PMT Birmingham

Huge selection of guitars available, both new and used. My son demoed a few guitars, and the sales rep also showed us what we could get out of it in different playing styles. It was really helpful to try so many guitars at different price points to make sure you're happy with your choice.

Outstanding: now THIS is what customer service means! The exceptional service willingness and in-store personal attention of the Birmingham team are great. Telephone accessibility is very good and there is great understanding of special circumstances / demands. The staff are also extremely friendly, not just because you are a customer, but really mean and genuine. They clearly enjoy their work and the customer contact that comes with it. A great experience in a wonderful shop, where I snapped up a great offer that made a 40-year-old wish come true better than I ever imagined 🙂 Too bad I can't just go from Maastricht to Birmingham for a moment every now and then… Thank you, guys!

Good selection of instruments. The store seems very open and has a lot of space. It was nice to have a couple of private booths with amps to try out any of the guitars on sale. Unfortunately the second salesman I spoke to wouldn't do a deal on something that they have had on display for over 2 years. It's a shame really as that was the only reason I travelled to PMT Birmingham was to try that specific instrument. It could have had a new owner a few weeks ago but that same guitar is still hanging on their large display wall.

Absolutely amazing customer service. I was buying a guitar for my 12 year old daughter and Grant couldn’t have been more helpful, taking his time and really looked after us. Highly recommend. Thanks Grant.

Although I do like browsing the store with its wide range of stock, the customer service is terrible. Gone are the days when the decent staff existed and actually cared about the customer experience. After an agreement over many emails for a trade in price against a new amp, and agreed a time to collect less than 24hrs beforehand, I drove 50+ miles to store to find the new amp sold the previous evening. Complete waste of time and fuel plus dissapointment. Talking to other customers in store, this is very common practice. A half hearted apology was offered, but it was so thin I was actually embarrassed for them. Absolutely clueless. I'll now avoid out of principle. Much better experience at Guitar Guitar or Fair Deal. Gone right downhill since they moved.

Wow what great place and experience. Definitely the biggest place I've seen by far, its geared towards guitars and drums but there's something for everyone. These guys are true professionals and the staff are so knowledgeable and are obviously musicians them selves. 10/10 visited Saturday 30th. We'll impressed.

I was amazed at the size of the store and the range of instruments. The sales assistant was really helpful in checking what I was looking for and suggesting a few instruments to try. I can't wait to go back and buy some music stuff.