Birmingham (Aston) PDSA Pet Hospital

Extremely disappointed with my experience at PDSA Aston today. I was left waiting for over an hour due to Richard, the admin staff member, failing to check my pet in. He was free when I arrived at the desk to check in but chose to ignore me and make a phone call instead of helping. I’m heavily pregnant, and this lack of consideration was appalling. During the wait, my dog Cookie urinated in the waiting area. When I mentioned it to Richard, he simply pointed to a mop, offering no further assistance. Thankfully, a kind vet noticed my struggle and helped clean up, but the damage was done. The worst part came when I went to pay for Cookie’s medication. Laura, who was dispensing the medication at the time, asked if I’d be making a voluntary donation today. I explained I usually do donate but I couldn’t today and she proceeded to lecture me about how the vets rely on donations. I said I would pay for my dogs medication but that was all. After collecting my payment she then rudely pointed out I hadn’t donated since February. I was shocked by her passive aggressive attitude and complete lack of professionalism. I responded by informing Laura that I wouldn't be making a voluntary donation after the appalling experience I encountered today. I have never experienced such condescending behaviour at the PDSA before. I have made a formal complaint about my experience today, I am currently awaiting the managers response. Hopefully this will be dealt with professionally and timely.

Fantastic place. They really are there for the animals, not money. The vet was so good at understanding that my dog was really nervous. She was great with him

I'm still waiting for appointment for my Dog what I requested appointment a month ago also still for them to get bk to me. About my puppy. What requested a week ago and I understand they are busy with emergency case but they could. Would simply email or text or something saying they can see our pets or can offer the. Services we -require would really helpful

Poorly cat needed to see vets. They booked me in for 12:00 but was seen at 1:00pm. Very busy. Lovely vet checked over and gave injection and medicine to take at home. Poor cat cried all the way home that I took him to the pet hospital. They are really great.

Serious concerns! You would actually think the people who work at this charity branch are there to help pets & their owners in need in specifically a healthcare environment. Instead on numerous occasions there has been shocking behaviour from the receptionists - observing and witnessing being treated according to ethnicity racism. I can specifically name the people too, how can they have their jobs in such place? it makes no sense, the way they talk to others! There are many people out there deserving of these jobs & the wrong type of abusive people are employed. The charity needs a serious look into their staff members and the impact it’s causing to pets & their owners as soon as possible.

Had to take our dog charlie today to be put to sleep the nurse was lovely and so was the vet Let us be with him.when he passed and stay with him after .

I should have written a review 4 years ago. My kitten was DYING. I called this place. The lady told me that it's open. I arrived ON TIME. WE HAD 10 MINS LEFT. I called them and guess what she said. She said it's closed now? Seriously? It wasn't closed now and I tried to negotiate with her that it was an emergency and she just hung up. Now my kitten is dead because of you. He died that day but a few hours later. She could have given tips and advice for him. But no, humans are heartless these days. I thought this was a charity organisation? Where is the empathy? Generosity? They could have called and asked if my kitten was feeling better just like the vets did. Never judge a book by its cover. Thank (hate) u ☺️ P.S. I had depression when he left me.