Martin & Co Birmingham Harborne Lettings & Estate Agents

I had a truly excellent experience with Martin & Co during my tenancy in Birmingham. From the very beginning, their team was professional, responsive, and genuinely supportive. Any issues were handled quickly and efficiently, and communication was always clear and courteous. I especially appreciated their fairness, transparency, and willingness to assist throughout the tenancy process. It's rare to find an agency that makes renting feel smooth and stress-free, but Martin & Co absolutely delivered. Highly recommended to anyone looking for reliable and trustworthy property management!

I am writing to express my deep dissatisfaction with the service provided by Martins & Co Harborne in relation to the letting of my property. Despite charging disproportionately high fees, the agency took nearly two months to secure tenants. Their primary contribution during this time was to repeatedly suggest lowering the asking price—an approach that lacked creativity, effort, and market insight. It felt as though I was being advised to give the property away. Further compounding the issue, I received multiple emails pressuring me to sign disclaimers absolving the agency of legal responsibility, on the grounds that they were not managing my property—despite having signed Terms of Business with them. This attempt to retroactively shift liability is both unprofessional and unacceptable. Due to their delays, I sourced tenants independently. When I informed Martins & Co that I would proceed with whichever tenant completed the process first, they responded with threats of charging 75% + VAT of the first month’s rent, claiming I was withdrawing from an offer. This is not only unreasonable but borders on coercive. I will be escalating this matter to the Property Ombudsman and urge others to exercise caution when dealing with this agency. Transparency, professionalism, and accountability should be the foundation of any property service—qualities that were sorely lacking in my experience. BE CAREFUL

I had the pleasure of working with Muhammed on a recent letting and was very impressed. He is personable, professional, and goes the extra mile to deliver results. What stood out most was the speed! Within 48 hours of the property being listed, we had strong tenant interest. A smooth, efficient, and stress-free experience from start to finish. Highly recommended.

The staff are very very professional, efficient, and intelligent. I highly recommend this agency to everyone. The staff replied email for me also very detailed, efficient and very informative. I give this company 100 marks. I don’t believe I can rent an apartment within three days. This is the best property company in Birmingham. (I had a extremely excellent experience with Jack and Kelly, they rapidly replied my questions. They are outstanding, helpful and professional staff. I do really appreciate their excellent service and give me a wonderful experience. The are absolutely brilliant.)

My overall experience with Martin & Co has been outstanding. From the first interaction, the team demonstrated professionalism, efficiency, and a genuine commitment to providing top-tier service. A special shoutout goes to the Property Management team, who were an absolute delight to deal with—always friendly, responsive, and incredibly helpful. They made the entire process smooth and stress-free. I also want to give a glowing review for Kim Green. Kim has been truly fantastic—knowledgeable, approachable, and always going the extra mile to ensure everything was handled promptly and with care. Her attention to detail and warm communication style made a real difference. Highly recommended if you're looking for an estate agent who combines expert service with a human touch.

I had an absolutely fantastic experience working with Amelia Yetton. From the very beginning, she was incredibly prompt with her responses—every email I sent was answered quickly and thoroughly, which made the entire process smooth and stress-free and landed me a viewing the next day. What really stood out to me was how brilliantly she understood the type of apartment I was looking for. I only had to describe it once, and they grasped exactly what I needed—down to the layout, light, and location preferences. It genuinely felt like they were listening and thinking with me, and also sent available listings. The clarity and professionalism during our phone call were also outstanding. She explained every detail with patience, answered all my questions clearly, and made sure I was fully informed every step of the way. Highly recommend them to anyone looking for a knowledgeable, responsive, and attentive agent. A truly top-tier service!

I have been in the process of putting my house on rent and the service I have received from both Amelia and Mo has been absolutely outstanding! I haven’t been the easiest of people to deal with however the quick responses to emails that Amelia has provided has been greatly appreciated through what has been a tough process for me! From the start of the process and now nearing the end, Mo has been contactable throughout! He has answered every query I have posed with absolute professionalism and responded back to every message, no matter how many times I contacted him! Thank you both for everything! Sonia