Birmingham Hospice shop - Selly Oak

I’ve donated many times to this worthy charity, but my last couple of experiences have been disappointing. A few weeks ago one older, blonde lady, made me feel very uncomfortable donating. She was very reluctant to take my donations, but eventually did, much to her displeasure. Today I took two bags of good quality clothes and she point blank said no. So I’ve donated them to another charity, who were very grateful. I will not donate to this shop again.

I am very pleasantly surprised by how the shop looks. Everything is well organised, tidy and so easy to find. The products are clean, in perfect condition. The things that are for sale are often one of a kind. As for the staff, I got the impression that they are very nice and helpful. In particular, one lady with dark hair, always greets me with a big smile, asks how my day was and often advises on the selection of things. She is very nice and I appreciate that she takes such great care of her customers. I recommend everyone to stop by this shop, even just to hear, "Nice to see you again":).

Used to be a nice charity shop, went in there earlier this week, seemed over staffed and I was followed around by a strange, over zealous, elderly, blonde haired woman, who at one point said allowed to another customer, I'm just watching somebody. Never experienced anything quite like it before, are you not allowed to look for bargains in a charity shop? Anyway I attempted to buy a small spoon the type my partner collects but was told it was priced incorrectly at £2.50 and I could not have it. Of course this is perfectly fine but I was made to feel like I was doing something wrong purchasing it in the first place. Maybe staff need to relax a little with customers, it's only a small shop and it's very apparent that certain staff members think you shouldn't be perusing and purchasing certain items. Perhaps ensure things are appraised correctly before they go out onto the shop floor, perhaps have fewer staff working at the same time and perhaps don't treat people like they are criminals for looking around. My partner went back the following day to drop some items off and have a look at the afore mentioned spoon, that I was not allowed to purchase, it had gone up by a few pound, which I would have been happy to pay at the time but she was no longer interested. Odd and unwelcoming experience all round. We enjoy supporting our local hospice shops both through purchasing and donating, however we won't be using this one again, far to intense!!

I love Birmingham hospice charity shops normally as the staff are often really helpful and friendly, and they have some really nice stuff. Unfortunately this one is not very welcoming at all. My partner saw something I would like there yesterday and took a photo to send it me as I was at work. He returned later to buy it but was actually refused sale by the people running at the counter. They had seen him earlier looking at it and other items and had started following him round suspiciously. When he returned, they decided he couldn’t have it as it ‘needed to be repriced’ I went in today in the hope to purchase the item but they had more than tripled the price. Unfortunately they had priced me out of making a purchase. They informed me it was collectible so I googled it out of curiosity. I found it’s not even worth as much as they are selling it which is a shame as it’s the charity that loses out. Also while in there noticed how expensive the Preloved clothes were. For example, a cheap looking primark jacket cost £10, most coats were substantially more than that. I think I’ll stick to the shop in Harborne from now on

The worst experience I've ever had of attempting to donate to a charity shop, and I've donated regularly over the years. I understand there maybe times when you have lot of donations but there's a way of dealing with customers. I was so horrified by the way I was treated, I picked up my bags and walked out. The woman who spoke to me was Yazz, I've seen her be incredibly rude to other customers. I wish her manager would address the issue

One of the worst experiences in donating clothes I have ever had. The Birmingham hospice is an amazing charity and very close to mine and my families heart, but this shop is extremely disappointing. I gave a lot of designer clothes to this shop, only to be greeted by three extremely rude, eye rolling people. Not one thank you was given for the large amounts they recieved, if they do not want to volunteer for such an amazing cause then they should not do it! Next time I will be donating to another store as this one is not a good representation to such a beautiful place that the Birmingham Hospice is.

Incredibly rude staff! Never known anything like it, made me feel awful just for wanting to donate some items. a shame as it’s a very good cause. Took my donations to their branch on Kings Norton Green instead who were lovely and friendly. It’s not ok to treat people who want to support your charity like this!