White Cross Vets

My precious little finch named Pearl had quite a severe issue with her foot So I tried to take her to my normal vets that have on site avian vet but they were closed on the weekend. I called around everywhere then tried White Cross Vets where I was able to make an emergency appointment for her to see the vet who has personal experience with finch. The level of care that was shown to my sweet little girlie was amazing and ever so heartwarming, she has been prescribed with medication and even just a few days later she's looking better, her foot is healing and it's going the exact way the vet had said it would go. I got some really informative advice which I'll be passing on to everyone I can, I cannot express enough just how grateful I am for the staff and reception because most people would just see a little bird no bigger than a common sparrow and just let whatever happens, happen but my finch are very very dear to me. Pearl and I are very grateful for the staff at White Cross Vets, keep being awesome ‍⬛❤️

I come in with my reactive rescue dog who is quite weary/anxious a fair bit to do socialisation appointments with the AMAZING Brogan. They have a closed off corner for anxious dogs, which is perfect as an owner to a dog who is dog reactive. Receptionists are always very understanding with her when she gets a bit stressed or reactive which makes us feel more comfortable. Brogan has helped Roxy overcome a fair bit of anxiety about the vets and Roxy absolutely adores her, we have ALWAYS felt comfortable as she sees Roxy for the sweetheart she is despite her size and that she wears a muzzle which is always lovely due to some people are scared of Roxy for that. She is an absolute honour to the team!

Peter has been amazing. Been many times and he's been awesome with my bird. However, after today's visit, I don't feel welcomed returning. Kinda glad Peter's leaving now as I'll just follow him to his new place

Amazing from when you enter their practice. Our dog is quite the lively one and they always accommodate her anxiousness and excitability. Should she be more than a handful whilst paying, they're more than happy to bring the pay machine to the door as we wait outside.

The staff are all friendly and welcoming to both me and my dog. Reassurance and advice given was very helpful. We use their monthly plan which is definitely worth it. Reminders via text to collect medications are handy.

Amazing service from everybody! Took my little Diego in today and all of the nurses and vets were so welcoming, professional and kind at the same time. I felt really reassured as It was just so obvious that all staff really knew what they were doing. We had a really lovely nurse who really took her time explaining aftercare and took time in answering all my questions. We also really appreciated the get well soon card it was a lovely touch. Thank you for caring for my boy

Extremely disappointed with the lack of compassion and professionalism. I called ahead about what I thought was an injured baby bird, and they told me to bring it in. However, when I got there, the vet confirmed the bird was not injured but then told me I had "done more bad than good" by trying to look after it, causing it distress. ​To make things worse, when I explained to the receptionist that I couldn't return the bird to its original nest, she started to argue with me and raised her voice. The experience was frustrating and upsetting. I was met with blame and aggression instead of understanding and help. I would not recommend this clinic to anyone seeking a compassionate and professional experience.