Fox Hollies Leisure Centre

I can’t speak highly enough of Adam and Emma at FOX Hollies Leisure Centre! They greet me with a big smile and make me feel so welcome. They’re always happy to help, whether it’s answering a question, giving a bit of advice, or just having a friendly chat that brightens my day. You can tell they genuinely care about the people who come here, and it makes such a difference. The leisure centre is great, but Adam and Emma are what make it feel like a community. Thank you both for always going the extra mile!

I come here for the pool. Has a wide range of swimming sessions. Lots opportunity for free swimming, lanes, fun sessions for for kids etc. Changing rooms and showers are generally in a reasonably clean condition.

Fox Hollies Leisure Centre has very much gone down hill. After their recent "refurbish" of the gym facilities they only removed a lot of the machines and sectioned off part of the gym as a "ladies only gym". Where I can understand the desire for privacy when exercising it is completely unnecessary as everyone keeps to themselves, aswell as this I think the sexism and discrimination demonstrated by their facilities has no place in the modern day society and I personally enjoy a diverse environment. In addition I think it's unfair that female gym members can use the full facility whereas male members cannot. Aswell as this the machines in the main area are often out of order and remain that way for months on end without being repaired, also there are often buckets around the place as the ceiling leaks whenever it rains. The memberships are reasonable however there are no family discounts and we pay for 4 individual memberships. Also the memberships only include access too the gym, classes and the pool, however if you wish to use the badminton or squash courts you have to pay for it despite having a membership. Staff are often rude and unhelpful and generally avoid answering questions (but this does not include one of the most dedicated and genuinely lovely employees I've ever witnessed who always puts a smile on our faces - Kaz Mamood). As a result of all of these inadequacies to the surprise of no one they have already lost many patrons and we ourselves only continue to go as it is local, as a word of advice from myself if you can go anywhere else do so.

Every single blue badge parking space is always taken by vehicles with no badges displayed. Puts everyone off who requires blue badge access from attempting to use the facility. Otherwise, staff are very friendly with good facilities

Terrible experience. I was given incorrect information by one of your reception staff at fox Hollies which I am extremely unhappy about. When signing on I was told very clearly that I could cancel at any point in the 12 months and the payments would stop there were 4 other people present with me at the time who can vouch for this. This unacceptable. Since I have joined this gym I have had a terrible experience, the reception staff have been rude, when sessions were cancelled which happened alot might I add, I was not informed of this and when I would turn up for the sessions and wasted my time waiting then asked reception I was told anyone who booked after 1pm were not notified which does not make any sense why?! Other times I booked groups like zumba or aquatone and the instructors did not turn up this happened multiple times, the swimming pool always stinks and is dirty, there's been mould on the tiles for months and months, sewage smell through the changing rooms, showering are floor originally blue is now a piss yellow very unhygienic with hairs stuck, shower rooms were mixed which just leaves no dignity for anyone, you charge so much advertising that every thing is included but then floats, squash and multiple other things are not actually included and you have pay additional for, there is alot of miss information given at time of signing up which is not an accurate reflection of how the gym actually is, there have also been times where the gym has been closed for renovations which meant I had to travel out to further gyms which is also a inconvenience and no compensation given. This is just some of the issues. I stopped going around 3 months ago and yet I'm expected to pay for remainder month's when I was clearly told when signing up this is why this gym is different because you don't take further payments once cancelled at any point of the contract which was clearly a lie. I had multiple family members registered here after hearing cancellation can be made at any point with no further payments taken out once cancelled, who also left when realising all the issues once they joined. I changed from 1 star to 2 stars because of a call from Marion (apologies if i spelt your name incorrectly) who dealt with my cancellation very well, remained calm through my frustration and was able to help which is appreciated very much, thank you Marion.

THEY DONT ANSWER THE PHONE you have to drive down for a basic service wether it be an enquiry or not, if you can't answer the phone it says a lot about the whole leisure centre, don't waste your time calling them or going in, plenty of other leisure centres around beautiful hall green, shirley and solihull.

Please can you tell the worker Kaz to stop barging into the women’s section unannounced. He just walks in no warning- it’s a female section for a reason! There are women who observe the hijab and take their modest clothing off and they run and panic to cover themselves when he walks in. He has no spatial awareness. Starts cleaning whilst you’re on a machines or talks over your head it’s very off-putting. He’s very nice but needs to know he can’t just start taking the weights when you’re using them or showing people machines when you’re on it!