Enterprise Rent-A-Car

I must say, we had the best experience at the Birmingham Airport Enterprise. First time in Birmingham, and the staff were friendly, professional, efficient, and had us both on the road and checked back in at the airport so fast. Appreciated the complimentary upgrade when we arrived, but I unfortunately forgot the young man's name. And special thanks to Joe for the quick service and welcome back. One of the best parts of our trip! Thank you, Birmingham!

Chantel w/ Enterprise has committed theft and fraud! She intentionally placed an additional credit card charge of $518.93 for damages done to the vehicle that were actually pre-existing when I rented it! Thank goodness I took photos while in the parking garage of the airport- time stamped- prior to driving away. The next day, when I returned the car I explained this all to Chantel....she walked away with the biggest attitude but not before asking me a series of interrogations as if I did something wrong. I was catching a flight, so I went into the airport and called customer service. I was promised a manager would call me back. That was two days ago. I'm shocked how this is being handled. How dare Enterprise place a charge on my credit card as if I did the damage, and Chantel directing that knowing that's fraud and theft. The lack of moral character this woman has...she has no business having access to anyone's credit cards. And why did they rent me a damaged vehicle in the first place?! There's rust where the damage is so its obvious its been there for a while. I'm attaching a photo reflecting the two charges to my card- one for the rental and one for damages. I'm also attaching the photo I took while in the parking garage date/time/location stamp which shows the damage. Then, another photo outside and not in a dark parking lot. At this point, I'll be disputing both charges with my credit card and filing grievances to the extent of the law. Unbelievable!

Vist on 7/27/25 (night staff) I recently visited this Enterprise with high hopes from experience, especially since (father law) family member works for the company. Overall, my experience was just okay — but it left me with mixed feelings. The staff was professional, and the young lady assisting me started off polite. However, as the process went on, her energy noticeably shifted. As the only African American in the office, I couldn’t help but feel a difference in how I was treated compared to "other" customers around me. She was friendly and enthusiastic with them, but ended much more reserved with me. At the end, it felt like they were paying me — she handed me the key by placing it on the table with barely a goodbye, while other customers received full smiles and well wishes. It wasn’t an overtly bad experience, but it was horrible. I just expected consistent professionalism across the board, regardless of who’s being served. Enterprise, do better! This is sad.

The team that served on the afternoon , I picked up my was professional, courteous, and professional. As I waited in line, I watched each customer they served. Everyone was served with the same treatment. They were hospitable offering cold water due to the heat while we waited. The car looked to be freshly cleaned and it drove well. I will not name the competitor I used on my last visit. However, I will say the Enterprise team were head and shoulders above. Thank you. My only suggestion would be to provide signage for customers to advise not to enter the car rental building, but use the booth outback. Otherwise, I was fully satisfied with my rental experience.

I had a great experience at the Birmingham Airport Enterprise location! Very fast, very friendly and a nice clean vehicle. We dealt with the manager Shantae, I believe that was her name and we told her she could expect our review because of her kindness.

I had a booking for a standard SUV, and I showed up at time 7:30 am 05/31/2025. The guy there started my checking-in process and then he told me the ID scanning machine is not working properly and he refused to complete the process and asked me to go for another company hertz or budget. I went to Budget and they gave me a good SUV with good a better price. I urgently needed the car to drive me family to Atlanta, and I already had the reservation, and he could scan the ID with any other method. I really don’t recommend this office if you planning to reserve in the weekend.

Renting a car only? Sure they will do the job. Need anything specific as in a toddler seat? Be warned. I got an email an hour before I landed stating my rental was ready. I arrive at the desk and all went smoothly until I got to the car. I had to ask where my toddler seat was? The lady looked confused and asked if the baby seat would work. I said it would not so she let me know she would have someone bring one up. 15 minutes later I went back to ask for progress and again she was surprised no one had come up. 10 minutes later my wife storms in with less compassion than I had and she was notified they are assembling a brand new one. 10 minutes later someone finally walks one up. It was a seat that probably cost $20. I spent $14 a day to use it.