Best veterinarians in Birmingham: find options near you

Extremely disappointed with my experience at PDSA Aston today. I was left waiting for over an hour due to Richard, the admin staff member, failing to check my pet in. He was free when I arrived at the desk to check in but chose to ignore me and make a phone call instead of helping. I’m heavily pregnant, and this lack of consideration was appalling. During the wait, my dog Cookie urinated in the waiting area. When I mentioned it to Richard, he simply pointed to a mop, offering no further assistance.

Thankfully, a kind vet noticed my struggle and helped clean up, but the damage was done. The worst part came when I went to pay for Cookie’s medication. Laura, who was dispensing the medication at the time, asked if I’d be making a voluntary donation today. I explained I usually do donate but I couldn’t today and she proceeded to lecture me about how the vets rely on donations. I said I would pay for my dogs medication but that was all. After collecting my payment she then rudely pointed out I hadn’t donated since February. I was shocked by her passive aggressive attitude and complete lack of professionalism. I responded by informing Laura that I wouldn’t be making a voluntary donation after the appalling experience I encountered today.
I have never experienced such condescending behaviour at the PDSA before. I have made a formal complaint about my experience today, I am currently awaiting the managers response. Hopefully this will be dealt with professionally and timely.

Fantastic place. They really are there for the animals, not money. The vet was so good at understanding that my dog was really nervous. She was great with him

I’m still waiting for appointment for my Dog what I requested appointment a month ago also still for them to get bk to me. About my puppy. What requested a week ago and I understand they are busy with emergency case but they could. Would simply email or text or something saying they can see our pets or can offer the. Services we -require would really helpful

Poorly cat needed to see vets.
They booked me in for 12:00 but was seen at 1:00pm. Very busy.
Lovely vet checked over and gave injection and medicine to take at home.
Poor cat cried all the way home that I took him to the pet hospital.
They are really great.

Serious concerns! You would actually think the people who work at this charity branch are there to help pets & their owners in need in specifically a healthcare environment.

Instead on numerous occasions there has been shocking behaviour from the receptionists – observing and witnessing being treated according to ethnicity racism.

I can specifically name the people too, how can they have their jobs in such place? it makes no sense, the way they talk to others! There are many people out there deserving of these jobs & the wrong type of abusive people are employed. The charity needs a serious look into their staff members and the impact it’s causing to pets & their owners as soon as possible.

Had to take our dog charlie today to be put to sleep the nurse was lovely and so was the vet Let us be with him.when he passed and stay with him after .

I should have written a review 4 years ago. My kitten was DYING. I called this place. The lady told me that it’s open. I arrived ON TIME. WE HAD 10 MINS LEFT. I called them and guess what she said. She said it’s closed now? Seriously? It wasn’t closed now and I tried to negotiate with her that it was an emergency and she just hung up. Now my kitten is dead because of you. He died that day but a few hours later. She could have given tips and advice for him. But no, humans are heartless these days. I thought this was a charity organisation? Where is the empathy? Generosity? They could have called and asked if my kitten was feeling better just like the vets did. Never judge a book by its cover. Thank (hate) u ☺️
P.S. I had depression when he left me.

we have been taking all our pets to these wonderful people for many years .Loki has very bad anxiety ,They are absolutely fantastic with there care and communication to us. I am a right pain i cry and I’m scared for his anxiety’s he’s never with out us except in there care the staff are always the same staff happy staff don’t need replacing that’s a big thing for me he’s familiar with his vet family with his care . I can not express enough how much they care for him .Nothing is to much if you need them there there for advice and after care They have made him so well having his teeth out I’ve never seen him so calm and eating so well its beyond us Thank you all so very much for all you do for us and Loki .I’m not 1 for reviews but you deserve 1 Diana and Stewart and Loki .

On my arrivial, l was welcomed and the environment was very clean. The staff and doctor gave the highest standard of service every time l go with my cat, and l would definitely recommend anyone to register with Pype Hayes Veterinary.

