Specsavers Opticians and Audiologists - Birmingham

I have been going Specsavers for years now and its always smooth sailing, I went in had my initial test and then the main eye test all within 35 mins. Only issue for me was I have to come back a week later for my glasses to be made because the frames are not in stock. They have many staff available if you need any questions answering and there are plenty of seating available if you need to sit down and wait (it can get busy sometimes) Easily one of the best opticians out there.

I had a wonderful experience at the store, thanks to Lydia. She was extremely professional, friendly, and patient while helping me choose the right glasses and contact lenses. Her attention to detail and genuine care made the whole process smooth and enjoyable. I truly appreciate her excellent service and would highly recommend her to anyone visiting the store

I have been a loyal customer of Specsavers for over 14 years and have consistently received excellent customer service. Over the years, both my children and I have been well looked after, and our appointments have always been handled with professionalism and care, with minimal disruption to our schedules. However, I did experience a disappointing moment on our previous visit. When collecting my son’s prescription from the ground floor reception, we felt ignored and unacknowledged by the staff present. In particular, the optician who assisted us did not communicate clearly, and when I raised my concern, she failed to acknowledge it or offer any reassurance.

Had a great experience at Specsavers on New Street. The staff were friendly, professional, and really took the time to explain everything clearly. The eye test was thorough, and I felt looked after from start to finish. Would definitely recommend this branch for great service and care. Thank you guys

My favourite opticians by a country mile. I have frequented this branch and it's much smaller predecessor that was located on Corporation Street in 2000. Some of the original staff are still here. I like the integrity of the company and the staff are generally fantastic. I used to go to their only real rival that begins with a B. However I didn't like their offerings nor their price hikes in the late 90's. I have had a few issues during this tenure however these have been amicable resolved and this is, indeed, expected during a two decade period. I have enjoyed visiting this branch and l have had no hesitation in handing over my money as l felt it was beneficial to me and my eye health. They have an extensive range of glasses and also contact lenses. Their eye tests are honest and thorough. I would wholeheartedly recommend this HUGE branch that is in what used to be OLYMPUS sports back in the early to mid 90's. On that note, over and out.

I called in on Wednesday to ask for my prescription number and me and the person on the phone agreed to have them be send on email and he said it should arrive in the next 5 minutes. About an hour have passed, nothing came through, so I called again just to be told by a lady telling me that "that’s a stretch" as it’s not possible to have it in 5 minutes as it need to go through a process in order to be sent to me so it’ll take 48 hours, she also sound annoyed that I was asking about it when I don’t know how long the process was and how would I know it’s 48 hours and not 5 minutes like I’ve been told. So it is now Sunday, about 96 hours/4 days and I’m still waiting this long just to have my prescription numbers so I think if anything is a stretch, it’s THIS. Very bad customer service here.

Been here a few times, good service, wide variety of frames. However my last visit (15/08/25) was a bit disappointing. I made an appointment over the phone for 9am, once I got there, they told me, our appointment was at 9.35am. We interacted with 5 workers and 3 of them where so cranky if not even rude, we were holding ourselves back from leaving the store. However once the optician showed up for the official eye test, we were glad we stayed. She was friendly and polite.