Cineworld Birmingham - NEC

So i decided to take the family to watch Lilo and Stitch today and it was the first time my sons had been to a cinema (2 year old and 3 year old). The service at the door was as brilliant and the movie started off great. However 15 mins into it, both of my sons started becoming restless and therefore to not spoil the movie for other people we decided to leave. After leaving I expressed my regret in having to leave to the manager (Jack I believe his name was) who then provided exemplary service and understood and appreciated why we had to leave. The professionalism and empathy he displayed was refreshing. @Cineworld - you need to look after that lad, he truly understands customer service!

I recently visited Cineworld and had a fantastic experience! The cinema is incredibly clean and well-maintained, which really enhances the overall atmosphere. The staff here are exceptionally friendly and always ready to help, making your visit even more enjoyable. If you use the cinema, you can get your parking reduced to just £2. Just make sure to take advantage of that as parking can be expensive!

Sooooooo disappointed! I expected a good cinema considering the location. Seats were rubbish, tickets expensive, let me book seats directly behind a wall, im 6foot and couldn't see, had to wait for the room to fill up so i could move seats. When most other cinemas have recliners and footrests this place needs to catch up!

Being a massive jurrasic park fan, I popped down with 4 others to watch the new rebirth film, if it wasn't for being with my kids and partner I would of walked out, the screening was what I could consider temu projecter quality, blurry at times, frame rate was dreadful and could barely make anything out, real poor. I'll wait for it to arrive on amazon and pay to watch again properly. Screen 4 7.00pm just incase there are problems.

The seats are tiny, dirty, and not adjustable. To make matters worse, the website has the seats in reverse. This means that even though I selected the back, I was given the front. The 2 front rows are way too close to the screen and don't recline, so now I have neck pain. To top it off, there are 30 minutes of adverts. Thanks, Cineworld for a terrible experience.

It's not very often i give one-star reviews, but considering how hurt i am, i think it's just. I have feelings some have said, and Imax at Cineworld at Resorts world in the middle of nowhere has hurt every one of them. Went to see Across The Spider Verse. i was really looking forward to seeing the film and Resorts World itself as i had never been before, and it was a great chance to check out the imax there. Cineworld has an imax closer to me, but its at a smallish venue that doesn't seem to equate to the extra monies being transacted considering its no imax Leicester Square so i was hoping that being in the mighty Resorts world would make the difference. If i were to describe the world of resorts, i would say it's a cross between an aircraft hanger and a modern-day office block full of glass and steel. Not very appealing as it turns out, but i was here for the film and the glorious imax presentation that Cineworld was putting on. As always super friendly and helpful staff ready to offer help if needed with anything from parking to tickets. The cinema was nothing to jump and shout about either only the familiar branding around the place letting you know what they were actually peddling. They had seemed to opt for digital posters rather than actual ones. Maybe its just me but a place that sells two and half hours of pure imagination with a hint of wonder and magic thrown in should be as focused if not a little more focused on selling the tricks to dazzle us with rather than the food for us to graze off. Where is the love for the cinema itself? It's like now it's a one-off treat rather than a must-have activity. Where is the comic con feeling when the big blockbusters come a round? where were the Miles Morales cardboard standees for people to pose with? The free Spider Verse cards were a nice touch and im always happy to get things for free off a cinema when its cost me £4 for the daysaver £21 for the ticket and £4.50 for the food which i brought from my local shop because i would've been laughed at if i had've had the cheek to try and by popcorn and a drink from the cinema itself There was a cabinet that had things inside from movies that were out or coming out, but it didn't scream,'Look at me!'. You should have many more cabinets with toys or props. Lego sets of films out or coming out being built in the lobby area or cosplay events put on by cineworld. Now you're probably wondering about the lady in front with her feet up on the occupied chair in front of her. The feet stayed up even when the absolute gentleman in front left and came back (never moved them once) The "lady" and her friend Alcohol had decided that the screening had been put on for them and them alone. A directors commentary is one thing, but when you haven't made the film and the alcohol makes you hard to understand, it's probably best not to speak over it. Its hard to concentrate on a film when someone has no respect for the people around them. But why shouldn't she? Cineworld dont really care about the theatrical presentation anymore unless you're eating, so why should she.

Great cinema to visit, seats can be a bit dirty at times but generally clean place to go, with nice friendly staff