Really friendly practice, always helpful and feel like my cat is in good hands. Love the Medivet plan and all the perks it offers. Can sometimes be a bit tricky to get through on the phone but that’s only a minor issue. Would recommend.

Very friendly staff. Nacho had his ears, eyes mouth and body checked he was also weighed. I was given some advice for dealing with plaque on his teeth and also recommended a calming diffuser for my nervous cat.

Got seen promptly and the vet we saw was lovely and very thorough. Getting an appointment was difficult as no-one answers the phone at the practice, seemingly ever. Had to make the appointment online but wasn’t able to match details with the fact that my cat is already registered at the practice.

I can’t praise Pype Hayes Vets enough, the staff on the counter are friendly and welcoming and the very that saw Lucky (my 13 1/2) year old dog) was lovely with her. Very gentle and patient, my poor fur baby has cancer so is tender in places but wasn’t fazed in the appointment at all. We’ve been with these vets since day one or 6weeks old to be precise and wouldn’t change for anything. Also registered my lively cockapoo who they are also great with

Lexi needed a health check so I could get another prescription for her heart tablets. Reception staff always friendly and helpful and the Vet was lovely, she took the time to talk to Lexi and reassure her, although Lexi was much happier once we left.

I had an awesome experience here. All of the staff were so nice and helpful. My husband found a tiny cat at his church Sunday (6/22/25) and they were able to see our little baby. They ran tests on him and he was all clear! Dr. Thomas was very helpful and gave us great advice as well as some things to look out for. Roger is doing great so far and we are excited to see how he grows!

My sweet dog, Mr. Darcy, was experiencing severe coughs and was in a lot of pain when trying to breathe and I was able to call and get him seen immediately by the doctors. While there they took great care of us and continually checked on us and helped make our visit there as easy as possible! They took excellent care of him and helped me understand every step of the way and how to help him recover quickly.

Best visit ever. They are so remarkable and caring. My sweet FurLow was so comfortable with everything they did. Dr Lock and staff especially Erica went over and beyond for us. They treated us with love and kindness and when you have a sick little puppy it can be an extremely emotional time. We are grateful and truly blessed by the way they treated FurLow Friday like he was their own. FurLow is my heart and i trust VSB with my most precious heart. Thank you for getting to know the sweet FurLow we know. He so totally approves of VSB. You guys are fabulous….

Toni Wade. Aka FurLows mom

We had a scary situation, and almost lost one of our beloved family pets while I was in the hospital having a baby. This vet communicated with our home vet and us daily, was up front about cost, and allowed me to visit my dog post-op during his stay. This was outside of normal visiting hours, but they worked with me on my way home from the hospital. The care and compassion they showed took a huge weight off of my chest, and we still have our sweet Rocky. They sent us home with clear directions of how to care for him the following week, meds, food, etc.

Life-Saving Care & Compassionate Team!

I can’t say enough wonderful things about the Veterinary Specialists of Birmingham! A couple of weeks ago, my cat became seriously ill, and I was absolutely terrified. From the moment we walked through their doors, the entire team was incredibly kind, professional, and thorough.
The veterinarians and staff took the time to explain everything to me, answer all my questions, and most importantly, provide the expert care that saved my cat’s life. Thanks to their dedication and skill, she has made an amazing recovery, and I am beyond grateful.
A huge thank you to Dr. Thomas, Dr. Hoff, Daniel, Mason, and Kerry for their incredible care, compassion, and support throughout this journey. You all made such a difference, not just for my cat, but for me as well.
If you are looking for a caring, knowledgeable, and trustworthy emergency veterinary team in Birmingham, I highly recommend the Veterinary Specialists of Birmingham. They truly go above and beyond for their patients and pet parents!

Thank you again for everything you did for us!

Outstanding care of our 14 week old Spinone pup after he broke a toe. Great office open 24/7 off Hyw 280. Great Vets and employees. Could not have made it easier as we are from TN and in B’ham when tor injury happened. The best care available in my opinion . A great clinic .

