PureGym Birmingham Snow Hill

No parking (nearest is £5/hr), the gym is overcrowded with not enough space or equipment, and the staff were rude when I raised concerns. Tried to get a refund but was refused. I cancelled and moved to a better gym — wouldn’t recommend this one.

I’ve been using this gym for a while, and unfortunately, it’s become clear that there are some serious issues that need to be addressed. First of all, the showers are nearly unusable. The water is extremely hot, with no way to adjust the temperature. It was already too hot in the winter, and now in the summer, it’s even worse. After a workout in the heat, stepping into burning water is the last thing anyone wants. But the problems go beyond just the showers. The gym overall feels dirty and poorly maintained. The bathroom is often messy and doesn’t seem to be cleaned regularly. There’s water on the floor, paper everywhere, and no one appears to be taking responsibility for it. Some of the equipment is in terrible shape too. The mattresses are old and ripped , and the facility in general looks like it hasn’t been properly cared for in a long time. It really gives the impression that the place is being neglected. This gym has potential, but right now, it’s not a place I feel comfortable using. I hope management starts taking cleanliness and maintenance more seriously for the safety and comfort of everyone.

Changing rooms were dirty with clumps of hair by the sinks. Rubbish scattered around the gym and equipment was all over the place. Not a fun workout.

I had a really disappointing experience today. I was booked for a class and unfortunately ended up being the only one who showed up something that has happened to me before now and lesson carried on anyway . I’m new to gym and was looking forward to getting help with some weightlifting techniques. However, the instructor today seemed completely uninterested. Right from the start, he kept suggesting I rebook the class simply because I was the only one there. Even after I explained what I wanted to focus on, he continued trying to talk me out of it instead of doing his job. It was frustrating and discouraging. I eventually just gave up I wasn’t going to spend 30 minutes with someone who clearly didn’t want to be there or help me. I hope the management takes this feedback seriously, especially for newcomers who are trying to build confidence and skills.

The equipment here does not seem to be well maintained by the gym staff. The staff are also not visible on the gym floor and need to be patrolling to put equipment back where they should be. And the order of some of the equipment does not make sense logically. Could the fixed weight barbells be placed in the same section as the dumbells / benches? I had to walk to and from the other side of the room downstairs just to get and swap a 10kg barbell for a 15kg one and then for a 17.5kg one. In every other gym I've been in, the fixed weight barbells are in the same section as the free weights and benches. The leg press machine seat adjustment is impossible to do, I had to ask someone to move the pin for me because it seemed to be jammed or very stiff. Again this has never been an issue in the other gyms I've been to The cable machines don't have the straps/handle attachment which other gyms have as well. And on some of the cable machines I can't even set the weight to 4kg (the lowest) because the black plastic cover on the cable machine gets in the way. Overall it's not a great first impression for the gym and I hope management will listen to these suggestions

Poor Maintenance and Hygiene Issues Review: I’ve been using PureGym from last two weeks and I’m disappointed with the poor maintenance of the facility. Most of the mats are torn or damaged, and the treadmills are extremely dirty. It seems like there isn’t regular or thorough cleaning, which is concerning given how many people use the equipment daily. This lack of hygiene can lead to skin issues or infections, especially when people sweat and use the same unclean surfaces. For a gym that promotes health and fitness, proper cleanliness and equipment upkeep should be a priority. I hope the management takes this feedback seriously and improves the cleanliness and maintenance standards. ---

I have been a membership at this Gym for the past 13 years, it has been a nice and lovely Gym, but the only problem is their staff are not friendly at all, and also the cleaners need to be changed, because they are not doing their job properly.