The Hearing Services Centre

A excellent hearing center great staff and very efficient, polite and caring and seen in a good time . Tuesday is 1pm walk in which is great .has parking pay and display and clean toilets too . Based off dudley road .

Miriam the audiologist is the sweet person I’ve ever met. She was patient with me and was very kind to me. And reassured me of my new journey with my hearing aids and supportive when I was overwhelmed. NHS please look after people like her, she makes us disabled people feel taken care of.

Had the displeasure of calling this place today , it was an awful experience .The first call the lady was overbearing and shouting down the phone as if presumed I am deaf. But then claimed SHE couldn't hear me ...time to check your hearing I think before you tell others they can't be heard. Tried calling them again a few moments later and this time an impatient obnoxious tone was barking at me. It baffles me how NHS staff talk so impolitely to public yet claim the zero tolerance card if people talk to them the way they do to us. Who addresses them about their manners and conduct towards the public. . Anyhow I hope I do not have to call them again. I was only wanting to check up on my mother's hearing aid but didn't even get past the gate as the rottweiler attitude was offensive.

The people at the hospital were very friendly and professional. They explained all questions I asked and gave me advice to help put me at ease. My waiting time for very small although I was given a time. There are public toilets in that area. The hospital is on the local bus route on the Dudley road. There is a large car park and seats out side to sit. The hospital got easy accesses for those with a disability. At the main part of the hospital there are shops or cafes you can buy refreshments.

Excellent services I have received from the doctor. The black gentleman (doctor) was very caring and knowledgeable and was very kind to me while examining. But waiting time was too long even though I had arrived at that place at 3:30 pm where my appointment time was at 3:45 pm. But the time I entered into the doctor's office it was 4:35 pm. Don't want to complain about it as I can feel the importance of each patient and everyone should be examined with great care even though it might take extra time.

This review is of the centre itself, Not the staff or the actual services. The building is old and looks like its made out of portacabins. It looks like some kind of torture chamber and it has a very bleak and dull atmosphere. Certainly no place for children, though they have tried to make the childrens waiting area nice. I hear they arent moving to the new Mid Met when it opens either... 2 sparkly new facilities very very close and hearing services gets left here? why?

Can be a long wait if many people attending, batteries exchanged very quickly. Some staff bit short knowledge of latest aids and setting up hearing aid.