Reflex - Birmingham

We go there tonight.the security guard said you are not allowed inside.I asked what’s the reason first he get angry and said don’t ask me question and then he said you are not allowed because you are and single. Then we staying there for a while we seen too many single persons go inside.He was disrespectful and racist. I kindly request to the manager and owner to ask this guy why he doing this to people.

Absolutely amazing night, with brilliant songs from the 80s, 90, 00s (mainly 80s!). We had the time of our lives singing, dancing and drinking into the early hours. Loved it and can’t wait to return. Such great fun! Thank you!

I pre-booked the karaoke room for 2 hours and then a booth with 4 drinks packages for what could only be desribed as a small fortune. The karaoke room was hot and smelly and the floor was sticky, instead was 30 degree heat outside and inside the room there are no windows, no aircon and was not even a fan although the club itself was cooler. Although the music selection was vast the volume of the music was so low that the majority of the time the music outside the room overwhelmed it with some tracks not even being able to be heard. One out of the two microphones wasn't working, we told the bar staff twice but nothing was done. We then went out to the booth and at the bar we ordered additional drinks packages but took an hour and a half and 3 reminders to staff to come to the table and it arrived warm. The coordinators were nice but seemed very busy. I would not book kareoke there again, its very expensive for the rubbish experience we had. The club itself had a good selection of music but the bar felt completely overwhelmed and being served for a drink was taking 30minutes at a time which eventually caused our whole party to get fed up and leave very early which is a shame because we spent a lot of money in there and we have really enjoyed coming to this club in the past!

Anyways was amazing and the customer service was great Amy was the best!. I recommend every one to go reflex and have a fantastic night. Enjoy guys!!!!

Only giving 2 stars for the bouncers at the front door who were great. Got in with no problem and went to the toilet when we first got there. Being disabled I have a disability key for the accessible toilets which I used as the ladies queue was so long. Upon getting in there though the toilet was completely blocked and out of use so I told a security guard that was near the toilets. However he took my radar key from me (that I was given by the NHS) and disappeared??? I went to speak to the bar staff but they had no idea where my key went. I waited about 15 minutes for them to keep coming back and forth not knowing where it was, all whilst I was desperate for the toilet (and I clearly have a key for a reason but no one seemed concerned by this whatsoever) I decided to give up and speak to the bouncers at the front who were lovely and gave me one of their keys and I left to find somewhere else as it was a complete lost cause talking to anyone inside. Please do better for your disabled customers. It's not like we're asking a lot for an accessible toilet so we dont have to wait in the massive queue. Please train your staff better/be more aware of this and why people may be using your accessible toilets, especially if they have a key, they have it for a reason and definitely don't expect their key to be taken away from them!

Merg de atâta timp aici și e un loc uimitor paznici nu mai zic cat de respectuoși și atenți sunt nu am avut nicio problema de când merg la reflex recomand cu încredere ❤️❤️

I am so angry. The bouncer on tonight exploited his power and disallowed my entry to the club for being single, on my own, with no woman (in his words.) This has never been a problem before and why should it now. Only last week i visited on my own, on a saturday night and it was not a problem. For some reason, tonight was. And when management showed up, they said it was because i caused hassle. OBVIOUSLY! When i was denied entry, i stood my ground and disagreed with their reasoning. I did step aside eventually and waited patiently for management. I doubt anything with be done from my email and review because they always stick by their bouncers. But this is a massive injustice!