Dr. Vaughn, Katie and the entire staff took amazing care of our Lily pup. They saw her through a difficult surgery and supported her while she healed. Lily would not be here with us today without VSB. We cannot thank you enough! ❤️❤️❤️

My precious little finch named Pearl had quite a severe issue with her foot So I tried to take her to my normal vets that have on site avian vet but they were closed on the weekend. I called around everywhere then tried White Cross Vets where I was able to make an emergency appointment for her to see the vet who has personal experience with finch.

The level of care that was shown to my sweet little girlie was amazing and ever so heartwarming, she has been prescribed with medication and even just a few days later she’s looking better, her foot is healing and it’s going the exact way the vet had said it would go. I got some really informative advice which I’ll be passing on to everyone I can, I cannot express enough just how grateful I am for the staff and reception because most people would just see a little bird no bigger than a common sparrow and just let whatever happens, happen but my finch are very very dear to me. Pearl and I are very grateful for the staff at White Cross Vets, keep being awesome ‍⬛❤️

I come in with my reactive rescue dog who is quite weary/anxious a fair bit to do socialisation appointments with the AMAZING Brogan. They have a closed off corner for anxious dogs, which is perfect as an owner to a dog who is dog reactive. Receptionists are always very understanding with her when she gets a bit stressed or reactive which makes us feel more comfortable. Brogan has helped Roxy overcome a fair bit of anxiety about the vets and Roxy absolutely adores her, we have ALWAYS felt comfortable as she sees Roxy for the sweetheart she is despite her size and that she wears a muzzle which is always lovely due to some people are scared of Roxy for that. She is an absolute honour to the team!

Peter has been amazing. Been many times and he’s been awesome with my bird. However, after today’s visit, I don’t feel welcomed returning. Kinda glad Peter’s leaving now as I’ll just follow him to his new place

Amazing from when you enter their practice. Our dog is quite the lively one and they always accommodate her anxiousness and excitability. Should she be more than a handful whilst paying, they’re more than happy to bring the pay machine to the door as we wait outside.

The staff are all friendly and welcoming to both me and my dog.
Reassurance and advice given was very helpful.
We use their monthly plan which is definitely worth it. Reminders via text to collect medications are handy.

Amazing service from everybody!
Took my little Diego in today and all of the nurses and vets were so welcoming, professional and kind at the same time. I felt really reassured as It was just so obvious that all staff really knew what they were doing. We had a really lovely nurse who really took her time explaining aftercare and took time in answering all my questions.
We also really appreciated the get well soon card it was a lovely touch.
Thank you for caring for my boy

Extremely disappointed with the lack of compassion and professionalism. I called ahead about what I thought was an injured baby bird, and they told me to bring it in. However, when I got there, the vet confirmed the bird was not injured but then told me I had “done more bad than good” by trying to look after it, causing it distress.
​To make things worse, when I explained to the receptionist that I couldn’t return the bird to its original nest, she started to argue with me and raised her voice. The experience was frustrating and upsetting. I was met with blame and aggression instead of understanding and help. I would not recommend this clinic to anyone seeking a compassionate and professional experience.

We took our pets here a few times and the experience was nice every time. Staff members are friendly and we also appreciated a designated cat only area.

On the downside, it seems to be an extremely busy practice and it’s very difficult to get an appointment. We had to wait over 3 months to neuter our dog

I have used this vets a number of times over the years and I am increasingly disappointed with the service. Each time I have bought one of my dogs in, I don’t feel satisfied and I seek a second opinion. I believe the vets is extremely over priced for a service that doesn’t feel like you actually have my animals vets interest at heart.
I’ve been before and immediate reaction was to remove my dogs eye but actually eye drops sorted the eye just the same!
Previously I have been and without really checking my animal, you deemed she didn’t have an infection without checking temp or really examining her. Second opinion showed that she had a rotting tooth!
Won’t be using this vets again! All they care about is money!

Avoid at all cost we brought our cat here to be neutered and a week later he was dead, we brought him home he was clearly very unwell from the first day bringing him back they offered to do tests at a price of £2500 which we couldn’t afford, and now he’s dead. Do not bring your pets here!! All this place is interested in is taking your money! Look at the other reviews!! Absolutely heart broken and fuming!!

