Motorpoint Birmingham

I've bought a car from Motorpoint before and 11 years on, I'm still happy with the service I've received but even moreso. I have to say a huge thank you to Ben who dealt with the sale - he was absolutely amazing! From his customer service, to his personal approach, to his genuineness, I can't fault him, even when I was pushing my luck with what I wanted included in the sale, he was so patient and accommodating. He was readily available via email and responded quickly to any queries I had about the vehicle. He was very knowledgeable too! Motorpoint, you recruited a good one who is an asset to your company! If anyone is looking to purchase a vehicle from Motorpoint Birmingham, ask for Ben, and I'm sure you'll receive just as good a service as I have. Thank you, Ben!

I had a great experience buying last two cars. Chelsea was incredibly helpful, patient, and never pushy. The entire process—from the test drive to financing—was smooth and transparent. I especially appreciated how Chelsea answered all my questions and helped me get a great deal. I left feeling confident in my purchase and would definitely recommend this dealership to anyone looking for a reliable car and honest service! Can’t wait to purchase my next car here.

I found the staff very helpful and so many low mileage cars to choose from, most of the cars were very clean and like new! Quite extraordinary. Although we haven't yet made a choice.

I have traded in my vehicle with full service history dent in n/s front panel I i have my car inspected at least every 6 months all clean from vehicle health check I have been advised that the car has got a problem with the cam timing belt and they said I would have to pay £600 I have every service record and everything is fine I now have to pay an extra £600 so I can drive my new car away I did not even get offered a drink and my the new car is low on fuel I brought the car 2 weeks ago and have been waiting ever since I have had 4 cars from Motorpoint I have spoken to all the people that has done service and visual health checks on my car and they have confirmed they have not picked anything up the car in question has 25000 miles on the clock. I would appreciate an explanation please as I am now paying extra on finance and has resulted another hard search on my credit file there was no warning lights on the car and the new car in question has scratches and no petrol in it and a big tear in the rear seat .

Have bought a car recently and expected a car that is fully serviced to not have many problems. Within a month of buying the car, the clutch completely drops whilst driving and now I have to wait a few weeks for a garage from their warranty company to see my car, along with going through all the calls with recovery vehicles and the warranty company to sort out the problems with my car myself, as they don’t do that. They have also forgotten to reset inspection dial on the vehicle. Among all this, the communication after they have sold you a car is abysmal. Horrible experience and if there is a car that has a problem in their showroom, i wouldn’t trust them to fix it before selling it to someone.

Good customer service - very helpful, friendly & knowledgeable staff - also good responses to questions on email & phone. Good range of cars to chose from. Showroom very clean & smart, fast processing of paperwork if changing lease to a new car etc! Appreciated full battery charge on new electric car!

Please take car if you pay to have Motorpoint deliver a car to your nearest facility. I recently contacted the Birmingham branch and asked about the condition for a car I was interested in, explaining that I was particluarly interested in any scratches, paint chips etc. to the bodywork. Someone kindly checked the car for me, explained that there were a couple of scratches and one small dent but otherwise the bodywork was excellent, and on this basis I paid to get the car transferred to Portsmouth. When I went to collect the car from Portsmouth there were a significant number of stone chips on the bonnet and bumper, which resulted in me not proceeding with the purchase, the car not being as described. Motorpoint informed me that I was not entitled to a refund of the £149 as the car "was to Motorpoint standard for a vehicle of that age and mileage"; even though it had body defects that I had not been made aware of when I asked. Needless to say, I will not consider using Motorpoint in the future.