DFS Birmingham

Horrifying experience. Not only did the delivery team ruin our wooden floor, but the quality of the sofas is appalling. The built-in storage have cracks in them from excessive force when screwing in to place and someone the recliner seats are not even aligned. This is what you get for £2400. Update. The installers denied they caused the damage (suprise, surpuse) and i have been offered £150. What a joke you truly are DFS.

Well managed store, plenty of variety, professional staff, quality stuff. All sofas are made to order , only one thing which needs to be improved is waiting time for your order to be delivered. Overall fantastic service and great quality.

We went to DFS the first time and Remi answered all our questions and was very friendly. The second time we visited on 31st of August we came to DFS to buy the plush corner sofa the lady and the man who helped us were super friendly and gave us the best advice and we would highly recommend! 10/10 for the team!

I recently purchased a sofa bed and a footstool from DFS, the sale and the sale team was nice and fine, i then waited a few weeks to get my sofa, when the delivery guys came they literally banging the sofa around in the lorry, when they came they put the sofa where i wanted, once they left i checked the sofa bed and it would not pull out, i called DFS on the same day and they said they would call me back. The next day i got a call back saying i have to wait another 8 days for someone to come have a look at the sofa. I asked if i could get the sofa under warranty as i didnt know previously that the sofa would get thrown around like it did and i believe it definitely has been damaged internally. The lady on the phone (Birmingham DFS Manager) claimed the service engineer will open up the sofa and check if everything is okay. I would have believed this if i was 10 years old. They do not want to take any accountability and said they cannot offer a warranty either or replace the sofa. I was extremely unhappy with their service but DFS aftercare team are awful and unwilling to understand my complaint. I will never advise or use DFS again. DO NOT USE DFS. GO TO A CHEAPER PLACE INSTEAD I PAID ALMOST £2000 for this awful service.

Order number 45ZQP2003 Delivered in April 2022 Birmingham FOAM USED WAS VERY SUBSTANDARD-could not last after warranty period. I am writing to express my deep dissatisfaction and frustration with the recent experience I’ve had regarding your product. Frankly, I feel that I have been misled and cheated. It is extremely disappointing to see that the product has started to fail almost immediately after the 2-year warranty period ended. This strongly suggests that the item was manufactured with a lifespan just enough to cover the warranty, without any genuine commitment to long-term quality or customer satisfaction. Such practices are deceptive and unethical. I invested in this product with the expectation of reliability and durability, not something that would conveniently break down the moment the warranty expires. This experience has severely damaged my trust in your brand and raised serious concerns about your quality control and integrity. I demand a proper investigation into this matter and a resolution that reflects fair treatment of your customers. I expect either a full repair, replacement, or reimbursement, regardless of the expired warranty, as the timing and nature of this failure clearly point to a deeper issue. I hope to receive a prompt and fair response. .

Steph and Iram were extremely helpful and friendly this evening when ordering our sofa. They are a credit to this shop where I previously had a bad experience. I hope that the experience continues from here on in!

Purchased a sofa from Dfs Birmingham 19/4/25 and was assisted by Imran. Brilliant customer service and very helpful. He was patient with us and knowledgeable with all models of sofas we explored. Thank you so much Imran you made the experience of buying our new sofa very easy and comfortable, we are just excitedly waiting now for it to be delivered!