Amazing people really are helped me save a dog that I feel in love with when found abandoned in this condition
When RSPCA shut on weekends and no dog wardens on weekends avaliable in Birmingham its down to us take sure we help thank you so much Luke

I had to say goodbye to my beloved cat Rosie. All of the staff were so compassionate the whole time. The procedure was explained at great length and they didn’t seem rushed. I would like to thank them from the bottom of my heart. Such a wonderful veterinary practice

My puppy eat rat poison. I immediately called my Vet practice by Morrisons who refused to see him unless symptoms were occur. I was told to wait 1 or 2 hours and I would see any foam coming out from his mouth, vomiting or diarrhea they would then take him as emergency.
I listen to my instincts to go to Vets for Pets in Sheldon. Everyone was very friendly, took my puppy for detoxing treatment, after 1 hour they informed me that they could see a lot of poison pellets in his vomit and that I did the right thing of coming in straight away .
Thank you for saving my puppy life

Brought my dog mini into the sheldon vets for her dental operation. Very happy with the staff for there care and friendliness towards mini. Only downside was not informing me on her progress as we had her in at 8am and I had to take it into my own hands as I was getting worried and called the vets at 4:10pm to see how she was. Luckily she was doing well and had no complications on her operation.

Took her home an hour and a half later after my call and they advised us on her medication and she’s been at home with no issues and is safe and happy.

Great exotic vet. The staff were friendly and my little hamster was weighed, had a nail trim and I was given some advice for his elderly care. Thankyou Manor Vets!

Brought my Quaker parrot here for his first vet trip / consultation, the exotic vet I saw was very helpful and gave me good tips and advice. Which has managed me to improve my parrots health and quality of life. He handled him very well and checked him over. Safe to say I was more nervous than my parrot was. Would definitely recommend these vets. Will go back for his next checkup with much ease now I know how good these vets are

I can’t recommend Ben Duquemin at Manor Vets highly enough. He’s been absolutely amazing with my elderly, unwell cat — gentle, calm, incredibly knowledgeable, and always focused on what’s best for her, not just the most expensive option.

What really stands out is his honesty and genuine care. He takes the time to explain everything clearly, answers all my (many!) questions with patience, and never rushes us. It’s such a relief to have a vet who supports both the pet and the owner, especially in stressful moments.

Thanks to Ben, I finally feel like my cat is in safe, compassionate hands. Truly grateful.

We were referred here from our normal vet’s, for our very poorly rabbit. We were seen by jack who was very knowledgeable and friendly who gave us advice and set a plan for the next day for senna to have investigations done. Was very patient with her even tho she was grunting and weed on the table. Ended up signing both senna and her sister up to the pet health club and moved to manor vets. Have two very happy rabbits after being spayed by jack and the team. Special mention to Vicky on reception who helped explain how our insurance claim would work and was friendly due a worrying time for us. Massive thank you to all at Manor Vets Edgbaston!

Very friendly, helpful place, and I was so calm and relaxed. Staff is so good. Couldn’t ask for better.

We were at another vets in solihull.
My son found Jack at manor vets who specialises in exotic animals.
We have a rabbit who means the world to us.
She had a few not very nice experiences in the past, so became nervous.
Jack was so gentle and caring, you could see she was so relaxed and comfortable with him from the very first visit.
His knowledge and understanding was invaluable.
Its what we were looking for.
Everyone loves their pets and wants the best for them, we found it all at Manor Vets.
Receptionists, everyone who works there, they all seem as if they love their job.
I went to the shirley branch to pick some medication, they were wonderful too.
I would highly recommend Monor Vets.

They saved my budgie’s life! I can’t say enough words how good and operative they all been! If not all the Manor staff I wouldn’t have my budgie by now.. They all together did this amazing job! Massive thank you to Jack, Ben, all the nurses and receptionists! ❤️ Ringo is fully recovered after surgery and living his best life!

