Bella Italia - Birmingham

The staff were absolutely lovely and so friendly, which really made our experience special. We chose this restaurant for my daughter’s 18th because the menu offered great vegan options, especially the vegan cookie dough, which she was really looking forward to as most places only offer fruit or vegan ice cream. Unfortunately, the cookie dough wasn’t available, so she had to settle for the vegan ice cream instead. It was still nice for her, but a little disappointing as that was one of the main reasons we booked here for her big day. That said, everything else was fantastic! The atmosphere was amazing, the team were so polite, helpful, and welcoming, and the meals were hot, tasty, and served quickly. The drinks were perfect too. Overall, we had a great time and would highly recommend this place for the wonderful staff and great service.

Food was lovely, great taste, thank you to the chefs. Staff very friendly, helpful, chatty, with a smile. It was a little uncomfortable to eat as it was a hot day June 25th tables full, it was hot inside, could of done with some air conditioning, lots of iced water jugs flowing on the tables.

The food was good. The kids Mac and cheese was really great. The server did seem a little overwhelmed and maybe had too many tables, but overall we would recommend it.

I had a lovely experience at Bella Italia! The lasagna was absolutely delicious rich and full of flavour. I also had the brownie sundae for dessert, and it was just as delicious. The woman who greeted and seated us was so welcoming and kind, which made the whole visit feel even more special. Great food, great service, and a really warm atmosphere. I’ll definitely be coming back!

Me and my partner had a really positive and lovely experience at Bella Italia Birmingham today. We had two amazing waiters (Amy and Mark) who were very attentive, engaging and kind. We will definitely return. The spicy sausage pasta & pepperoni pizza was fab!

I have never in my life left a bad review for a restaurant but the service we experienced was so bizarre and rude. The man that served us (we assume was a manager, sounded European, brown hair) acted like we had personally insulted him by coming out to eat. When I informed him I had a nut allergy while ordering he acted like he wanted to fight me - it was strange that he had such a hostile reaction considering he works at an establishment that serves food and has a sign at the door telling customers to inform their server of any allergies. When my food arrived it didn't have any allergy safe flags etc. which are part of their allergy procedure. The food all arrived promptly and tasted fine but the waiter ruined the experience entirely. We were baffled as to how someone with such an aggressive demeanour and complete lack of manners has made a career in hospitality? Obviously it can be a very stressful and tiring job but the way he acted was objectively rude. We asked for tap water at the start of out meal, it still hadn't arrived 2 hours later - but at that point we were too scared to ask him again. He was so unbelievably rude taking our order that we actually watched him interact with the tables around us to see how they reacted, and we couldn't help but notice he was a lot more smiley, joking around with the white customers. The other members of staff seemed fine and were friendly when bringing us the bill - we can only hope for their sake that this manager is nicer to his staff than he is to his customers! Luckily we are able to laugh at how odd this dining experience was, as his behaviour was so rude it was almost comical. Fingers crossed he was just having a bad day and isn't like that all the time!

Didn’t have the best experience here, waited 40 minutes between starter and mains (it was not busy and had asked for them together) we also ordered a desert but ended up cancelling due to the poor time management and service. The bolognaise was just pasta and water with a bit of meat - ended up leaving hungry because it was just so bland and inedible. mentioned this to our waiter (andre i think his name was) and he didn’t apologise or compensate us in anyway. instead blank stared at us for 20 seconds and came with an excuse that "the kitchen didn’t hear me ask for your mains". There was a table that came in 5 minutes after us and had finished their dessert before we received our mains. he was more interested in cleaning and closing down the restaurant than serving customers - the restaurant didn’t close for another 1hour 30minutes. all around just very bad service from our server andre who i think was also the manager. as someone who works in a kitchen myself i am disappointed in this establishment.