Fox Hollies Leisure Centre

Customer Reviews

[su_testimonial name="nasreen Seedat" photo="https://lh3.googleusercontent.com/a/ACg8ocKu54ZN6bx6vbln59ukDytj8yIei1J4Dlt9-Z6Inc2Xq-n5ng=s120-c-rp-mo-br100"]Whilst I understand that this centre is the closest to my home address and convenient to get too I believe that management should take a good look and go through members feedback and implement changes and improvement within the centre and the staff members.Upon arrival very rarely is one greeted as either the staff is too busy chatting with each other or just cant be bothered to look up.Secondly when complaining that the door to the ladies gym will not open not one staff member actually got up to look at it and offer a solution to get it to work leaving so many people unable to access the room.The water leaking from studio 1 seems to be a common occurence to which you dont have an eta as to when you will fix it so your customers who still have to pay full price have to navigate between water buckets and water dripping during classes which poses a serious health and safety issue should an injury occur from a fall.Lastly it would have been so amazing if there would be more variety in the classes offered rsther than most of them being always body pump, core blast and body combat. Whilst I appreciate your other centres offer body attack more than once a week as well as step & hit it would be lovely if your centre could as well and incorporate more daytime cardio sessions within your facilities rather than having to spend extra time and petrol on top of the monthly contract to travel elsewhere.Appreciate if you have read this to the end and if you can find solutions to the above.[/su_testimonial][su_testimonial name="Aden Coley" photo="https://lh3.googleusercontent.com/a-/ALV-UjXwsDL0VV_KttUvHZ5nlP93mLlNT5z-GeuM0LZCTbP_ZNJk6OQ=s120-c-rp-mo-ba3-br100"]They have a new refurbished gym which is amazing, they also have a women's only section as well. They have a large swimming pool and the staff are so kind. They also have a large running track and football pitch it's great place to visit.[/su_testimonial][su_testimonial name="PERCY" photo="https://lh3.googleusercontent.com/a/ACg8ocL6JSHD5OzPPe_FnZUXrRAJD5jzAUA0KkQ0jOBYOKS4fX01Ag=s120-c-rp-mo-br100"]Tried a few classes, health and safety is a big concern for me in regards to equipment set out so close together.. when asked a few of the members if they could move over slightly, a group was formed and appeared very aggressive!Few other members had the same concerns, apparently they had logged it with management, but nothing was ever done!Tried the evening class to see if it would make any difference... disturbed by a male who constantly screams and shouts throughout the work out.. absolutely disgusting behaviour! Bad experience I'm glad I never committed to this gym... needs to be investigated especially health and safety aspect![/su_testimonial][su_testimonial name="TheMumin Servant" photo="https://lh3.googleusercontent.com/a/ACg8ocJKdudeFwyURIr-qpTnEXZqIQBXqh_8vaqrQnpkZgwSJDesgQ=s120-c-rp-mo-br100"]The new manager has really driven the poor rating. Attended this gym for several years, taking my eldest kid swimming here. I have always taken my other child who is autistic with me and he plays on a device that helps keep him calm & stops him becoming overwhelmed from busy environments. The staff have always understood that and been accommodating but recently the new manager told me we could not take the device by poolside. I explained to him the device does not have a camera on it and how it helps my son's behaviour but he was not interested. He told me to give my son something different to entertain him - Parents of SEND kids will know how frustrating this is, as if I have not tried different methods. He then goes ahead and tells me to sit somewhere else.After much back & forth, I was able to take the device with me, but like anyone else, I was left reeling at the blatant ignorance & lack of understanding. Thanks for making me uncomfortable!I get the need to ensure no one is taking photos but this device does not record / take photos. This is meant to be an inclusive gym but it is clear the Manager does not have an understanding of Autism (a very common condition in the UK) and I question what training is provided to people in management at this gym to help make this a welcoming environment for all.I am not expecting anything to come off this but if you have a child with SEND, I doubt this is a place to bring them. I have also in the past called for swimming lessons for my son & was told they could not cater for him.[/su_testimonial][su_testimonial name="Joanne Morton (Bella)" photo="https://lh3.googleusercontent.com/a/ACg8ocINjt3VA9GYkjYWKxQX8qU1dyXNmwjap01L_VKr_4KoPYJ1Vg=s120-c-rp-mo-br100"]Shocking! Been a member for years. Cancel membership apparently sending a letter is not the correct way and when they don't receive payment send threatening e-mails with added charges despite at that point the payment wouldn't have been late. Had the communication their end been dealt with rather than be ignored further payment wouldn't be needed. Local Council in trouble so we'll continue to scam the every day person!!! Machines out of order, filthy, smells Must I continue. No wonder I haven't been going on top of other issues! Lazy staff sitting on admin that they cannot be bothered to deal with. Don't waste your money or time at this hole.[/su_testimonial] View all reviews

Information about Fox Hollies Leisure Centre

Address

Fox Hollies Leisure Centre is located at Shirley Road Acock, s Green, Birmingham B27 7NS, United Kingdom

Phone

The phone number of Fox Hollies Leisure Centre is +44 121 796 2330

Website

The website of Fox Hollies Leisure Centre is: birminghamleisure.com

Business Hours

Monday: 06:30–22:00
Tuesday: 06:30–22:00
Wednesday: 06:30–22:00
Thursday: 06:30–22:00
Friday: 06:30–21:00
Saturday: 07:00–17:00
Sunday: 07:00–17:00