Cineworld Birmingham - Broad Street

I really think this is a cinema with heart. During the summer holidays, they offered a £1 deal for kids and families to enjoy the fun of watching movies together. The environment is clean and well-maintained, and the décor is very trendy. The toilets are spotless and they even provide free parking, which is super thoughtful. I’ll definitely be coming back again!

I recently went to Cineworld to watch Demon Slayer in 4D, and it was one of the most exciting cinema experiences I’ve ever had. If you’ve never tried 4D before, I can’t recommend it enough – it completely changes how you watch a film. The seats move with the action, and you feel every battle strike, sword clash, and fast-paced chase scene. There were bursts of air, vibration effects, and even splashes of mist that made the intense moments even more immersive. The cinema itself was clean and well-kept, and the staff were helpful and welcoming from the moment we arrived. They were quick with ticket checks and snack service, and everything ran smoothly. The seats were comfortable despite the motion, and they were positioned perfectly to give a great view of the screen. Watching Demon Slayer this way made it feel like I was right there fighting alongside Tanjiro and the rest of the characters. The sound was loud and crisp without being overwhelming, and the visuals were stunning – every detail of the animation really popped on the big screen. Snacks and drinks were fresh, with plenty of options to choose from, and the ability to book online made the whole process super convenient. Overall, this was a five-star experience and easily the best way to watch a high-action anime film. I’ll definitely be coming back to Cineworld for more 4D movies in the future – it’s absolutely worth it!

Been watching movies here since I was 6 years old. And this Cinema keeps getting better. I have watched everything from Inside and Out to Fast and Furious to The Conjuring Last rights. Would give this place a 9/10. Would be a 10/10 if it wasn't for how small the large popcorn has gone. It is more like a packet of popcorn now.

Good IMAX experience watching Superman on 13/07/25 at 13:20. Although my nachos were mostly crumbs so rather expensive to throw away. The lad who served us was quiet and couldn't hear him over the really loud music in the foyer area. He was also rather miserable, so not a warm welcome. Clearly hates his job. The guy scanning tickets was nice a polite. The two that came to clean the screen were also rather miserable and didn't thank anyone for coming or even bring down their rubbish. Next time I won't bother. There was also popcorn on one of the seats when we went in. So clearly wasn't cleaned very well. Although the screen wasn't overly cold and didn't feel like there was air conditioning. Others in my party were struggling with the heat. Edit: I now see there is an update about the heat in the screens on the website although we did not know about this at the time. Maybe the person at the gate should let customers know about this. Just missing the big screen entertainment and experience to make it an excellent customer experience.

Plenty of films to see staff nice and friendly lift which has a code on now as people where getting in free but okay for disabled escalators as well. Food available at the desk bit of a wait at busy times. A Starbucks in there as well 25% with membership card parking in car park by it free disabled blue badge holders however you need to validate your car on a machine for free cinema parking kid friendly one imax 4dx no superscreen 12 all together

I decided to visit Cineworld Broad Street after not coming here for years, and honestly, I left pretty disappointed. The whole place feels like it’s stuck in time and not in a good way. First off, the entrance. When it gets busy it feels so cramped and chaotic. You’re basically brushing past people just to get inside, which already puts you off before the film even starts. Then you’ve got the food prices… I genuinely don’t know how they justify charging that much. A simple snack or drink feels ridiculously overpriced, and it makes you not even want to bother buying anything. The pick ’n’ mix was another let-down. It just didn’t feel clean at all – I actually saw people using their hands instead of the tongs, which was really off-putting. The carpets are another story. They look and feel so old that you almost don’t want to walk on them. You can literally feel the stickiness on your shoes, and it’s obvious they aren’t cleaned often enough. I’d guess maybe once a day at best because there were bits of popcorn and rubbish all over the place. It doesn’t exactly give you a good impression when you’re paying so much for a ticket. Now, to be fair, not everything was bad. The service at the food counter was fine – nothing amazing but they did their job. The actual seats in the cinema were probably the best part of the visit. They were comfortable and seemed like they’d been replaced recently, which made sitting through the film a lot easier. The inside of the cinema itself was also much cleaner than the main areas, which I appreciated. Even the toilets weren’t too bad they were actually fairly clean, which I wasn’t expecting given the state of the rest of the place. Parking, though, was another annoyance. I got charged £3, and the rules weren’t explained clearly at all. To make things worse, there was a break halfway through the film which pushed me slightly over my parking time, and that ended up costing me extra. It felt really unfair, and it’s the kind of small detail that just leaves a bad taste after your visit. Overall, I can’t say it was a great experience. For the ticket price and the money they’re clearly making on food, you’d expect a much better standard across the board. The seats and the actual cinema screen were good, but everything else from the hygiene to the parking made the visit more frustrating than enjoyable. Not sure I’ll be rushing back anytime soon.

Extremely Disappointed with Cineworld Birmingham (Broad Street) I had a very poor experience at the 11:10am screening of Superman on July 31st. The screen was uncomfortably cold, even though I was wearing multiple layers — a vest, t-shirt, jumper, and jacket. My body was freezing (especially my hands), and despite politely asking staff twice if the air conditioning could be adjusted, nothing was done. Eventually, I had to leave the screening due to the cold. When I asked to speak to a manager, I was met by Jamie, who showed zero empathy or interest in helping. I explained that I suffer from anaemia, which makes it hard to sit in cold environments, but he dismissed my concerns outright, repeating, "It’s not cold in there." After much insistence, he used a temperature gun — but instead of measuring the room temperature, he aimed it at a seat that had been sat on. It read 18°C, which is below the recommended comfort level for cinemas. Still, he refused any refund or even a complimentary ticket for the guest whose ticket I had paid for. When I asked if he was really willing to lose a long-time customer and her guests over one complimentary ticket, he bluntly replied, "It doesn’t matter — take it up with customer services." That response was shocking. I’ve been a loyal Cineworld customer/member for decades and travel from outside of Birmingham just to use this cinema. Sadly, this lack of basic customer care and disregard for people with medical needs has led me to cancel my membership This wasn’t just about being cold — it was about being treated with disrespect and indifference. Poor customer service, uncomfortable conditions, and the manager called Jamie who seems more interested in being right than helping customers — not what I expect from a major cinema chain. What’s worse is that I’ve tried reaching out to Cineworld directly through their website four times since the incident and have received no response at all. Clearly, customer care is not a priority for this company anymore. Do better, Cineworld.