Birmingham Airport

Arrived at Birmingham airport and had to rent a car last minute. Irfan called me over, asked me what the story was & immeadiately offered me an immaculate Volvo V60. I have to say, the treatment was one of a kind. I will definitely be going back. The drop off with Zain was also very smooth

I rented a car from Avis at Dublin Airport (21–23 July 2025). I’m an Avis Preferred member and had prepaid for the booking, including providing my flight details. When I arrived, the Avis desk (with an "Avis Preferred" sign) was unattended. I was told to queue at the Budget desk and waited over 30 minutes to be served. There was no apology, and the collection process still took more than 5 minutes despite all my details being online. No instructions were given for returning the car, no contact number, and no airport map. On return, I struggled to find the drop-off location, incurred a €3 parking fee, and could not reach Avis by phone. Only after much effort did I locate the correct area. The Avis agent at drop-off admitted I should have been given a map. On 23 July, Avis Ireland emailed me asking for feedback if the service was not a 9 or 10. I sent detailed feedback on 24 July (ticket ID 596112) and have since followed up multiple times with Avis Ireland, Irish customer services, and UK customer care — with no reply. I have been using Avis for over 10 years in many locations but this was my first time renting from Avis at Dublin Airport, and the experience was stressful, poorly managed, and followed by complete silence from customer service. I had hoped Avis would address this and offer some recompense, but the lack of response leaves me with no confidence in using them again.

Awful, do not use. Very nice people when you rent a the car, but on returning it the 'game' seems to be to over charge you for minor damage. We had £283.35 deducted from our card, for a 3cm wheel scratch, discovered after we dropped it off? This was more than the cost of 5 days rental. We have no idea if it was on the car when we picked it up as foolishly we only filmed the paintwork. Particularly incompetent is Customer Service, who do not pick up phone calls or reply to emails.

Clairement à éviter. Courrez à la concurrence, je n'ai jamais croisé de loueur si malhonnête. Ils ont une mécanique bien rodée pour faire payer les honnêtes gens pour des dégâts qu'ils n'ont pas commis. Ils facturent le montant des réparations et débitent la carte de crédit sans l'accord du client. Mon cas est très simple, je prends possession du véhicule, je le contrôle et je prends des photos des nombreux dégâts du véhicule. Loin d'être un véhicule neuf. Lors de la restitution, l'employé se dirige immédiatement à un endroit précis du véhicule, sous le pare-chocs avant. Il passe la main et me dit "vous avez fait un dégât ici". Je lui dit, "non, c'est impossible. Je n'ai eu le véhicule que 3 jours et on a roulé que sur autoroute. Il n'y a pas moyen qu'un tel dégât ait pu être occasionné". Il me répond vous l'avez pas signalé à la prise en charge, c'est votre faute. Je réponds gentiment que je n'ai pas mis le véhicule sur un lift ou alors je ne me suis pas couché sous le véhicule pour regarder sous le pare-chocs. Malgré ma bonne fois et l'évidence que ce vieux dégât était là depuis longtemps. Ils ont arbitrairement et injustement retiré 600.- de ma carte de crédit. Pour être totalement honnête, comme l'employé n'a rien contrôlé d'autre que cet endroit précis du véhicule sur lequel il est allé immédiatement, il n'y a pas de mystère. Quelqu'un a fait ce dégât, il avait une assurance qui paie la franchise de réparation et quoi de mieux que de facturer plusieurs fois le même dégât... J'ai demandé une copie de la facture du carrossier pour les réparations et une photo du véhicule réparé. Mais devant la mauvaise foi de ses personnages, je pense que je ne recevrais jamais rien. J'ai loué de nombreux véhicules dans de nombreux pays. Je n'ai jamais été confronté à de tels voleurs.

Took us an hour to get the car sorted. We had an infant with us which we disclosed and was given a car seat not suitable for an infant, so we packed blankets around their head as we had zero alternatives. Car was banged up so was a bit anxious on the return of the car. Seeing reviews where people are getting top sec cars last minute, and we had booked well in advance so wondered why we got a beat up car. We asked for a mid range SUV and got Nissan Moka with a boot which barely ha enough room to fit a buggy and our suitcases. I paid in full online and then had to pay £300 deposit when I got to the car pick up (thats probably wrote somewhere). Staff were sound but I just felt considering we had a booking it should have all been ready to go.

It seems the company has changed management and is now focused on overcharging customers. I’ve experienced three issues in my last two rentals: 1. First hire: I was charged over £400 for a scratch on the door panel that I’m certain I did not cause. 2. Second hire: The car was provided without a full tank of fuel. 3. Additional charge: I was billed an extra £17.28 for fuel, despite driving only 14 miles, fully refuelling before return, and noting that the tank wasn’t full. To make matters worse, these charges were never mentioned before I was asked to sign. My advice: Avoid this company or check everything thoroughly before signing. Regards, D. Higgins

After a horrible mixup at Enterprise, my husband and I walked over to Avis in the hopes we could pick up a car on short notice for a long term rent. The young man we met (Masood) was fantastic with us. Not only did he manage to help us secure a car for a good price, he also took extra time to help us get our payment back for the wasted trip at Enterprise. We were in and out very quickly and the overall environment at Avis seemed very friendly. Staff laughing and making conversation with us - it was lovely to see and I would recommend to anyone looking to rent a car. Thank you to all!