Clare Court Care Home

I am extremely concerned about the poor standards of care and lack of professionalism displayed at this facility, which have resulted in significant breaches of safety, dignity, and trust. These issues not only jeopardize the well-being of residents but also reflect a worrying lack of accountability and management oversight. One of the most alarming incidents involved improper manual handling techniques that led to a resident falling. Despite the severity of this incident, it was not reported or addressed, highlighting a disregard for safety protocols and the welfare of residents. Such negligence is unacceptable in any care setting and raises serious questions about staff training and adherence to basic care standards. Basic needs are frequently not being met, and the care provided is undignified. Residents are often left without proper attention to their physical and emotional well-being. For example, string was found still attached to meat served in the bain-marie, demonstrating a lack of attention to hygiene and food preparation practices. This is not only unhygienic but also poses a potential choking hazard to vulnerable residents. In addition to these issues, there are disturbing reports of unethical behavior among staff. A nurse on the second floor has been bringing her boyfriend into the facility, falsely claiming he is a resident’s family member. This behavior is highly unprofessional and creates an uncomfortable and inappropriate environment for both residents and staff. There have also been instances of residents being taken advantage of financially. One resident gave a staff member £20 to purchase essential items, including underwear, but the staff member returned with items that were not requested, including a visibly used t-shirt. This demonstrates a lack of respect and integrity in handling residents’ personal finances and needs. Confidentiality, a cornerstone of professional care, is being blatantly disregarded. The administrator has been leaking private and confidential information about residents and staff to other employees. This is a clear breach of data protection regulations and undermines trust within the facility. It also creates an environment where residents and their families cannot feel secure about the handling of sensitive information. These observations come from my daughter, who has worked at the facility for four years and has witnessed these troubling patterns of negligence and misconduct firsthand. When she handed her notice in, the manager was arwful to her. It is evident that there is a systemic failure in maintaining professional standards, ensuring resident dignity, and prioritizing safety and care. Urgent action is needed to address these issues and implement comprehensive improvements. Staff training, stricter oversight, and a thorough review of procedures are essential to restore trust, maintain confidentiality, and ensure that residents receive the respectful and dignified care they deserve. Without immediate intervention, the well-being and safety of residents will continue to be at risk. This needs to be investigated promptly The manager demonstrates a significant lack of people skills, and the CQC report highlights notable inadequacies, which speaks volumes about the current state of affairs. Given the ongoing issues, it is difficult to envision meaningful improvement without the implementation of serious and effective measures. A few years ago, I worked at this care home when it was effectively managed under strong leadership. As someone who continues to work in the care sector, I have a clear understanding of basic standards of care. Unfortunately, it is evident that these standards are not being met at Clare Court.

I would never recommend this "Care Home" to anyone. There has been a catalogue of issues with the care my family member has received. My relative has advanced dementia. She deserves respect, care and dignity. None of which have been received. I have been shocked by a great many things I've seen and heard within this place. Such as leaving her flat in bed with a food tray in front of her and left. With no ability to sit up or eat unaided. A choke hazard if she had even managed to get food. Being left unclean and with a room that has smelt. With carers that struggle with communicating due to language barriers. This is also mentioned in another review. Constart overturn of staff. Her belongings only being in her possession for a matter of days before they are all misplaced or go missing. Not being informed of my relative being seriously unwell and even being taken to hospital with a condition that was life threatening, leaving the ambulance driver to actually inform us. My family have complained to the home, the CQC and now again with the area managers.

I visited this care home to enquire about a stay for a relative. I was greeted by a very nice well presented receptionist Tahsena who was extremely helpful with the information she provided. A winning smile at the heart of the home, truly warming welcome! Definitely will be recommending this home to others in future!

I provided a Christmas buffet at Claire court this year and have nothing but warm and positive responses to the place as a whole. The staff are so welcoming and helpful and the building outside and inside gives you a homely feeling. I would definitely recommend any family and friends to look here first if you are in need of any of their services they provide.

We've been entertaining everyone there for few years now. The residents always enjoy our visits singing, clapping & dancing whenever they can. The staff are all very caring, cheery and helpful. A home with a homely feel.

I have recently started to work for Clare Court and I am happy to be working here because the deputy manager, Nurse Sarah and the staff that I work with are very helpful and friendly.

I visited the home recently and have to say the welcome I received from the staff at the home was warm and friendly. I was given a tour of the home and saw smiling residents and staff. The rooms were clean and spacious and have their own bathroom. The staff were able to answer all of my questions and gave me information to take away and show the family.