Resorts World Casino

This is our go to Casino, been coming here for a good few years now. Never had a single issue with any of the staff including the door staff. Win or lose we have a good time. The slot hosts are great by the way. Lovely clean and a nice place to have a bit off down time. Keep up the good work

Very rude manager and receptionist, having had a reserve card and money removed from a slot machine whilst having a meal in the casino bar. We had family from USA with us on their first visit to a Genting casino who were dismayed at the attitude of these 2 people. We are regular customers and love our visits, the staff have always been very helpful and friendly except for these 2 characters, We are so disappointed with Genting and sadly will no longer visit the casino or recommend it to anyone else

Don't know what's happened to the dress code in here, tracksuits shorts, I feel overdressed, the above equals the wrong crowds crying over losing 40quid, put the dress code back on please

Have visited this Casino on multiple occasions. The Poker Room is run fantastic. The staff are really friendly and polite. The Sports Bar is good to watch UFC or a match with the lads !!

Awesome big casino at the Birmingham airport! You can feel great atmosphere inside. Interiors and everything really looks like Vegas casinos. Large card room open 4pm-6am. You can play practically everything there. Part of the casino is stylish sports bar and restaurant. Worth a visit!

Stayed at the Hilton last week for a tech show. A group of 10ish, headed over to use the bar and games. I have used many casinos in many countries for 20+ years and am a member of Gentings. This was asked and confirmed at the door upon entry, standard. I must offer a thanks to the staff on the cash desk who persuaded me not to spend any money in the establishment. Their conduct was the opposite of my expectations. Short, flippant, patronising, miserable, sarcastic.. I appreciate that it might not be the most glamorous or well paid job, I expect a fair few drunks or frustrated gamblers are encountered too. Still, at least pretend to care about your job! Thanks again, it saved me a few quid and most of the others I was with as we just bought another round of beers rather than hit the tables. I'll avoid in future too, being a creature of habit and all that. Thank you.

Oh boy, where to begin... So after taking a show at the BP Pulse last night, my wife and I decided to go and check out the casino. After being on our feet most of the night, my wife's struggles to stand. We approached the door staff who allow us to enter. My wife, who is disabled, began to walk into the casino. We are then abruptly stopped and refused entry based on my wife who very slightly wobbled, with claims of being drunk. We tried to explain about her disability, and the staff were not interested. After asking for the manager, we are told we cannot see them. We managed to get an email address, and have complained directly, yet still waiting on a reply. I went back to speak to the door staff and asked for the name of the security who refused entry only to be told get off the premises now, and he refused to give his name. Needless to say, this ruined a perfectly good night. I recommend you avoid at all costs, least you be treated as poor as my wife. Terrible, terrible security staff.