Europcar Birmingham Newtown

First time hiring a car; good service. The downside was the wait to be seen, but it was very busy. The staff were helpful. I got an upgrade, which I was happy about. I was a bit nervous as I'd never driven an automatic before, but a staff member went over it with me, and I was happy. The car was brand new and a beautiful drive. I was very happy; it was a smooth drive to Cornwall and back to Birmingham. It was good value. I got my deposit back the same day, which I was very happy about, though it may take longer for first-time renters. The staff member was helpful with the drop-off, but the poor guy was very busy. Overall, I was happy with the service. Thanks for a smooth service.

Excellent service from start to finish. Booked online very easily. Collected better car than expected. Deposit returned straight away. Will definitely use again if need be. Thank you Europcar

Sam and Nosheen and all the team at europcar (including the lovely fella with the high vis at the front) are vey helpful, really attentive and very easy to deal with, they make renting a car a really enjoyable experience, i have now become a repeat customer and i can say without a doubt this is the best rental place ive dealt with, (ive dealt with a few!) The team are always very lovely a very warm and smiley welcome always recieved even on a misersble monday morning! Dont know how but they're morale always seems high. What a lovely bunch would always recommend over and over simply brilliant

Because of this branch am never hiring a car from Europcar ever again and am cancelling my account with them. Booked a Van in 15 min got 2 missed calls from them and a few emails including booking confirmation and check in email. While I was analysing and making sure everything was right another email came saying the booking has been cancelled. The why wasn’t provided but a number was to call an enquire so I did. I was speaking to head office over a booking made with a branch and from their end everything was ok so all I needed to do is walk into the branch with the necessary documents. I told them about the email and they said they’d transfer me to the local branch cos from their end there’s no reason to deny the booking. I stayed on the line for 40mins but the call ended with no one answering. Called again and same thing , headquarters and back on waiting line with no update whatsoever. My question is, why take the money before making any checks you think may void the transaction only to hold the money for 3-14 days or better 28days, I need a van immediately but I can’t get the van nor my money to rebook with another company how insane is that.

Absolutely terrible, never answer the phone and constantly have a ‘back log’ so can never get car sent on time. Tried to ring branch waited for an hour couldn’t get through to anyone. Went into the branch and noticed there phone ringer was silenced, makes sense as to why they never answer the phone. Got a workers email to ‘get into contact quicker’ also never got response from that either, worst customer service from a company all round. Terrible. Would never come back.

2000 miles in 5 days, the Van (Merc E-Vito) gave me Zero trouble. Customer service was nice. Pick up and drop off was a breeze. I would highly recommend Europcar

I was very pleased with the service at this branch, Nourheen or Nousheen was very helpful and professional. Definitely going back and recommended this place. I also went back again to swap my car, Sam was very helpful, he did his best to make sure everything is completed to our satisfaction thanks again Sam.