Royal 1 club(皇家一号）

1. Misleading consumer We were not aware of the charges as our booking was at 10am. When we entered the shop there was no employee to introduce the charging requirements and finally we chose to pay 30 pounds an hour. In the middle of the process, we confirmed with the staff how much is the total amount, the staff told us 205 pounds, and finally paid 235 pounds at the checkout. Resulting in us not being able to make a reasonable choice that At that time there were two options :. 1. pay two low fees: 108 ➕168 pounds, a total of 276 pounds low fees 2. Pay an extra 30 pounds an hour. 2. The service attitude is very poor. We asked the staff for chopsticks and they just opened the door (without even walking in) and threw the chopsticks on the table.

今天和朋友去那里消费， 食物都不错， 服务员也挺好的，我们还打算到时候多叫些朋友一起出来聚聚.但 唯一不好的地方就是结账时老板娘想让我们支付服务费10%， 直接破坏了我们的好心情.如果我们要是事先被告知有收取这费用的话， 我们大概率也不会进去消费的.

服务态度太差，尤其是前台那个中专头一米六矮男。房间里电视坏了，不积极解决问题就算了，皱个眉头态度特别差让我回去等着，也不说帮忙看看，我说你态度能别那么差吗，假笑一下点头说好的，恶心 而且房间里电视坏了两次

We went there for a birthday party. There’re not many food options and the price is a ripoff!! A medium size coke is £12 pounds?! But that’s like relatively the cheapest option. The service was good but one thing was kinda misleading was that they told us we can have the room for 3 hours and we end up paying extra £30 because nobody noticed us times up and asked us if we wanted to have more hours, we missed the timeline. We went there at around 6:45 and ended up at around 10:30, we would have said yes if they asked and it’s fine, but they just keep charging without noticing us. That part just makes me feel uncomfortable

兼职学生服务态度都很好，就是唯一的阿姨服务生差得像和人吵架，点菜像催命，甚至不耐烦，无论要求任何服务，哪怕是点个酒水还是开个空调都像是打搅了她好事一样不耐烦。 味道偏咸如果把加了的盐炒开的话。 ktv歌还算是全的，手机点歌这些的也没什么问题。

We called to check if they were open for karaoke and they said "yes, til 4am" We got taxis across town and were turned away at the door for no reason other than "Chinese only". Clearly racist, AVOID if you aren't Chinese!!!

Chinese karaoke. Private rooms are booked with large parties. Food an alcohol is serve. Nice friendly staff and it closes early hours in the morning.