Oaks Veterinary Centre

Disgusting vets absolutely vile what they tell you about your young kitten or even dog probably Receptionist is not well trained into telling people what it will cost before they try go through with there plan. She said nothing about the price of the service what was needed for her the only thing she said was "don’t have an animal if you don’t know how to look after it" this made me feel like I was not welcome in the building what so ever so I would like to make it clear to the manager that she is not properly qualified nor trained but the manager is just as stuck up as the receptionist. I wouldn’t even want to give 1 star but I have to just to leave a review. Absolutely disgusting costumer care and the attitude stinks on some other staff.

Absolutely vile receptionist , my mom registered my kitten yesterday for £45 , took her for a appointment due to her not being able to walk and having seizures , they took the cat in to get the bloods done without saying , also not mentioning that it was going to be £150 on top of the £45 already paid. When receiving the kitten back and going to pay , they said it would be £195 after only being told £45 , so my mom questioned the price to what the receptionist replied ‘well you shouldn’t have a cat if you can’t afford it’. Which was not my moms fault due to to her being told it was only £45 . My mom had just found out our kitten needs to be put down and the receptionist made her feel so little that the was crying in the vets , which the receptionist carried on belittling my mom, blonde women with long hair and glasses , multiple of the customers in there at the time, supported my mom and helped her through the vile words the receptionist was saying , so blooding unprofessional it’s unbelievable . Honeslty never known anyone anyone to speak so unprofessionally whilest at work, honeslty fuming my mom was treated like that, from the reviews it seems it’s not the first time the receptionist has done this. Absolute disgrace

Oaks vets is honestly the most amazing vet practice. I have been using them for 7years and they have always been efficient, prompt and available. But this last week I had to unexpectedly say goodbye to my best friend, my cat Georgie and there could not have been a more considerate and loving way to make this happen: the team let us have some good quality time to say goodbye which meant the world to me and I will cherish forever. Rebecca the main vet was so caring and considerate, reassuring and pragmatic in somehow equal measure and she kept us informed every step of the way. Whilst the loss of my cat does not get easier, I will be forever grateful to the Oaks team. This also includes Vanessa who also examined him and was so patient and kind and a special thanks to the reception team: you don't know how much it means to us for effectively strangers to offer such kindness and respect for our loss . And Carrie in reception is fabulous, she was so patient with me when I rang with a million random questions - the Oaks team is lucky to have you all and THANK YOU again for your love of animals and the work you do every day - you really make a difference!

I visited for the first time today. It was clean, the staff on reception were polite and friendly. The vet was lovely and handled my dog well. I was happy with the treatment and future plan.

We've used Oaks for a while now and when it came to the difficult decision to have our very much loved dog put to sleep recently Rebecca was second to none. Rebecca and the team showed such compassion to both myself and my dog at a very difficult time. I highly recommend the practice.

Somehow brought my cat back from the brink of death for which I am eternally grateful. Given 4 stars due to the vet initially wanting to put her down and not give her a chance but once discussed and treatment started I am so happy to have been given some more time with her. Also maybe a little expensive compared to some other vets but yet fitted her in as an emergency despite not being my regular vet and so again you have my gratitude. Some may not like it but in my case (being autistic), I very much appreciated the frank and honest nature of the vet. Yes it's upsetting to hear she may not live a hugely long life but I'd rather know upfront and be told straight. Thanks from me and Pan Edited to add that she's still here and going strong 4 years later!

We went in with my sister's dog, Pierre, in January with concerns as he stopped mid way during walking and required picking up. So we rushed him into the Oaks. Rebecca did not listen to a word we said more interested in palette & nasal surgery. I asked repeatedly for a CT scan and was turned down. I said to Rebecca I think it's a slipped disk. Rebecca said "its his breed, maybe he just doesnt want to walk". She patronised us and ignored our request. She then proceeded to twist his neck, that hard he yelped in so much pain that she was concerned that he tried to bite her, which he did not, and he is a placid dog. What vet thinks it's a good idea to twist a dogs neck when you have come in over concerns of his spine and legs?? The vet is inhumane. She wanted to prolong his treatment for financial gain. And why prescribe pain relief if she felt there was nothing wrong with him other than trying to get my mom to pay for nasal and palette surgery. She said repeatedly that there's no need for a CT and said she would do bloods. We opted for bloods and was told to take the painkillers. (By the way there is no CT machine here and by refering us it would of meant turning off the money tap). My mom went in several times with the same back legs concern. Each time she had a thing to say about anything other then his legs or getting a scan. Now my sister's dog's legs aren't working. We took him to her like this and she had the audacity to blame us. Update: (Never ever, ever misplace your confidence and what you know to be wrong because a person is called a "vet." It means nothing.) After time and time again failing to do a duty of care based off of his actual symptoms. Rebecca then had the audacity to want payment to put him down. We rushed him to Animal Trust and they read her "glowing" blame shifting notes. However, one surgeon we were referred to saw past these and noticed we had taken him to Rebecca several times and that he in fact needed to be referred for a CT scan which she failed to do. The surgeon told us he was not fully paralysed, which is what she wrote in her notes. (These notes are dangerous as the other vet went along with them.) The surgeon said he can still feel his feet and can put small amount of weight on them. He said after seeing the CT scan - with 99.9% certainty that not only was the surgery doable, he will more than likely pull through. Contrary to what the other post-Rebecca vet had said. They read this vicious woman's notes. Where as the surgeon paid no notice to them. We were told if he had gone to him in January when we had intially saw Rebecca Rowe Pierre would have been CT scanned and treated before this point. The operation was more complex because Rebecca failed to do her job. Any dog that cannot walk for any period of time, whether on and off, or whatever breed should be scanned. The judgement call she made was based on his breed was disgusting. Rebecca Rowe loves throwing around the word neglectful, look at other reviews but she is the neglectful one. She showed contempt for my sister's dog and showed obvious signs that she is against French bulldogs. Her examinations are poor, and she is all up for taking the money. Do not come here. Please, please take your animal to an actual pet hospital where they can be seen by a specialist. Rebecca stalled on any proper diagnosis and failed to refer for scans wasted precious time-sensivitive time only then to blame and go straight to euthanizer because she herself is not trained for the specifics. Or cannot do the simplest of scans. She judged our beautiful friend Pierre blindly - no scan and poor examinations and nearly cost him his life. She fundamentally failed her duty of care. I believe she is sadistic and heartless as long as she is the one getting the money to put your dog down that is still a win for her. Update: Pierre has had surgery and is on the mend. Note to self: trust your instincts. It didn't feel right but she is a vet, so we thought she must know what she is doing. Absolutely not. Trust yourself. And please do not come here.