Brasshouse Languages

I wish I could give them 3 but for all the potential they have but waste because they don’t want to put any efforts, they don’t deserve it. The staff is the opposite of welcoming and friendly. They won’t give you any information and no thank you or bye. Unfortunately as you can’t do anything on their website and they don’t answer emails, you Ill have to go in person. The teachers: I can only speak from my experience but be careful. Some of them are just random people who speak the language and followed the brasshouse teacher training. They won’t have any qualifications and thus, aren’t always very good. My class didn’t follow any program or book even tho it is supposed to. They also don’t disclose any bio about the teachers so you don’t know what you will get and you have to pay, of course, the full amount before the first class. Moodle and website: horrible. Good luck to find any information on there. The website, their new and old one are awful. It doesn’t contain any useful info, just broken links and fluff. Price: honestly, it’s not expensive, especially if you are have a discount. Overall, if you have to pay for a class, i will think twice or even four times, as it’s just not that good. They will ask for feedback but won’t change a single thing.

This place is a complete circus Only one student allowed on a computer per day, reception staff clueless and giving wrong info, about 50% classes get cancelled. Reception thinks being enrolled means you’re not actually a student—makes zero sense. Equipment barely works, and the principal’s roaming asking why you’re even there. Feels like they want your fees but not your attendance. Total joke.

The language courses are so good and excellent value, but the admin side of things seems like a bit of a disaster 🙁 Every term it's the same ordeal with access passes not working/not available, and simply enrolling in your course is far more painful than it should be. Good luck ever getting through on the phones, or getting a response to a message! There are always huge queues at the start of each term as students have to be issued guest passes as the full passes are never ready, and this continues for weeks. They even forgot to charge me once! I am sure the staff are doing the best they can with the tools available, but this system is in desperate need of modernization.

Won’t ever bother Hiding my name. Forgot my ID at home after coming from the office. The lady behind the desk asked for my details which took literally two seconds. Told her it was an accident after she complained for doing her job and told me that my response was "attitude" after saying it in the most calm way. I’m an adult and was treated like an absolute child. She’s the manager behind the desk and ought to talk to customers with a greater deal of respect when no offence was even given to her. Even asked for a plastic cup of water the previous to have a drink which there were plenty of on the customer desk for the water dispenser . She told me off saying even for asking. Customer service is just atrocious here. Just not impressed.

I learnt a lot, it was very fun and engaging. The teacher is very high quality. The material given is clearly developed over time. It is a safe environment. The guidance is professional. The administration staff are experienced and polite.

Доброго дня всім раджу курси все чудово подобається вчитель Таснім завжди у всьому допомагає курс pre entry люблю сюди ходити уроки проходять і ігрової формі рекомендую шкода що тільки 2 рази на тиждень ходив би кожен день чудово що ми всі різні я з України дякую всім вам Ihor Kolodko

I have had a horrific experience here. Became a target of hate on both the Podcasting course (Kanas Wong) & Digital Photography course (Mark Holloway). Both tutors made vulgar remarks in every sentence. Kanas included a case study & a presentation with implied nasty innuendos / sexual remarks. Some students were also instructed to make nasty vile horrific remarks over 5 weeks! I have made 2 complaints both have been deliberately ignored! Neither tutor taught the course properly & Mark Holloway made sure I didn’t receive the learning like the rest of the students! Mark displayed an unhealthy obsesstion with Chinese dolls! I had my enquiry about courses ignored. The marketing manager also made inappropriate nasty digs. Management knew the game they have been playing. I have been a target of hate crime & abuse by University of Birmingham, Birmingham MPs, Conservative & Labour government, corrupt police. The follow to my review a year later has is a way for Brasshouse / Adult Education Service to cover up the horrendous abuse which took place. Nothing was done at the time or afterwards!