Vue Cinema Birmingham Star City

We have been going to this cinema monthly for about a year now and today was the most horrible experience. We took our little 6 year old big Sonic the hedgehog fan to watch the new movie. He was very excited. And he asked if we could get him the special Sonic cup with a topper. We literally spent 30 minutes in the queue behind just one couple with 2 kids. 30! minutes took them to make 2 slushes, 2 milkshakes and 2 nachos!!! That is unacceptable! But to top it off we did not get the cup because they have run out of the toppers!!!! There were no information available that they have run out and all the adverts around the tills were showing them as available to purchase! Shame on management who do not care! We even had to pass the info to other families standing with their kids in a queue wanting to get the nice cups with their favourite characters! Very disappointed little boy and the family!!!

Yesterday i was sat in theatre 15 and it was absolutely atrocious. Underneath all the seats was popcorn and food and dirt, as well as some seats they didn’t even bother taking the bin bags off them. All over the seats they had stains on them and popcorn. It was extremely disgusting and off putting. Cinemas like this make me want to revert back to watching at odeon even though the prices are cheaper here the quality isn’t there. When they finally complained instead of noticing all the other dirt in the theatre and cleaning it they just got a young staff member to wipe the chairs down with dry tissue paper. This was extremely disappointing and made me want to leave the cinema immediately. Throughout the movie I felt thoroughly uncomfortable and disgusted. It was not only just the theatre that was atrociously dirty but also the outside. As soon as i stepped upstairs the movie theatres pungent smell attacked my nose and was extremely off putting. This immediately was a sign to go home. Overall I am extremely dissatisfied and disappointed as the movie theatre was a place to enjoy yet now i won’t be returning and am absolutely horrified about their lack of hygiene and cleanliness.

Has spacious theatres and good food as well ( quite expensive though ). The screen size is fine and depends on which screen you watch the movie. However, the sound quality is average. Some are too loud and some are just too mild. It does not give you the best theatre experience, sound wise.

I’ve consistently frequented Vue Cinema at StarCity in Birmingham, finding it consistently excellent. Its proximity and easy car access enhance the overall convenience. The numerous well-maintained screening rooms offer a diverse selection of movies. Payment options, both at the desk and online, provide flexibility. The punctuality of movie start times is commendable.The facility maintains a high standard of cleanliness, with a welcoming entrance room featuring light architecture. The video and audio quality consistently meet expectations, providing a satisfying cinematic experience. The pricing structure remains reasonable, catering to various budget constraints.The presence of a well-stocked bar, offering a variety of food choices such as popcorn, hotdogs, and nachos with diverse flavors, adds to the overall appeal. Vue Cinema at StarCity delivers excellent value for money. Appreciation extends to the team for their commitment to maintaining a thriving cinematic experience.

They do not make fresh popcorn on site. We brought two boxes of popcorn and they were dry not sweet at all whatsoever and they were rubbery.I’m still shocked at how awful the popcorn tasted. I’ve been to other cinemas and we’ve had fresh sweet popcorn made there and there on the spot. I literally saw the staff members bringing huge clear plastic bags full of popcorn and pour it into the glass container if I could give reviews, I would, complete waste of money buying popcorn from this place is best to take your own