I have been bringing my six cats to this veterinary surgery for over ten years, and during that time, I’ve had the privilege of meeting nearly all the vets, along with many wonderful nurses, receptionists, and other veterinary professionals. The standard of care and advice has always been exceptional and consistently of a gold standard.

My eldest cat, Rosie, has been dealing with increasingly complex health issues, which have recently become even more challenging. Throughout it all, the entire team has shown unwavering compassion, dedication, and genuine care, not just for Rosie, but for me as well.

There have been times when I’ve worried that I was asking too many questions, booking unnecessary appointments, or taking longer than my allotted time. Yet I have never once felt rushed or unwelcome. The team’s patience, empathy, and understanding have been truly remarkable.

I honestly cannot thank the entire team enough. They are an exceptional group of professionals doing deeply meaningful and compassionate work.

Overall, I’ve been happy with the vets I’ve seen at Vets for Pets in Quinton. However, the experience with the reception team has not been the same unfortunately. There’s one receptionist in particular who is very blunt on the phone. She interrupts while you’re speaking, talks over you, and comes off quite rude. She’s also not very upfront about the costs involved when asked and tends to be quite critical rather than helpful. I think some training would really help. On a more positive note, there’s another receptionist with red/ginger hair who’s usually lovely – she’s friendly and a lot more approachable. It makes a big difference.

I would never use this practice every again. They are all about the money. Pointless tests done on my cat when she would never have been able to have her tumour removed due to it’s placement but I was gaslit as I dared to question why they were doing it. It was the most horrible experience.
I wish I’d trusted my gut. Complete lack of empathy.

The worst experience I have ever had after my dog was put to sleep. This practice takes simple questions, won’t answer them, lie and call it harassment when you keep asking questions. Asked to speak to owner and I have never heard back. Unhinged and one to avoid.

I want to start my review by saying that the receptionists and nurses that we dealt with were fantastic. They were empathetic, friendly, and welcoming.

However, one of the vets we met with disappointed us considerably. We took our rabbit to the vet as she needed surgery to remove a mass. We were very anxious about this, and knew nothing about it. The vet we saw rushed through her consultation, recommended an extremely expensive surgery with zero explanation, and showed an absolute lack of empathy or compassion. We were appalled at the service we received and have now changed vets. It’s a great shame as the rest of the staff are lovely. We simply did not feel as if our pet’s best interests were at heart. So if your pet is in need, I strongly advise against visiting this practice.

First time visit. What lovely staff here. Very helpful and gave excellent advice and help. Our kitties are in safe hands with them.

Very quick appointments excellent advice and care for my dog

Great service, I was offered an appointment the same week. They have a cat waiting area which was good. They gave me a tool so that I could give my cat the tablet easier, this really helped.

Friendly staff who were able to answer my questions.

Took my pug here suffering with discharge from his nose. Without examing dog properly at all they sent him for a referral which cost over 5,000 pounds in investigational work which was not needed at all and still had the same problem which was not resolved. We took our dog to another vets who straight away found he had 4 different types of bacterial infection cost 200 pounds problem solved. At no point would they admit they made a poor judgement an error with my pet. No offer of any refund or apology for an obvious mistake. This practice should be shut down. I’m just very fortunate I could pay this amount of money out of my own pocket a lot of people could not. This practice should be shut down or at least hold there hands up and admit a mistake was made in this case, But like a lot of these companies its just about money money money. And please don’t anyone from this practice reply to this with more lame excuses I don’t want to here it.

We registered with this vets in January, we have so far only needed the initial check up for my 8 month old.

We went in today to see about booking him in to be neutered but book in advance for October so we can sort work commitments out. We were told by the most miserable receptionist that it’s weight dependent so we can’t book as this is needed. Now I’m not stupid but I do hope that my dog is heavier in October than he is now as he is still growing so this is irrelevant at the moment, plus we know we have to pay for it so it is what it is. She then miserably said we don’t book that far in advance again that is fine but I would have expected her to offer going on a list for a call back when their diary is there.
Finally I asked about their plans to be told its weight based again and it takes time to fill in the forms. This resulted in decision made move my baby’s care elsewhere.

