Moundsley Hall Care Village

Initial meeting at Moundsley Hall appeared to be great and very personal. Upon putting my father in there after a week or 2 it was truly appalling. Constant delays in medication and pain relief. No response when raising the alarm, he would be left for 45 minutes at a time before family would have to go and clean him up. Please do not make the mistake of sending a family member here.

I did a gig at Moundsley Hall Kensington House for one of the residents birthdays, what a fabulous place...the staff were incredible, you can openly see the level of care that is given. Thanks Helen for making me so welcome.

I am a student from cadbury college on work placement, since the moment i stepped into kensington i have been treated like family by both the staff and residents. From my time here ive seen how compassionate the staff can be towards both the residents and the families making sure they provide the best possible care, ensuring that residents enjoy their time here with fun activites and games as well as special guests.

When you go there to have a look a round they sell you a dream. Show you things that you will never be able to have access to. The care itself is awful. We had to move our family member from there as they were basically left there to rot in their room, sometimes didn't even change their clothes. Medication was never done on time always late or missed. Also the things that went missing. Expensive things and personal belongings that went missing was disgraceful!

I have been doing my work placement at Moundsley Hall Care Village for a while now. Moundsley Hall staff are very nurturing and make residents feel comfortable and safe. I was also very comfortable working with staff and helping around where I can with the residents. I really enjoy my time here and look forward to it all the time.

I’ve been so impressed by Moundsley Hall care village. . From my initial meeting with the HR Director and the Home Manager I was met with high levels of professionalism and kindness. Their attention to detail is second to none. I have also met several residents who have all commented on how happy they are there and how they are made to feel like family. Keep up the excellent work!

Moundsley Hall Care Village is definitely my second home. I've been here 17 years, and I started here on a 6 months contract and have never left. We have had some changes over the years, went from just Moundsley unit to having four others built, and then became the care village. I have done a few job rolls in the home domestic kitchen, and my heart is now head of laundry and over seeing domestics in Moundsley, which I really enjoy. Love getting involved with the residents got a very close bond with them, someone in particularly who came to my wedding, which was lovely. Love Christmas at the home, making it special for them. That's my job, and I love seeing their faces when the trees go up. I have just received my long-term service, which was lovely to be appreciated. I think this will always be my second home x