Europcar Birmingham Airport

Here’s how Europcar completely ruined my rental experience: Honestly, this was a scam. I booked a car with Europcar from August 21st to September 5th. On their website, I specifically chose a Cupra Leon, the sporty model. I even paid extra for it, and I was fine with that because it was the car I actually wanted. But when I arrived at the airport, the manager (Sanjit Singh) handed me a Vauxhall Mokka instead. That’s not even close to what I booked. When I complained, he flat-out told me there was nothing he could do. His "offer" was either take the Mokka or get a refund and walk away with no car at all. Basically: take it or get screwed. On top of that, his attitude was rude and dismissive. This is not acceptable. I didn’t just want "any car," I wanted the one I paid for. The Cupra Leon has at least 150hp, the Mokka only 100hp. That’s a massive downgrade, and Europcar clearly thinks it’s fine to charge customers more and then give them a worse product. The next day I emailed customer service to complain, and their response? Wait 10 days or more for someone to get back to you. Absolutely ridiculous. Europcar has zero respect for their customers, and I’ll make sure everyone I know stays away from them. Next time, I’ll go with Drivalia or literally any other company that doesn’t treat their customers like garbage By the way, on top of all this, I got 3 fines in England for parking in supermarket car parks for more than 2 hours (in Spain you don’t have to pay for that). Each fine was £40 (so £120 in total), and Europcar charged me £45 "administration fee" for the first two fines, and then £50 for the third one (that’s £140 in fees, more than the actual fines). I find it ridiculous, just a way of ripping off their customers. On top of that, I lost my wallet while in England and tried to contact Europcar at Manchester Airport, but after speaking with me for a bit they rudely hung up the phone. And by the way, I’m still waiting for my deposit refund, which I honestly think they’ll end up keeping too. The worst thing you can do is rent with Europcar.

I had forgotten my Indian issued drivers license but carried my international drivers permit. Avis rentals denied renting their car despite a 2 week prepayment due to the lack of documents provided by me. EuropCar was friendly and sweet enough to rent me a car. The drop off was smooth as well. Id prefer EuropCar over any other rental cos. No hassle, well maintained cars, great experience. 10 on 10 from me! Cheers xo

I had an excellent experience with Qasim, Sara, and Sanj. They were all incredibly friendly, approachable, and professional. From the moment I walked in, they made me feel valued as a customer, taking the time to understand my needs and provide personalized assistance. Not only were they helpful, but they also went above and beyond to ensure I received the best possible service. They patiently answered all my questions, explained everything clearly, and provided me with an amazing quote that exceeded my expectations. Their knowledge and attention to detail made the whole process smooth and stress-free. Sanj was also extremely supportive, adding to the fantastic experience I had at this branch. It’s clear that the entire team is dedicated to providing top-notch customer service. What a great branch—highly recommended!

I will definitely recommend EuropCar, they got very new cars and good collection as well. I got a Jeep Avenger, even though it was a year old and 7700 miles used , when I entered the car it smelled and feeled like a new car. I took it from the Birmingham AirPort branch, I definitely recommend Sanjay Singh, he is very professional and responsive, I got the car within less than 10 minutes.Other Rental cars were not ready to give the car with my Indian License especially Avis and Enterprise but Sanjay Singh was sweet and professional to given the car for my Indian License.

L'operatore al ritiro del veicolo ci ha fatto fare l'upgrade del veicolo dicendo che non avremmo pagato niente e in fattura ci siamo trovati un aumento di 30 sterline sl giorno per questo servizio. Abbiamo chiesto più volte quanto sarebbe costato questo servizio e ci è stato detto che avrebbe fatto il possibile per farlo gratis. Non torneremo più da EUROPCAR.

The wait time was very long - we stood in line for nearly 30 minutes, as the team was handling a problematic customer. That said, Idriss was an absolute star. He was friendly, professional, and made the process smooth once it was our turn. The car itself was spotless and in excellent condition. Overall, a good experience despite the initial delay.

Check in staff member very intimidating and pressuring to buy their insurance despite me having external adequate insurance. Was very relentless and made me feel extremely uncomfortable. Not a good start to rental and overshadowed my experience significantly Car provided was very good, internal spotlessly clean, exterior had a few scuffs so I took lots of photos before leaving pick up site. Drop off was brilliant with a friendly helpful guy Abs. He was an excellent member of staff ( should have him at check in)