Flannels

Spend over £400 on a bag. Wasn’t used and the print has faded and has discoloured. After only having the bag a month. Manager took photos and sent them off however they are not prepared to do anything. I also mentioned the scandal of people returning fake good and them selling them. The manager denied all of this even though it’s been in the news. Very disappointed, certainly not a luxury buying experience. No different than buying a £10 bag from Primark, in fairness they probably would give better service. Would certainly avoid!

I have been sent a faulty watch twice and i was promised that they will double check the watch before its send out to me. Received the replacement and the watch is not working again. Called them 10 times or more and seems like whenever i call thats when they decide to send me an email or act on the problem. On the they said is a warehouse issue. I dont understand why the warehouse would send out watches with dead batteries. Then i opted for a 3rd replacement then all of sudden they cancelled it and said its out of stock when its still available online. Very inconvenient as its a gift and just messed everything up. Came in store and the staff told me that they cant help as its an online order and that the warehouse always send watches that do not work. Item also came in a zip lock bag rather than a gift box considering its a luxury designer store What an absolute mess!!!!

Staff judge you as soon as you walk in store feeling uncomfortable, had to stop browsing as was been watched and followed as browsing, staff act as though they own the store, no interaction/greeting, should be a bare minimum as a sales rep, they judge you depending on customer base, if you're no value to them then they will jist put two fingers up and no care, wouldn't go back again as felt unwelcomed

Used to shop here a lot when Prada first became really known. Flannels was the shop to go to if you wanted to look slick. Now it’s an upmarket sports direct

FLANNELS BIRMINGHAM THEY MAY HAVE GREAT BRANDS AND HIGH END LUXARY ITEMS. But I shall Worn you about this place . I would worn any one who wants to work here! You think the name and clothing they sell is high end and luxury.. It is.. but THE MANAGER IS A BULLY! and all the part timers 0 - Contract staff are scared to death to voice there opinion on anything as he holds it against them and has his favourites.so only gives his favourite longer shift. Full time staff are made to work over there shifts constantly and not paid for it or given in time back..Especially if you just had a holiday and come back to work... He uses the rota as a tool to stress you out and you could work up to 7-8 days with out a day off. He always convieantly books his days off around big events . such as New window display due in or big delivery’s Which normally get left to the very hard working assistant manager and team. Staff are made to feel stupid on shop floor by he's constant shouting out , when a customer Enquiries about a item of stock, You go to scan it and look,but he shouts out we got none...and then you see we have...? So you have to run to back secretly... It’s a miserable place to work as staff have to follow customers around , due to amount of thief’s they have in store... and how expensive stock is.. They hear customers speak to each other about us following them.. but the staff do feel horrible doing it too. There no training your are meant to learn a long the way and rules change constantly , as staff don’t last and leave as quickly as they came. As carnt stand the atmosphere.. He controls all visual merchandising , no staff are allowed to try! He just change it, it’s his store. He has his own rules as he don’t follow Flannels Vm rules...he been there to long for him to change.. so you have to gusse what right... Dinner is half a hour only and that changes sometime 45 mins depending on shift. But he sneaks breakfast every morning under his paper and pops out all the time for cigarettes.. New staff when you try to get your sales and commission be prepared. he don’t care he has the biggest commission sales in store and will tread all over you to get it!...and shout at you in front of customers if you get it wrong... But the staff there have great love for the brands that’s why the try to stay.. Looks great in your cv but if your not thick skinned forget it... To all the customers that read this please don’t be angry with the staff there controlled by a manager who is not managed and gets away with everything...

I visited Flannels on New Street, Birmingham, this morning to purchase Gucci jewellery after seeing it at Flannels website, but my experience was far from satisfactory. As a brown skinned Asian individual, I was deeply disappointed by the behavior of the staff, particularly one who made me feel unwelcome and judged. From the moment I entered the store, there was no greeting or acknowledgment, only uncomfortable stares, as if I was there for the wrong reasons. After several unsuccessful attempts to get assistance, I finally received a response, but it was delivered in a rude and dismissive tone: "We don’t stock Gucci jewellery in-store." This level of service stands in stark contrast to the friendly and welcoming experience I consistently receive at the Flannels store in Meadowhall, Sheffield. This visit left me feeling disheartened and unwelcome. It not only ruined my day but also made me question the professionalism and inclusivity of the staff at this location. I strongly recommend avoiding this store if you value respectful and courteous customer service. It’s disheartening to see such behavior, and I hope the management takes steps to address these issues.

If you purchase from this shop and want to return (despite still in packet, tags on, not worn etc.) you are issued with a credit note instead of a full refund, which is unlike all other high end fashion retailers. Whilst the young staff are friendly and helpful the manager appears really miserable and unhelpful despite him working there years… I really think he’s in the wrong job. After I’ve used my £200 credit note I’ll never use flannels again.