This would be 0 stars if I could.

They have always looked after my boy well since 2018. Friendly and reliable. If you have a pet, get them insured, because bills do get high.

There’s a lift inside as the vet is upstairs.

Have been with this vets for many years. It’s always a pleasure speaking with Harley at reception, both the vet and nurses are very knowledgeable, and experienced with cats. It’s convenient that there’s a pet shop right downstairs too. Prices are affordable and you don’t have to wait weeks to get an appointment. Would highly recommend. Thank you.

Friendly welcome, clean and tidy, everything was explained well, was happy to leave my cat there knowing she was in good hands. Couldn’t think of going anywhere else. Staff are great reception, nurses and vets.

Very professional and friendly. Took time to talk and made my pet very comfortable

Absolutely brilliant staff, super friendly and helpful, the prices are so much lower than else where, for example we paid around £55 for what other vets quoted £85+ for. Honestly I will be making this my regular vets in the future thank you.
You helped us care for a tiny baby while we looked for a permanent foster.

My cat kitty was euthanised here a couple of weeks back.it was the hardest time in my life like losing my child, I was lost.The vet Mr.Finto (apologies if I spelt it wrong as my mind was all over the place I can’t remember) he was amazing he was so helpful, understanding and explained everything really well. They gave us a small packet with kitty’s fur which i am forever grateful for as that didn’t even cross our minds as we were all in tears at the time but now I look at her fur. We later got a card saying “sorry for your loss” which was just so nice. Thank you to everyone at lodge and keep up the good work.

The reception staff and veterinary nurses are lovely. The place looks dilapidated and cold a little like the vet’s. There appears to be no compassion especially from Catherine ( yes it is a business and it is there to make money) but she does not seem to care and this does come across when you have an appointment with her.

I have used this vets for 20 years, always loved it especially Lou on reception and Fintan they have always been phenomenal, always stayed loyal to the ones we trusted the best with our fur babies, would never have gone anywhere else until now
May 28th had to take my 14 year old dog Leo as an urgent case, we knew this was it, we knew on Tuesday night we would be parting ways! Up until then Leo was a healthy and happy old man who was loved beyond measure. Saw Katherine one of the business partners who started off ok, not a warm person but checked Leo and said we could do this that and the other but Leo had let me know his time had come so we chose what Leo wanted in letting him go. I was heartbroken and shattered all in one!
I asked one thing and that was for my babies blanket to go with him, not a big ask really BUT was told coldly ‘No, they won’t do that, I won’t lie to you’ in the depths of my grief I really would have preferred the lie, just say yes of course and then bloody throw the blanket away I would have been none the wiser and I would have been comforted but I wasn’t, I wasn’t comforted and all I have thought about since is Leo not having his blanket and being cold. May not seem like a big deal to some and may seem silly but to me this is all I could think about.
All the time whilst waiting for the phonecall to say Leo was back all I have thought about is him not having his blanket and that will never leave me now and this will only contribute to a grief that is already hard enough when you have had had to part with your little bestie that you had from the age of 5 months and now at his great age of 14 had to let him go. It has been hard walking in my house and he is not running in circles because I am back yet all I am consumed by is him not having his blanket! Thanks Katherine you did a great job there!!!
Despite saying we could have time with Leo we were quickly ushered out to pay and be on our way! Many years ago I had to have one of my dogs euthanized and being upset the way I was Fintan was so kind so warm so caring and considerate and said go home come back when you are ready and pay then. We miss your touch in the vets Fintan your compassion always radiated to others and we felt that warmth, love and
June 5th received a phone call to say my Leo was at the surgery, we had him cremated so we can scatter him in his favourite place, the beach. It was Lou who called me, I recognise her voice, always been a caring and supportive asset to the lodge but when I arrived to collect Leo only an hour or so after, the receptionist who had taken over did not know what I as talking about! Once it was cleared up I was handed a box, no sympathy or warmth very cold and matter of fact. I asked who I could speak to about my issue with the blanket but absolutely nobody available!
As I say 20 years we have used this vet but never again will I set foot in there it has lost its warmth and compassion and I am devestated!
I read through the reviews and how 2 months ago someone had their dog euthanized but they were given some fur that had been cut for them to treasure, I would have loved that but in my heartbreak would never have thought of it. Would have been a lovely touch but those that are there now are not who we were used to seeing.
It is such a sad state of affairs that someone goes into veterinary care but actually lacks a depth to them that shows owners they truly care.

