Kwik Fit - Birmingham - Balsall Heath

I am extremely disappointed with the service I received. An old, dirty tire was placed on my brand new car seats, contrary to instructions was after placed in the boot. This oversight was unacceptable, and I urge the company to improve their handling and care standards.

I recently booked a full service for my Audi Q2 at Kwik Fit, which was quite a costly service. Given the expense, I expected a high level of professionalism and thorough attention to detail. Unfortunately, my experience was disappointing: Basic cleaning of the car was not included in the service, which I would consider a standard courtesy with a full service. I was not provided with any detailed documentation of the work done—no receipt or breakdown of the oil change, filter replacements, or other service actions. The only document I received was the Vehicle Health Check Report. I also expected the Digital Service Record to be updated, as is standard with main dealer or professional servicing. This was not done, nor was I given a physical service record to retain for my own records. Given the cost of the service, I had anticipated a much more complete and transparent experience. I hope this feedback is taken constructively, as I believe Kwik Fit can do better in meeting customer expectations

Slow puncture noted on a Sunday morning, managed to book an appointment online, saw me straight away, the gentleman at the main reception very friendly and helpful, managed to sort the issue quickly (sorry I didn't get out name), thank you. He also explained he could help with a separate issue with the car, that I would need to come back for. First experience at this branch and I will be a returning customer.

Called up first thing in the morning 8:50am, as I woke up to a flat tyre, was told to bring it in. I reached there around 9:40 and had a tyre ordered in and was told it would be ready between 3-4pm as it was not in stock but had been ordered. To my pleasant surprise I received a call at 12:45pm to say my car was ready for collection. Excellent service with helpful and reliable staff. Thank you

Noticed a puncture at 4.30pm, phoned this Kwik Fit and was told if I could get car there they could sort this evening. I was shown the screw in the tyre and within 15/20 minutes had new tyre fitted. Very friendly and efficient chap on reception, wish I had asked his name because his customer service was amazing.

Absolutely brilliant. Mr Kwik fit fitted my Motability car with a new tyre within half an hour. YCGBTAKFF.

Very disappointing to see the staff turn me away when I was in desperate need. I had booked an appointment for battery check and was likely looking to get a new battery, but the staff told me they didn’t have the battery checking equipment and I should head to small heath kwikfit as they were borrowing it, I did visit small heath shop and they didn’t have the staff who could do it and they referred me to visit Sheldon at this point I just got fed-up and then decided to visit Halfords at Holloway head and they sorted me out when they we’re about to close. After spending so much money with Kwik-Fit so far I have learned my lesson that these guys are not reliable and I will never recommend them for any job.