Boots

I went to boots in the bullring today. Looking for some advice on makeup for a up coming wedding. I was lucky in meeting two absolutely amazing young ladies shay and Jay. The level of professionalism and attention shown was amazing. They are both a credit to the company and will no doubt go very far in life. Thank you both for a wonderful experience. Extremely happy customer.

Did click and collect here, the experience was so simple and easy Big thank you to young pregnant shop assistant on ground floor at click and collect, she was a delight!!!!

I went to Aveda for my Scalp and hair analysis. The girl over there treated me so well. Checked my scalp and suggested me Scalp solution range which really helped me. I was quite happy with the service and her recommendation. Well trained and knowledgeable staff Thanks Boots x

I have been to this Boots many times, and I am usually very disappointed by the stock levels and in particular the amount of tester products available. Usually when I go to the makeup stands, I cannot try the products I want to as there are no testers available, and there are also only a few products available to buy. Often a few shelves are fully empty. The queue time is also often very long, and there are often not many staff on the till, considering it is a busy shop. I have actually known the queue to get very long, but there still be no staff at all at the till point. (See photo for part of a queue on such an occasion). It may seem strange that this largely negative review is attached to a 3-star review, however I must give credit to the lovely team members at the store, to the pharmacy staff for always being so helpful, for the well stocked pharmacy shelves and to the people who have given me vaccinations at the store in the past. I just want to raise the two big issues I have with the store, as they so often frustrate me!

Store is too hot you in the day you need to put something on the Back Windows to block the sun out. Even use A/C went in today absolutely awful in here. Wanted to buy more but couldn’t possible stay any longer or even concentrate on what I was buying.

The attitude of the staff at the front of the shop (make up skin care area) really stinks, ignorant and just straight up rude! Unacceptable! I understand it's hard to work in retail, and it's a very hot day with a lot people but the staff single handedly turned what was a misunderstanding situation into a escalated conflicts! As customer, I feel misjudged and discriminate and I don't feel valued or looked after. So I tried to ask for help as I shop for products but not only the female staff was ignoring me cuz she was speaking with the security by the door, but she was also not helpful at all, I picked up a bundle box at ordinary display but the products display was misplaced and it was not actually whats inside the box behind it and i was super confused and all three boxs of the ordinary bundle were worn out and shows signs of been opened by someone and as i was inspecting and called her over for help, the staff she immediately came over and accused me of opening the box but I didnt even open it fully i was just checking if its the right content cuz all the bundle box has been already opened by someone and I was just checking cuz I was buying it! and after I pointed out it's looks abit worn and the product placement was confusing she then handed me another box but it was extremely worn out box with yellow stains on it, it's giving the impression she was trying to sell me inferior products and i bet she wouldn't even buy it herself seen that, and i said no and she immediately started pulling off that attitude as if I have to buy that (the products thats opened by other people already) and she didnt even help me to get the product I wanted ! And I told her what I actually wanted and she was like oh its somewhere else and the other staff came and handed me that and then the female staff immediately talked to the other staff right in front of me: "you see, this is what I meant" while both pulling off that stinky attitude and clearly referred to the situation, i felt extremely offended and that just straight up unprofessional and rude and unnecessary to do this in front of customers!, isn't helping customers the job ???! All of that is so unnecessary and even if I shouldn't open it to check (in that case I totally should) the way she didnt even listen and think about what on about she just decides to take piss on me. I am very disappointed. Deescalate a situation is the requirement for such job and to me she was clearly incompetent for this role.

There was no staff to help us, summer day I. August it was way too hot in the store the air conditioning wasn’t on. The que for the tills where massive and only one staff member on. There was another person but kept going to get something that wasn’t to do with any customer. Rubbish all over the floor very disappointing no wonder they going down.