Premier Inn Birmingham City Centre (New St Station) hotel

Tis good!

Dear Premier Inn Team, I just wanted to take a moment to provide some feedback on a recent stay at your Birmingham New Street hotel. During our visit, Jade was absolutely fabulous. Despite the hotel being extremely busy and clearly understaffed, she went above and beyond to make us feel like we were the only guests in the hotel. Nothing was too much trouble for her, and she maintained a warm, genuine smile throughout, even under significant pressure. The booking-in system was unfortunately not working properly, which caused long queues and understandably frustrated guests. However, Jade handled the situation with complete professionalism. She was courteous, polite, and ensured that everyone was looked after with the utmost care and consideration. Jade is a true asset to Premier Inn, and you are very fortunate to have a team member who demonstrates such excellent customer service and knows exactly how to make guests feel welcome and valued. Please pass on my sincere thanks and appreciation to Jade, she truly made a difference to our stay. Kind regards, Kieth

I am a frequent traveller to Premier Inn hotels and their venue at New Street station ticks most of the boxes. It is actually on top of New Street station so you barely have to go outside before you're there. we opted for an 'Ultimate' room but of course knowing that 'ultimately' can only go so far at Premier Inn. However, we got the top floor, the room was bigger, the Wifi quicker, and the bed was certainly softer. Service was efficient and friendly. We only had one towel for two people but we're going to view this as an oversight (sort this out, PI).||A downside/upside of this hotel is it's geography. Great for the station but at night there are a fair share (not too many) homeless people and at weekends a lot of nightclubs and hen parties about. I would definitely give the breakfast a hefty swerve as there are a load of cheaper options in the station. Good luck!

Great central location. Rooms spotlessly clean. Bit of a strange entrance to the hotel. Need to take a lift up to reception. Staff polite and friendly. Food is well presented and reasonable price. Overall if you want central Birmingham this is worth the stay.

Our stay at this hotel was excellent. The location is perfect for train travellers. It is right off of New Street, with lots of restaurants, cafes and shops. Easy walking distance to Gas Station Basin, Jewelry Quarter, Bullring, etc. Crowded, high-energy area, but safe and quiet inside the hotel. Our room was larger than expected and very clean and comfortable. Front desk staff were very helpful overall, though some seemed happier about it than others. Continental breakfast was good and presented in a very pleasant area. I would definitely stay here again.

We had a wonderful stay at the Premier Inn at Birmingham New Street hotel. The location was very convenient to the train station, the service was efficient and friendly, and our dinner and breakfast were very well prepared. Our dinner at the Thyme restaurant was especially noteworthy. Alfie went out of his way to provide outstanding service and the food we terrific and a great deal.

Very rarely write reviews of hotels but I have been genuinely very pleased with this one. The rooms were decent sized and clean (double plus 2 singles for kids). Room had aircon and was amazingly quiet for the centre of Birmingham. En suite was well fitted and had a good shower. Staff were polite and helpful. Overall would definitely stay here again.