Vue Cinema Birmingham Star City

Let’s begin with giving it three stars and the reason for that is because I’ve just seen Jaws on the big screen again And that has gained it another star so in reality I’m talking about a two star performance today from Cinema A shame really it’s really big complex clean when you walk in nice shiny floor three areas to get food but three people serving all on the one area so you have to wait to get served on all the areas and that takes awhile the meat and greet as you went in Wasn’t good as he made a point of telling me the film didn’t start until three with an attitude in his voice, obviously I knew that and went early so I could get something to eat and sit down and there is a first problem not the attitude of the staff, which is actually not that good but there are no seats downstairs nowhere to sit at all only about 4 to 5 seats upstairs which are old and were dirty the floor upstairs was clean food by the entrance to the theatres and a limited amount of food you could buy. I didn’t see any hot dogs or hot food just lots of chocolates and popcorn and cold drinks. Very pricey for you get so I would advise put your own crisps or your own Mars bar in your own handbag or whatever you carry the actual carpets in the theatres look tired and worn and need a good clean and we paid for the VIP seat which gave you a good view and to be fair they are comfortable but I don’t expect to pay the money for it a little bit more than a standard seat and find there to be food on it no ushers in the theatres to let you know when you can go in just a cleaner that will walk past you and say well you can go in now if you want to again with attitude so if they’re not throwing your money in your hand instead of handing it to you or sarcastically telling you what time it starts or in general not talking to you because they’re busy on their phones instead of dealing with people constantly talking in the theatre, then it’s okay, I guess but I wouldn’t break my neck to go there again. Poorly managed staff with attitude nowhere to sit when you eat, especially if you’ve just had knee surgery but my wife had and myself and so there is no way to sit you have to stand I’m afraid. The only reason I went was to see Jaws again on the big screen and had it been at the cinema I normally use I would’ve gone there so I score this 3 out of 5 .. untidy tired and poorly managed a bad experience I’m afraid I will stick to my local cinema or to the red carpet cinema in Burton, which is 1000 times better

Vue is always the best option to go at the cinema if you have a short budget and many kids. Is very big, and with many options in movies and food. Toilets very, very clean and tidy, don’t have bad smell. And at the bar you have a lot of food, candies and drinks. If you want best prices you have to buy in advance online, is a little sad because this means that one day no will need a human in the ticket sale on site. The experience is really nice, so you can add in your list of place to go at half term.

As we arrived at the cinema it didn’t look as busy at all. We were told where to go and as we going the whole place was completely dirty it smelled like woman’s parts so disgusting. Bins were overflowing and the rooms wasn’t ready at all. So 10min into the trailers starting a guy comes by himself to clean the place which was completely dirty and it smelled bad also. The outside was completely hot but when you got to the room it’s cold. It took three man to clean the place as I the first guy couldn’t do it as I asked him if he was going to clean on his own he looked at me with a surprised face. I spoke the person in charge and he told me that they were very busy. He was very rude. Him and the security guy. I looked around it wasn’t busy at all. If it wasn’t for me complaining I don’t even think they would have had come to clean the room. I have videos and pictures to prove it. Worst place to go I spent money as it was my girl’s birthday I wish I never came here. Never again. Rude customer service

Went to vue with a group of friends and spent nearly £500 on tickets, snacks, and drinks — only to be kicked out mid-film for "talking." We were singled out unfairly while others were talking too, but nothing was said to them. It felt like we were targeted simply for being a group, and possibly because of our background. The manager was rude and dismissive from the start. We were not given a proper warning, just removed with no refund or respect. Terrible experience — would not recommend this place to anyone who values fair treatment and decent customer service.

Vue in Star City is an excellent cinema and always a great place to watch a film. The screens are large, the sound is clear and powerful, and the seats are very comfortable with plenty of space. The whole place is clean and well looked after, which makes the experience even better. The staff are friendly and helpful, and the ticket prices are good value compared to some other cinemas. The food and drink options are what you’d expect, and everything was served quickly.

I visited Vue Star City on 8 August 2025 for the 21:05 showing of Weapons. Sadly, the experience was far below expectations. When we arrived, our seats and surrounding area were dirty — empty drink cups left in the cup holders, and popcorn scattered across the seats and floor. We had to clean our own seats before sitting down. Around five minutes into the film, a large group entered making a lot of noise, and then called for cleaners for their seats. Another guest also complained. This led to cleaners coming in and tidying the auditorium while the film was playing, which completely disrupted the start of the movie. I contacted Vue afterwards, expecting at least a goodwill gesture such as replacement tickets or a refund for the £15.98 spent on snacks. Unfortunately, despite acknowledging the poor experience, they refused. I’ve always enjoyed going to the cinema, but this visit left me very disappointed. Cleanliness and customer care should be a priority — and in this case, both were lacking. I hope management at Star City take these complaints seriously so other guests don’t have the same experience.

Visited last night for a birthday treat for my mum, travelled quite some distance too. Won't be going back that's for sure. Ordered some snacks, popcorn, nachos, drinks for 2 and it came to almost £50. Contactless not working on card machine, put card in and it went through. Money gone from account. Staff argued that transaction was unsuccessful despite money leaving my account and were unable to provide a receipt stating the payment was declined. I repaid and was informed that this has gone through. Both transactions have left my account, adding up to almost £100 in total. Attempted contact with Vue themselves and this branch and got no reply, had to go through my bank as a double charge but without the receipt proof they won't offer a refund. Place wasn't clean, chocolate engrained on seats, food on the floor, toilets by screen 13 were filthy. Could hear the film in next theatre clear as day over the top of the one we went to see. Management (only got Diptis' name) are useless, rude and laughed about the situation.