SIXT Car & Van Hire - Birmingham City Centre

We hired a car as our main vehicle was in the garage for repairs and we needed transport to get to our holiday accommodation. We rented it for 10 days and were given an amazing Peugeot 3008E, which was everything we needed and more. The customer service was excellent from start to finish, with an easy pick-up and drop-off process. Highly recommended!

After reading some of the negative reviews about this branch, I’ll admit I had concerns too. But as a long-time SIXT member (now a Platinum member), I trusted that if anything came up, I would know how to deal with it. So I didn’t call or email beforehand, I simply went ahead with my booking. I had reserved a 7-seater Peugeot 5008 (fully prepaid, with unlimited mileage and all insurance covered) for a two-week road trip to North and South of the UK. With all my hotel bookings also prepaid, I couldn’t afford any surprises. Naturally, I was nervous after seeing the reviews. When I arrived, I asked about Ammar, since I had read good things about him. He wasn’t there, but Hafeez (I hope I got the name right!) at the reception greeted me instead. He immediately made me feel comfortable, jolly, confident, and funny. At one point, he even said he was "better than Ammar," and honestly, he wasn’t wrong!. He also pointed out the minor/tiny scratches already on the car before handing it over, which was reassuring. There was a moment of concern when I first showed my International Driving Permit (international passport holders are not allowed to drive after one year of stay in the UK), but once I gave my UK driving license, everything was smooth. Hafeez explained things clearly, processed the booking efficiently, and gave me exactly the vehicle I had reserved, a new, spotless Peugeot 5008. When I returned the car today, Hafeez wasn’t on shift yet (he had earlier joked about me bringing him back a souvenir from Edinburgh!). Instead, I brought him something special from my own country, which I gave to the team during return. At the handover car park area, I met Stewart (I hope I got the name right!), who was just as friendly and welcoming. Unlike in some countries where staff act like strict inspectors, Stewart greeted me with a smile, chatted warmly about my trip, and even shared a funny story about how many kids he has. That human touch made the return process genuinely enjoyable. Looking back, I believe some of the negative reviews miss the point: staff at SIXT are bound by rules and legal requirements, and they cannot go beyond them. Once those checks are done, everything flows smoothly. For me, the whole experience, from Hafeez at pickup to Stewart at return, was excellent. Professional, transparent, and customer friendly. I’ll definitely rent from SIXT Birmingham City again.

First time with sixt but can fault the service. If you know that all car hire companies try to upsell you on insurance and various protection products, it’s not too jarring. Was provided with a spotless, modern ford transit. Very happy with it. After hours drop off was so convenient. Just what I needed (and couldn’t get from enterprise).

I was renting two times at Sixt the van, all time i was regretting to rent at them, last time they give me a dirty van, what was smelling inside at smoke and also food inside, and also they give me without fuel, i was reporting at them this issue at name Maria from office on central Birmingham, and they charged me for fuel and cleaning also i was send email to them, but they ignored me, i don’t recommend to anyone to rent a car or van from SIXTY THEY ARE SCAMMER

The pick up was very quick and efficient. I was upgraded for free; and got a brand new car and looking at the parking lot, all the cars were fairly new. The prices were also great! (85€ for 2 days) Brilliant staff and great car! Will recommend and come back there to rent a car.

Bal is a true gent and an asset to the company, his customer service was second to none, friendly and really helpful being my first experience with an electric car top marks

Everything was top-notch from start to finish! The service was smooth, the staff were friendly and professional, and the whole process—from pickup to drop-off—was hassle-free. The car was clean and in excellent condition. I highly recommend Sixt Birmingham Town Centre and will definitely use them again!