Tortilla Birmingham Grand Central

A solid experience overall. I really appreciate them using bowls for eat-in meals to reduce waste whilst some still use disposable packaging regardless. Shame they provided me with a disposable wooden spoon though. I opted for the large bowl meal with chicken and virtually all the free toppings. With a drink costing £2.20 alone, the £3 upgrade to a meal which includes a drink and bag of tortilla chips, turned out to be great value. The tortilla chips naturally paired incredibly well with the rice bowl, not only providing a much needed texture addition, but also serving as a great vessel for the naked burrito. Unfortunately the seating layout was very poor and needs work. Also we couldn’t see any bins and we had to leave our rubbish on our tables, as did everyone else. As we left we noticed the majority of the tables had rubbish on them, so either they need to add a bin or the workers need to clear up the space more often. Lastly the student discount they offer is always much appreciated.

The layout was like Subway where the team passed your meal down and added all the different toppings etc. Up selling to start with, but the server was fine and did not push when we just opted for medium. The service felt fast with multiple options and extras; e.g. guacamole for £1.30, but the servers were fine and didn't hassle us when we asked questions or declined paying any extra. The beans looked like they had been sat for a long time, tide mark around the container, but tasted fine. I had a burrito and the main content is rice, with a small scoop of your chosen main. Cheese and various salsas as well as beans were included. No additional salad, so pretty traditional. You could pay extra for sour cream and guacamole. A small tub, slightly larger than a McDonald's self serve sauce pot was the size. The guacamole tasted good with no brown bits to it and we saw the team making it fresh. Tables were small with small chairs which had low backs for some reason. Bench and banqueting seating was also available. Wooden forks were available. I also think metal knives were available, but they looked dirty so I did not bother with those. The three tacos were very small, so ideal for a light snack. Add fries or other extras if you are after more of a lunch.

Went there today and had a medium burrito eat in, and let's just say the portion was not even half of the one in Oxford. The bowle was practically empty!!!!

The food here is great. I had the Christmas quesadilla which was really tasty with a mild dipping sauce. The service was friendly and fast. Only issue is the seating area is poorly maintained. The table I sat at had a broken chilli bottle that poured all over the table. Given that it was now dry and sticky it was pretty obvious nobody has come past to clean it in at least a few hours. Overall good food but perhaps they need to focus on keeping the area cleaner.

I’m a big Tortilla fan and often visit the chain when I’m out. I recently visited the New Street branch and the team member Angie was so helpful. It was my first time redeeming a free burrito and she talked me through all my options and gave great recommendations! I’ll definitely be visiting this branch again!

Feeling absolutely robbed and scammed out of my money after this visit, will be the last time i do as standards are not what they used to be which is a shame. Prices have increased which is understandable but to reduce the food customers get by a significant amount is not justifiable. I used to always order a large chicken quesadilla which used to come with a bag of tortilla chips, salsa dip and sour cream on the side. However, the quesadilla now is not a quesadilla, it used to be made and cut into 4 slices but now they make it like a burrito and slice it in half. I was about to walk away whilst the staff were making it as i was appalled at the little filling they were putting into it. It now also just comes with the pot of salsa dip, no sour cream or tortilla chips, you have to pay extra for that. I used to be absolutely full from how the quesadilla that used to be made but this time i was left feeling hungry and disappointed, there were parts of the wrap that didn't have any filling in it whatsoever. Not worth the price paid and won't be returning.

Hailey was so helpful and kind serving us. We can from out of town and she was so patient with our questions. We loved her hospitality and genuine kindness. The food was amazing, but Hailey is the reason I gave 5 *****!