Clayton Hotel Birmingham

It's a shame to have to rate this hotel so low but I have the same feedback that many others are sharing about this hotel.....air conditioning! Let me start with the good bits, the hotel is in a great location near the bull ring and central shopping area. The hotel is clean, modern, bright well furnished and the staff go above and beyond to ensure that the guests have a lovely stay. The room is equally as modern, well maintained and quiet from the corridor, bed is very comfortable. However the temperature of the hotel is the main problem. On arrival the temperature in the lobby and bar area was stiflingly hot to the point my party drew breath and asked the staff why it was so hot. Of course it was no better in the room and even when setting a low temperature on the control panel it did nothing to reduce the heat of the room. Of course this just leads to a very poor nights sleep and even though on the second night the hotel provided a fan is still didn't do a whole lot to reduce the heat of the room. My recommendation to his hotel is to turn the AC back on or get it repaired. This is a great hotel but because of this one issue I would choose not to stay there again when visiting Birmingham for work. It's clear from other reviews this is not a one off and many other guests complaining about the same issue. My advice, listen to your guests, read your reviews and take some appropriate action......

I had a fantastic stay at the Clayton Hotel. From the moment I arrived, the service was spot on—friendly, welcoming, and very professional.|A special thank you to Hisham at reception, who was exceptionally helpful and went out of his way to make sure everything was perfect for my stay. He really made a great first impression and set the tone for the rest of the visit.|Also very kindly arranged a complimentary upgrade—and who doesn’t love that! |The hotel itself was spotlessly clean, and the atmosphere throughout was warm and inviting. All of the staff were fantastic—genuinely friendly and attentive.|Would highly recommend and definitely looking forward to coming back!

The hotel lobby and common areas are nice, as is the restaurant and outside patio. Our room (515) was fine, though the carpet had stains and looked a little grubby. Comfy bed. Bathroom clean and new - the shower was good. It was good to have bottles of water. Housekeeping done every day. There could have been a little more storage. It was very quiet. The breakfast choice was good and all the food tasted fresh. I would stay here again.

I had a wonderful experience for lunch at the Clayton Hotel. My room was not ready and needed to have lunch and also find a quiet place for a zoom call. Prashant at the bar was thoughtful and accommodating in making sure i had a wonderful lunch and a comfortable space for my client call. Also, I had the best fish and chips ever! Thank you for such an amazing experience.

Visiting the hotel was a truly delightful experience, and I would like to share my thoughts. From the moment I arrived, the welcoming atmosphere was immediately apparent. The staff members were exceptionally kind and went above and beyond to ensure a comfortable stay. The room was well-appointed, offering a perfect blend of style and functionality. The bed was incredibly comfortable, contributing to a restful night's sleep. The hotel's amenities, such as the fitness center and restaurant, added to the overall enjoyment. The quality of the food and the service in the restaurant were both impressive and memorable. Overall, my experience was outstanding, and I highly recommend this hotel to anyone.

Great hotel Very friendly staff I had an issue with my Room and Artui the reservation manager on shift was very helpful and moved me straight away. The room he gave me was nicer than the one I booked! Very quiet and clean. Modern and stylish. Huge showers Lacking some amenities The AC was broken but it was better than most hotels

This is my second time staying here and it's the second time the reception staff have let the place down. They are not very welcoming. I would have gave this place five stars had the staff been friendlier. The room and bathroom were lovely. Great shower and plenty towels. The bed is king-size and very comfortable. The air-conditioning was appreciated since it was very warm outside. It was very clean, not a single thing out of place or single stain. The room had a hairdryer, iron and ironing board which is always nice.