Leonardo Royal Hotel Birmingham

Great location, great place to stay and has a good vibe - the quality of the breakfast could do with some improvements. Staff are friendly and helpful. Staffing the breakfast morning would help.it appeared that the the mornings were understaffed both those serving and prepping as well as those providing waiter services. I would still visit the hotel again as my overall experience is as great

Lovely stay at the Leonardo Royal. I was really happy with the level of service, the rooms were clean and very comfortable. I had a great nights sleep. No problems with getting breakfast in the morning. Only a couple of things to note, on busy days the lifts are painfully slow even though there are three of them, it could do with more as there are 16 floors - or better to stay on a lower floor to take stairs. Also the location is a little bit aways from the train station. However there are local bus routes, or could use an uber as i did and it doesn’t cost too much. All in all, still a fantastic stay- i would definitely stay here again!

I had a good stay here when I last visited a couple of years ago. (Can’t remember exact date and options go no further back than Sep ‘24). I didn’t bother mentioning anything at the time but just looking through reviews now as considering staying again soon, the coffee situation came up by one of your guests, and I agree! I had to wait a good 10 minutes to be served. It seemed there weren’t enough staff. But my main gripe was that they didn’t have the facility to make an oat milk cappuccino. I ended up with a normal black coffee with warmed oat milk on the side. It wasn’t the same of course and actually left it as the coffee without the milk was cold, tepid at best, actually tasteless, when served. For such high standards in other areas, why don’t they have a machine that makes oat milk cappuccinos?! Surely that’s just a basic requirement, especially in this day and age with coffee being a big deal for most. ||So my question is: does this hotel cater ‘properly’ for non dairy guests yet? If I book again, will I be served a delicious, steaming hot, oat milk cappuccino, or a luke warm liquid representing some kind of coffee taste? It really IS a big deal.

Very satisfied with our one night stay. Staff were friendly and helpful. Room was spotless and the bed very comfortable. Breakfast was great too. We were able to leave luggage whilst we explored after checking out. The location was perfect for restaurants and beautiful canal walks.

I had breakfast here yesterday and was genuinely impressed. The food was absolutely delicious, and despite how busy the restaurant was, the service remained excellent throughout. The whole place seemed very well organised — even though it was packed, it never felt chaotic or overwhelming.||||The customer service was outstanding, with every staff member on the floor being friendly and attentive. A special mention to Evo, who was an exceptional host. He welcomed us warmly, clearly explained how the breakfast service worked, and made sure we were comfortable and enjoying our meal.||||Highly recommended — I’ll definitely be back!

Arrived for an all day Conference. Reception staff unfriendly. Headed to the room, at entrance to suite of rooms we bumped into a colleague so were just catching up while a small man in a suit was sat behind a desk. He started saying very loudly and passive aggressively Hello Hello. I said we are here for our all day event and he told us the room number. No smile, no friendliness. Through the day he was in the room for various issues the organiser had. Face like thunder every time. Started to think it was all staff until we went down for lunch and the restaurant staff were lovely. I work for large corporate company and even the organiser said how unfriendly the staff mentioned were. In my younger years i worked in hotels for years, i was shocked at the so called Customer Service. Think the staff mentioned need retraining they definitely aren’t meant for customer facing roles!!

Lovely hotel for the price, staff were all friendly and bubbly, room was clean and modern. Slept amazing with the comfy beds. Would highly recommend staying here. Was only here for one night but would definitely book again.