Castle Fine Art, Birmingham - Mailbox

I regret to say my experience with Castle Fine Art at the Birmingham Mailbox has been extremely disappointing. After much consideration, I purchased a piece of artwork — a significant financial commitment for me. I was later told that the artwork actually belonged to someone who worked at the gallery and, because they no longer had space for it, it had been sold to me. A week after my purchase, I received a phone call from the gallery telling me that this person had changed their mind, no longer wished to sell, and was taking back the artwork that I had already paid for. In other words, after committing my money, the piece I believed I owned was removed from me. What makes this worse is that I am still considerably out of pocket. Despite promises of a refund, I have not been reimbursed. For a gallery of this reputation, I find it shocking that a customer can be left in this position — having paid a large sum of money and been left without either the artwork or the refund. This experience has completely undermined my trust in Castle Fine Art.

Interesting gallery selling modern works by artists such as McQueen, Bob Dylan, Boy George, and even Johnny Depp. I am intrigued with the "Affordable" tag with most pieces at least 4 figures, many 5. Is the art amazing and great? Some, and of course it’s going to be in the eye of the beholder. Staff were friendly and approachable and were very understanding of packaging and getting your art to your home with ease. An interesting gallery with plenty of quirky pieces. Bring money!

Fantastic service from start to finish from an amazing company. The gallery in The Mailbox is outstanding with helpful and attentive staff. Special thanks to Eleanor at the gallery for helping me whilst I was there to collect my artwork and also to Daniel at the head office who helped me with the initial purchase. As you can see, it now has pride of place at home. Thank you so much from one very happy customer.

I recently purchased a rather expensive framed print. When it arrived, I unpacked it to find there were 2 metal folding tabs on the back that were protruding through the brown tape. There was a split in the brown tape in the corner. There was a black mark on the INSIDE of the Perspex. There was no certificate of authenticity. When I complained, the Customer services advisor told me they have investigated the situation with dispatch managers, and they have confirmed that this damage occurred during dispatch even though the picture was still In-Transit with DPD. I fail to see how they came to this conclusion before they received the picture. They must have psychic powers!! To add insult to injury, the heavy duty cardboard box (marked 'Fragile') had NO damage, dents or impact marks on it. I requested my complaint was raised to senior management but the Advisor just offered me a full refund. Why would I want a full refund??? I just want them to accept responsibility for complete lack of quality control and liability. Post reply 7-12-23:- Hi Rachel, You might be happy this situation is resolved, but I am not!! Your Dispatch Manager is a complete charlatan who tried to fob me off with any old baloney instead of accepting responsibility. The Customer Services Advisor has clearly been told not to entertain any complaints and just feed me your generic list of B-S excuses. I doubt very much whether my complaint was even escalated any higher then her keyboard. Having bought 3 pieces of Art from you and this piece being the 2nd that had to be returned due to lack of Quality Control, I would have thought I would have received a more satisfactory outcome, alas, I have not. So I reiterate to you that I will never use Castle Art again.

J'aime beaucoup cette galerie d'art. J'y vais dès que je suis sur Birmingham !

Always a joy to view fine art. Bob Dylan paintings and Lorenzo Quinn sculptures were my highlights.

Terrible customer service! Me and my partner visited last month as he is into his art and we were looking for ideas and seeing which artists work we would love for when we finally get our own place and we immediately felt out of place when we walked in. We weren’t welcomed and frowned upon by the staff members and other elder customers that were receiving top service compared to us. They were offered drinks and all of the staffs attention was focused on them. Not once were we treated as equals and we actually walked out feeling very judged and discriminated against. I’m not sure if this was because we were young or how we were dressed compared to the other customers who were way older than us or that they just assumed we couldn’t afford any art work but just a piece of advise to the members of staff to not judge a book by it’s cover as we were and still are very interested in making several purchases however we will definitely be travelling to the Stratford upon Avon branch instead to do this. Not once was there a conversation between us and the staff members and they were obviously very reluctant to help, show us or advise about any pieces of art in the store. It was an completely different vibe and was extremely unwelcoming compared to the Stratford store where we have received exceptional service in the past and have even been offered drinks.