Homebase - Birmingham Kings Heath

I had a really good experience at Homebase. The store was clean and had loads of products to choose from. I wish they had bamboo poles for Monstera plants, as that would have been a nice addition. The customer service was helpful—I received assistance with finding the right plants and soil. Although I don’t remember the name of the staff member who helped me, he was very nice and went the extra mile to locate the soil and vases I needed. Overall, I left satisfied with my visit.

Taz is really helpful and guided me to buy laminate flooring to match my old flooring which was purchased a year ago. He was very patient and took his time to explain. He was a huge help. Best customer service.

Needed assistance at the paint mixing section and the lad working in that section was helping a customer. After a while I told him I would need his help when he was free.After another 10mins I approached a bloke working on the indoor plant section and asked if there was anyone else to assist me on the paint section, he said 'no we are very short staffed"Eventually after waiting 30 minutes I asked a lady staff member who was walking past if I could have assistance as I'd been waiting half an hour. She called a guy to come to the mixing station which he did immediately.He informed me any of the staff could mix the paint.WOW thank you very unhelpful guy pottering about with the plants. Could of asked me what I needed assistance with and mixed the paint instead of retorting they were short staffed.Painful wait and experience.Only guy who responded so quick to do the task and lovely cheery guy on checkout saved the day, otherwise no stars.

Thanks to the lovely helpful staff in kings heath branch who helped me to order 20 bags of slate chippings easily and ferried the 20 bags to my van and stacked them in a way that was easy to access them at my home. Excellent service, well done Homebase and staff.

Justin provided amazing customer service skills and was extremely helpful and patient in helping us choose paint to mix.