We took our dog to the lodge to be put to sleep as she was very poorly.
The staff were very lovely. Gave us some alone time with our wonderful fur baby.
The staff were amazing in comforting us at a very sad time.
They cut us some of her fur for us to take away.
We received a beautiful card of them saying they are thinking of us all at this very sad time.
Thank you all so much for you caring and friendly support ❤️

We had to take our 50kg boy to the team today as an emergency, losing blood and he was terrified. We can honestly say the whole team from start to finish were incredible, so patient with him and very informative. Happy to have such a great vet. Thank you all so much for making an extremely stressful experience so much more comfortable x

Lovely staff and lots of excitement over our cat which was unexpected considering how much time they spend with domestic animals. Very happy with the service and they made our boy feel significantly less hissy than usual.

Disgusting vets absolutely vile what they tell you about your young kitten or even dog probably

Receptionist is not well trained into telling people what it will cost before they try go through with there plan.
She said nothing about the price of the service what was needed for her the only thing she said was “don’t have an animal if you don’t know how to look after it” this made me feel like I was not welcome in the building what so ever so I would like to make it clear to the manager that she is not properly qualified nor trained but the manager is just as stuck up as the receptionist. I wouldn’t even want to give 1 star but I have to just to leave a review. Absolutely disgusting costumer care and the attitude stinks on some other staff.

Absolutely vile receptionist , my mom registered my kitten yesterday for £45 , took her for a appointment due to her not being able to walk and having seizures , they took the cat in to get the bloods done without saying , also not mentioning that it was going to be £150 on top of the £45 already paid. When receiving the kitten back and going to pay , they said it would be £195 after only being told £45 , so my mom questioned the price to what the receptionist replied ‘well you shouldn’t have a cat if you can’t afford it’. Which was not my moms fault due to to her being told it was only £45 . My mom had just found out our kitten needs to be put down and the receptionist made her feel so little that the was crying in the vets , which the receptionist carried on belittling my mom, blonde women with long hair and glasses , multiple of the customers in there at the time, supported my mom and helped her through the vile words the receptionist was saying , so blooding unprofessional it’s unbelievable . Honeslty never known anyone anyone to speak so unprofessionally whilest at work, honeslty fuming my mom was treated like that, from the reviews it seems it’s not the first time the receptionist has done this. Absolute disgrace

Oaks vets is honestly the most amazing vet practice. I have been using them for 7years and they have always been efficient, prompt and available. But this last week I had to unexpectedly say goodbye to my best friend, my cat Georgie and there could not have been a more considerate and loving way to make this happen: the team let us have some good quality time to say goodbye which meant the world to me and I will cherish forever. Rebecca the main vet was so caring and considerate, reassuring and pragmatic in somehow equal measure and she kept us informed every step of the way. Whilst the loss of my cat does not get easier, I will be forever grateful to the Oaks team. This also includes Vanessa who also examined him and was so patient and kind and a special thanks to the reception team: you don’t know how much it means to us for effectively strangers to offer such kindness and respect for our loss . And Carrie in reception is fabulous, she was so patient with me when I rang with a million random questions – the Oaks team is lucky to have you all and THANK YOU again for your love of animals and the work you do every day – you really make a difference!

I visited for the first time today. It was clean, the staff on reception were polite and friendly. The vet was lovely and handled my dog well. I was happy with the treatment and future plan.

We’ve used Oaks for a while now and when it came to the difficult decision to have our very much loved dog put to sleep recently Rebecca was second to none. Rebecca and the team showed such compassion to both myself and my dog at a very difficult time. I highly recommend the practice.

