Heartlands Care & Nursing Home - Country Court

I can't say enough nice things about this home and particularly the management. They are the loveliest staff team you could ever meet. My aunt and I have been visiting my uncle in the home for over 18 months now and we now feel like family. The home manager is amazing shes so professional but so fair and robust in her approach, she will have your back when needed. The rest of the staff from the care team, the cleaners, and everyone are so friendly and approachable. My uncles care is second to none, yes there's been a few small issues but once you raise them they are dealt with straight away if you go to the right people. Overall im so glad my we chose this home for my uncle.

I took my students and staff to visit heartlands care and nursing home. All the staff were amazing. Margaret welcomed us with a lovely warm smile. We were greeted and then shown around by the lovely Sharon. She was so welcoming and warm towards the students, she made the whole experience memorable. The students loved every minute, they are already asking when are we going back. They loved all the residents and found their trip to heartlands care and nursing home very educational. Thank you so much for the drinks and snacks, the students were very happy with their goody bag. Thank you once again from Care First @ Bordesley Green!

From initial enquiry, to assessment of mom in hospital, to helping her settle in and then looking after her on a daily basis since her admission, the team at Heartlands Care Home couldn’t have been more helpful, kind & professional. It’s such a hard decision to place a loved one in a care home, but they really have made mom feel welcome and encouraged her to join in the many activities. It’s so reassuring to know she is being well looked after. Thanks all.

Hello, I visited Heartland for the first time today to see a relative. I wanted to say how impressed I was with the cleanliness of Heartlands, and how cool and airy the building internally is. I enjoyed seeing the various rooms on offer, and activities available for residents. For example the ' pub room' and cinema room. I was exceptionally happy with the members of staff who were curious and offering a good choice of meal and dessert for my relative . And how polite and happy they were. I read the cqc report when I got home for heartlands and I do feel that after today visits the Heartlands care home in opinion should be re' Rated as 3- 5. My initial visiting time was that I randomly turned up to see my relative but staff were polite and as I was unaware of visit times, I was still able to visit. Overall I am happy that my relative is here, my relative is new in heartlands and I am confident his care needs will be met. Staff are very responsive and overall what a lovely place.

My mother has been a resident at Heartlands Care Home for over 2 years now and from day one I have been extremely pleased with how she is looked after there. She now has advanced dementia but the way that the staff handle her is wonderful. She is included in day to day activities and I feel that she is still made to feel valued despite her limitations. Visiting has been handled well with safety of residents and staff a key priority during covid lockdown but it is now good that we can again visit our loved ones. All in all it is a wonderful place for mom to spend her twilight years. Thank you to all who make it so nice.

This review is from care received in 2020. I concur with all the bad reviews of that time, including receiving my deceased mother's belongings (shoved at me as I waited outside the door, no condolences offered), containing half a dozen items of clothing that were not even hers - even though I purchased printed labels with her name on. Also missing a number of items that I had packed. As it was during covid, I wasn't allowed to see her before she was transferred to the hospital and subsequently passed away. Each time I (and 3 other family members) phoned the care home, the phone was answered by a cleaner or helper on a different floor and refused (or didn't know how) to transfer the call. We had very little updates and were constantly phoning trying to get information. I appreciate during COVID things were difficult, but that really should mean staff would be a bit more understanding. Mum hated it there even though it was less than a month, she would cry to come home but we weren't allowed to pick her up as we couldn't get access to her because of COVID rules. Stacey was helpful but it wasn't enough to allay our fears. Staff seemed very nice on the face of it, but look behind the smiles - I wouldn't put my dog in there!!!

I feel pushed into writing this review, following the failings at this home. One of my close family relatives are currently here, to which I am ashamed to say. Please find a breakdown of the issues listed below: 1. Staff – All of the staff I have seen upon every visit have not been doing their job, in supporting and helping the residents. The staff use the day room as there own personal space to go on there phones and talk amongst there self, ignoring many of the residents unless they "Have Too". We put our trust (and money) into this home when putting our loved ones in here to be looked after, and to see this is really not acceptable. 2. Missing Items – Just like many other reviews on here, we have experienced missing items on every visit, even down to labelled clothing which clearly states who they belong to, and is never looked into properly, therefore leading the item to be classed as lost. Other larger forms of items seem to also go missing such as wheelchairs, which are misplaced. When approaching a staff member to ask for where the residents wheelchair is, the response we get is "we had to put it in a room". The staff then makes no effort to look for it, unless we pester them until we get a response. 3. Unattended situations – Again, like many other reviews state, we also have an issue with situations where we have seen residents unattended, and accidents have nearly happened. One instance is just after Christmas, when we had extremely cold weather. We witnessed a relative being pushed outside for some fresh air, and almost forgotten about, as it took 15 minutes for a member of staff to bring them back in. 4. General Care – Upon getting to know a few of the other residents in the home, I have heard many occasions from the residents themselves where the correct care has not been given. This ranges from being handled a little too rough, to cream not being applied as the carers cannot be bothered. I think a review should be conducted, from both an internal sector, and an external sector to ensure this home is up to standards, as looking at the reviews, this home has been failing so many for the last 12 months.