Vets for Pets Stechford

Great service, I was offered an appointment the same week. They have a cat waiting area which was good. They gave me a tool so that I could give my cat the tablet easier, this really helped. Friendly staff who were able to answer my questions.

Took my pug here suffering with discharge from his nose. Without examing dog properly at all they sent him for a referral which cost over 5,000 pounds in investigational work which was not needed at all and still had the same problem which was not resolved. We took our dog to another vets who straight away found he had 4 different types of bacterial infection cost 200 pounds problem solved. At no point would they admit they made a poor judgement an error with my pet. No offer of any refund or apology for an obvious mistake. This practice should be shut down. I'm just very fortunate I could pay this amount of money out of my own pocket a lot of people could not. This practice should be shut down or at least hold there hands up and admit a mistake was made in this case, But like a lot of these companies its just about money money money. And please don't anyone from this practice reply to this with more lame excuses I don't want to here it.

We registered with this vets in January, we have so far only needed the initial check up for my 8 month old. We went in today to see about booking him in to be neutered but book in advance for October so we can sort work commitments out. We were told by the most miserable receptionist that it's weight dependent so we can't book as this is needed. Now I'm not stupid but I do hope that my dog is heavier in October than he is now as he is still growing so this is irrelevant at the moment, plus we know we have to pay for it so it is what it is. She then miserably said we don't book that far in advance again that is fine but I would have expected her to offer going on a list for a call back when their diary is there. Finally I asked about their plans to be told its weight based again and it takes time to fill in the forms. This resulted in decision made move my baby's care elsewhere. This would be 0 stars if I could.

They have always looked after my boy well since 2018. Friendly and reliable. If you have a pet, get them insured, because bills do get high. There’s a lift inside as the vet is upstairs.

Have been with this vets for many years. It's always a pleasure speaking with Harley at reception, both the vet and nurses are very knowledgeable, and experienced with cats. It's convenient that there's a pet shop right downstairs too. Prices are affordable and you don't have to wait weeks to get an appointment. Would highly recommend. Thank you.

Friendly welcome, clean and tidy, everything was explained well, was happy to leave my cat there knowing she was in good hands. Couldn't think of going anywhere else. Staff are great reception, nurses and vets.

Very professional and friendly. Took time to talk and made my pet very comfortable