Somehow brought my cat back from the brink of death for which I am eternally grateful.
Given 4 stars due to the vet initially wanting to put her down and not give her a chance but once discussed and treatment started I am so happy to have been given some more time with her.
Also maybe a little expensive compared to some other vets but yet fitted her in as an emergency despite not being my regular vet and so again you have my gratitude.
Some may not like it but in my case (being autistic), I very much appreciated the frank and honest nature of the vet. Yes it’s upsetting to hear she may not live a hugely long life but I’d rather know upfront and be told straight.
Thanks from me and Pan

Edited to add that she’s still here and going strong 4 years later!

We went in with my sister’s dog, Pierre, in January with concerns as he stopped mid way during walking and required picking up. So we rushed him into the Oaks. Rebecca did not listen to a word we said more interested in palette & nasal surgery. I asked repeatedly for a CT scan and was turned down. I said to Rebecca I think it’s a slipped disk. Rebecca said “its his breed, maybe he just doesnt want to walk”. She patronised us and ignored our request. She then proceeded to twist his neck, that hard he yelped in so much pain that she was concerned that he tried to bite her, which he did not, and he is a placid dog. What vet thinks it’s a good idea to twist a dogs neck when you have come in over concerns of his spine and legs?? The vet is inhumane.
She wanted to prolong his treatment for financial gain. And why prescribe pain relief if she felt there was nothing wrong with him other than trying to get my mom to pay for nasal and palette surgery. She said repeatedly that there’s no need for a CT and said she would do bloods. We opted for bloods and was told to take the painkillers. (By the way there is no CT machine here and by refering us it would of meant turning off the money tap).

My mom went in several times with the same back legs concern. Each time she had a thing to say about anything other then his legs or getting a scan.

Now my sister’s dog’s legs aren’t working. We took him to her like this and she had the audacity to blame us.

Update:
(Never ever, ever misplace your confidence and what you know to be wrong because a person is called a “vet.” It means nothing.) After time and time again failing to do a duty of care based off of his actual symptoms.
Rebecca then had the audacity to want payment to put him down.

We rushed him to Animal Trust and they read her “glowing” blame shifting notes. However, one surgeon we were referred to saw past these and noticed we had taken him to Rebecca several times and that he in fact needed to be referred for a CT scan which she failed to do.

The surgeon told us he was not fully paralysed, which is what she wrote in her notes. (These notes are dangerous as the other vet went along with them.) The surgeon said he can still feel his feet and can put small amount of weight on them. He said after seeing the CT scan – with 99.9% certainty that not only was the surgery doable, he will more than likely pull through. Contrary to what the other post-Rebecca vet had said. They read this vicious woman’s notes. Where as the surgeon paid no notice to them. We were told if he had gone to him in January when we had intially saw Rebecca Rowe Pierre would have been CT scanned and treated before this point. The operation was more complex because Rebecca failed to do her job. Any dog that cannot walk for any period of time, whether on and off, or whatever breed should be scanned. The judgement call she made was based on his breed was disgusting.

Rebecca Rowe loves throwing around the word neglectful, look at other reviews but she is the neglectful one.

She showed contempt for my sister’s dog and showed obvious signs that she is against French bulldogs. Her examinations are poor, and she is all up for taking the money. Do not come here.

Please, please take your animal to an actual pet hospital where they can be seen by a specialist. Rebecca stalled on any proper diagnosis and failed to refer for scans wasted precious time-sensivitive time only then to blame and go straight to euthanizer because she herself is not trained for the specifics. Or cannot do the simplest of scans. She judged our beautiful friend Pierre blindly – no scan and poor examinations and nearly cost him his life. She fundamentally failed her duty of care.
I believe she is sadistic and heartless as long as she is the one getting the money to put your dog down that is still a win for her.

Update:
Pierre has had surgery and is on the mend. Note to self: trust your instincts. It didn’t feel right but she is a vet, so we thought she must know what she is doing. Absolutely not. Trust yourself. And please do not come here.