GloverPriest Solicitors Kings Heath LTD

If I could give 0 stars then I would choose to. Whilst the work was being completed and the house sale was being progressed, the communication was awful.I never spoke to the solicitor assigned to us directly until the completion day when she rang to tell us that the house was legally ours. Every other dealing on the phone was either an unsuccessful call to someone on reception or a conversation with the legal assistant. Emails were not answered until they had been chased multiple times, often via phone.I work in financial services myself and if I were giving the level of service that Glover Priest were, we would have an awful lot of complaints and unhappy clients on our hands.Glover Priest were recommended by a friend but they provided such terrible service. I would strongly advise against anyone that was thinking of using them.

I can vouch with the other reviews here. I accidently went through to a different department once on the phone and had a much better conversation in the 30 seconds I spoke to them than the entire 6 month process of buying my house. They may be more competent for other practices, but I would highly advise you to say clear of these for moving. The constant lies, of being told I would be contacted from the assistants of the supposed solicitor were tiring, having only spoken to my assigned solicitor the day before completion. This was our first house purchase through the family, so no chain, so you would feel it would be competently handled. 3 days before completion we were ASKED if we had signed the contracts (that THEY had, that THEY had not sent us). I think that was the final nail in the coffin for us. I would highly suggest you seek any other solicitor for house sales.Oh but on the bright side, they took so long, our LISA matured!

Absolute shambles of a firm. Took them nearly 8 months to complete. Very rarely managed to get someone on the phone who knew what was going on and quite often they’d lie (tell me they were waiting for sellers solicitor or waiting to hear back from lender etc). Emails would go unanswered. I know it wasn’t the simplest of transfers but it didn’t need to get dragged out for so long. It took them nearly a month to order the searches!Their digital move portal is useless, they don’t update it, in fact it is still telling me we are waiting to review responses to searches.

I would avoid.Really poor communication. They seemed to think that because our purchase was happening within the usual timescales we had no reason to grumble.HOWEVER, every time I called I had to remind them of theast thing they said they'd do and hadn't, the process was delayed by them a couple of times and I never got to speak to our actual conveyancer.Really poor. Didn't feel like they had our best interests at heart. They didn't even submit our enquiries and it was the estate agent who told us we'd exchanged!We would not recommend

I had an extremely frustrating experience with Glover Priests during a six-month conveyancing process marked by poor communication and incompetence. I frequently had to initiate contact, as they rarely kept me informed. In fact, there were entire months where I heard nothing from them. The only time they called me was days after I had already moved into the property.Their online system was unreliable, with many tasks marked as complete long after they actually were, making it impossible to track progress. Communication was so poor that even the seller's solicitors couldn't get in touch with them, leading to threats of stopping the sale altogether.The final straw was when they forgot to pay the stamp duty, which I only noticed hours before the contract exchange, an oversight that could have been disastrous. The unnecessary stress and anxiety caused by their lack of professionalism were unacceptable.Lloyds TSB should seriously reconsider recommending Glover Priests. I certainly won't be using them again and would advise others to avoid them as well