MANGO
📍 Clothing stores in Birmingham
My recent visit to MANGO was a mixed experience. I found the clothing selection quite appealing and the styles generally on-trend. However, the store appeared understaffed, leading to slow checkouts and difficulty finding assistance. Customer service seemed to be a challenge.
The store layout is pleasant, though sometimes a little cramped. I appreciated the display of seasonal items, which were nicely arranged. Ultimately, while the products are good, improvements in staffing and queue management would significantly elevate the overall shopping journey.
Information about clothing store in Birmingham - MANGO
- In-store pick-up
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Women’s clothing
- Quick visit
- Credit cards
- Debit cards
- NFC mobile payments
Customer Reviews
MANGO has a rating of 4 out of 5 based on over 425 reviews on Google
Unable to process refunds via the card machine as they’re down, yet were able to pay for items via card? Doesn’t make sense, a note on the door would have been useful to avoid spending 10 minutes queuing!
I would like to express my heartfelt gratitude to the wonderful Spanish assistant who assisted me today in selecting an outfit. Shopping for clothes can be quite challenging for me due to my longer legs and torso. However, he attentively listened to my concerns and suggested the styles of jeans that would suit me best. Given my struggle to find a fitting pair of jeans for over three years, I wasn't expecting much. To my delight, the recommended jeans slipped on effortlessly, were comfortable at the waist, and provided the perfect length. I cannot thank you enough for your help.
The staff at the fitting rooms are of terrible manners and overall attitude!! The staff should be picking up clothes from the fitting rooms and handle them, and should be generally friendly, instead they are indicating to customers to bring them the clothes etc...the customers don't work for you!!stop dictating to them what to do! Do your job! if you don't like your job leave, someone else that enjoys customer service should have it, you are replaceable!!
Google Review (Updated): "I had an absolutely horrible experience at Mango in the Bullring, and I would not recommend shopping here. I went to return an item after having been unable to do so earlier due to a severe psychotic episode that left me hospitalized and unable to communicate. The manager I spoke to was shockingly rude, dismissive, and completely lacked empathy. He mocked my condition, comparing my psychosis to ‘going on holiday to Spain’ and suggested I should have sent someone else to return the goods — as if being hospitalized and unable to speak isn’t enough of an explanation. His attitude was unacceptable, unprofessional, and frankly cruel. This behavior from a manager is disgraceful, and it made an already difficult situation even worse. The lack of compassion and basic human decency shown by this individual reflects very poorly on the store and the brand as a whole. I hope that the management team at Mango sees this as a formal complaint and investigates this incident in detail. I am absolutely disgusted by the treatment I received and expect action to be taken to address this appalling behavior."
First time going here went to the fittings rooms for a boy to keep opening my drape and he even yanked it when I was fully undressed. this was right next to the entrance where staff is too. Absolutely horrific experience, and never stepping foot in there again
Faulty product wouldn't be replaced/refunded as out of the 30 days, however, the cashier knew it was the stitching on the shirt. Manager would t even look at the product, decided my face was too brown for her to engage with. Poor customer service. So I decided not to buy the products my daughters and I had seen on my way over to the tills.
I went to Mango (Bullring, Birmingham) yesterday with my friend. Not long into looking around it became clear that we were being followed and tracked by the store assistants. I went left they went left I went right they went right. My friend is in her late 40s and a nurse, and I'm in my early 50s and a grandmother, and nurse vulnerable patients in a hospice. Yet our whole being had some how alerted the mango staff to go on high alert. The one lady shuffled clothes while I waited for my friend, and told another lady to stay there. There was a security guard so really they could have done some work instead. My friend bought something and I re-evaluated my life, wondering if I'd walked into the twilight zone. There were other customers but I guess they didn't look as gangster as me in my pink M&S chinos and t shirt. We went in to a lot of shops after and Mango was the only one where it was uncomfortable to be in. Very silly behaviour.
Information about MANGO
Address
MANGO is located at Bullring Shopping Centre Bullring, The, Birmingham B5 4BU, United Kingdom
Phone
The phone number of MANGO is +44 121 633 3640
Website
The website of MANGO is: shop.mango.com
Business Hours
Monday: 10:00–20:00
Tuesday: 10:00–20:00
Wednesday: 10:00–20:00
Thursday: 10:00–20:00
Friday: 10:00–20:00
Saturday: 10:00–20:00
Sunday: 11:00–17:00