Big Green Coach Ltd

Me and my daughter used the big green coach yesterday, we travelled to London to see Stray kids and would highly recommended them to all my family and friends. They were on time for pick ups and drop offs and we felt safe as this was our first time going to London. The drivers were both lovely and helpful and very professional we will definitely be using this company again thank you for a lovely time x

1 star is too much. The worst bus travel ever. Bad smells on board(for the WC ) dirty, generally stinky. The upper windshield is cracked very bad. The external of bus let think about a really low care

Coach from Birmingham to Bearded Theory and return. Well, where on earth do I begin?? No worries getting to the festival but the return was horrific. Now 1st things 1st, Big Green Coach do not actually own any coaches. They sublet from other companies. Anyone remember the ferry company without any ferries? Yep, red flag! So we were meant to be picked up at 10am this morning (26/05/2025) from the site. By 9.30 most of us were ready and waiting. And then we waited, and waited a bit more. 10.55 still no coach but the 11am BGC for Leeds etc just pulled in... and so we started making calls to find out where on earth our coach was. We kept getting fobbed off with 'they are 10 mins away'. So we took turns calling and trying to get any info at all. They couldn't contact the driver, they couldn't say when they had left base, just apologies and some very tired, cold and soggy festival weary people getting a little bit frustrated. 11.55 The coach finally arrives on site. Yayayayay! We load up, board and we are off! Still no explanation, just more apologies. After half an hour or so we noticed that we seemed to be doing a tour of the local villages. On tiny B roads. A few of us clocked that we were getting closer to catton park not further away. The coach Sat nav was going rogue. Some wonderful man managed to convince the driver that we were going in circles and 'no, I don't think Birmingham is down that dirt track!' The driver reverses. Into a hedge and almost into a ditch. And that's when the damage pictured occurred. Half an hour later we are finally on an A road going in the right direction. Oh, and did I mention that the air-conditioning was on full blast! It was freezing. I was warmer on the Thursday night at BT when it went below 5°c. We begged the driver to turn it down, they didn't know how to. Finally pull up in Birmingham, again thanks to the excellent local knowledge of my fellow passengers, and I bounce off the coach wondering if I should do a Katy Perry and kiss the ground. I wished the passengers going on to Bristol the very best of luck. I have a feeling they needed it. And as I walked over to New Street I looked back and saw the damage. Ahhh so that was why drivers kept honking at us! Thank you to all of my lovely fellow passengers, I don't think I would have made it without you. Big Green Coach = Shocking! Absolutely terrible. Would definitely not recommend. 1/10 and they only get the 1 because at least the coach eventually turned up. Unfortunately we don't get a lot of choice with public transport to festivals so... Same again next year everyone??

Big thanks to Big Green Coach for the smooth and stress-free ride to the Imagine Dragons concert at Tottenham Hotspur Stadium! Super organised, comfy and on time — great job!

After reading some reviews I was a bit worried. But I was so happy with the service. Bus was exactly on time , comfortable seats, friendly drivers. Staff was very attentive , told us all the details -bus number and where to come back after the concert. It was very nice experience, I wouldn't hesitate to use it again. It was much easier then going by public transport to the concert in different city.

This company offered special return trips from Aberdeen to Edinburgh during the recent oasis concerts held at Murrayfield stadium in August 25. I thought the service was ideal as saved us many hassles such as driving there and back or staying overnight in an overpriced accommodation. Trip to Edinburgh on the 12th of August was great, departed on time and we experienced a smooth ride all the way to our final destination: Murrayfield stadium. Previous to the concert the company had sent an updating email regarding drop-off and pick-up point: Georgie Road, however, on arrival to the vicinity of the venue, the driver dropped us off along Corstorphine Road and was specific to say he was picking us up at the same stop or across the same road at the end of the concert. Departure time: 11:00 pm. At the end of the show, me and my friend started walking towards the meeting point specified by the driver, and after two laps up and down of Corstorphine Road, and more dramatically close to 11:00 pm, the Big Green Coach bus was nowhere to be seen. By this time it was clear we had been left stranded. We met some other people who had been left behind but felt the need to stay with a particular lady, who obviously had mobility issues and used a walking stick. This lady was about to have a panic attack or maybe she was in clear distress due to the recent physical effort to try and catch the bus. Eventually, we realised we had to move on. We went to the bus station in a taxi, which was already closed, but a bus driver kindly gave us instructions on how to get back to Aberdeen at a cost of £55 each. Perhaps it’ll be harsh to rate the company for the shambles, as it did provide a good service on our way to Edinburgh, but the driver should be held accountable for misleading service users to follow wrong instructions. I have been in touch with the company, with only been acknowledged through social media. They said: "Thanks for getting in touch, we're sorry to hear that you didn't get the coach back after the event. Thankfully we had a number of passengers opting to use their return leg and were able to board their coaches after the event. For passengers that did experience some difficulty finding their coaches after the event, we had a team of representatives on site available to provide assistance, and our customer service team were on call and available to be contacted via telephone, email, and social media. This is stated on all e-tickets. Had you attempted to get in touch with us, we would have been able to assist you in boarding the coach, provided directions, and hold the coach for you on your approach. Once again, we're sorry to hear that you weren't able to board the return service, but hope to have you on board with us in the future!" I am very sorry, but saying that a number of passengers "OPTED" to use the return leg to Aberdeen tells me that some other passengers could not find the bus and were forced to make different arrangements to get back home. My friend and I were actively asking other drivers and people holding signs and not a single one knew about the Big Green Coach. Anyways, it is all in the past now, but I felt I had to leave a review on the service. And No, I would not recommend the company to friends or family, needless to say, I don’t see myself using their services again.

Only given 1 star because can’t leave 0. Booked for reading festival, coach didn’t turn up and after having to call the company numerous times, after two hours they sent a mini bus. Mini bus dropped us off in the wrong place which was over a mile away from the festival. We were an hour and 20 minutes late to the festival. Company won’t accept they didn’t provide the service we paid for and communication is slow and boring, them repeating the same rubbish over and over again. WOULD NEVER USE THIS COMPANY AGAIN!!