Gold City Jewellers ltd

📍 Jewelry stores in Birmingham

Gold City Jewellers ltd

8.8

Gold City Jewellers appears to offer a mixed experience. Some customers praise the attentive service and reasonable prices, highlighting specific staff members as providing a positive, comfortable shopping environment. It's commendable that individual employees are recognized for their customer care and helpfulness in navigating selections.

However, other accounts raise concerns regarding potential inconsistencies in the level of respect shown to female customers. It’s crucial for any business dealing in luxury goods to ensure a consistently welcoming and professional atmosphere for everyone, regardless of gender. Addressing these concerns would significantly enhance their reputation.

Information about jewelry store in Birmingham - Gold City Jewellers ltd

Service options
  • Delivery
  • In-store shopping
  • On-site services
Accessibility
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
Offerings
  • Repair services
Amenities
  • Wi-Fi
Crowd
  • LGBTQ+ friendly
  • Transgender safe space
Planning
  • Quick visit
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Parking
  • Free of charge street parking
  • Paid parking lot
  • Paid street parking

Customer Reviews

★★★★★

Gold City Jewellers ltd has a rating of 4.6 out of 5 based on over 624 reviews on Google

MD Ashikur Rahman

I bought some jewellery from them a few weeks ago. When I was there with my wife and a friend, the customer service was okay. We managed to settle on a final price after few negotiation. That said, I did find it a bit concerning that the receipt they provided didn’t include their business address or look like a proper invoice. It felt a little off, especially considering you'd expect a formal receipt from any reputable business, regardless of whether you paid by cash or card. What’s been bothering us more though is how they treat my wife whenever she visits with her female friend. Every time they go, the staff who are mainly males seem unusually rude—and during their last visit, the behaviour was completely out of line when they tried to negotiate a price for a ring. This isn’t how a business should operate. Respect should be shown to everyone male or female and regardless of whether a purchase is made. Common courtesy shouldn’t depend on closing a sale. Also, common sense should tell you that your main customers are likely to be women. If you can't be professional and show some courtesy perhaps this isn't the trade for you

MD Ashikur Rahman ☆ 1/5
shazia nasir

Amir Served us, his customer service was excellent honestly. His prices and designs are the best. Honestly guys come down and see for yourself. Thanks Amir and Gold City

shazia nasir ☆ 5/5
Alisha Ahmed

Waqas served me today. I had a great experience shopping for gold as he provided excellent customer service throughout. He was kind, attentive, and made the whole process smooth and comfortable. The prices he offered were also very reasonable so I highly recommend!

Alisha Ahmed ☆ 5/5
Habz Jibz

Watch out for this worker his really intimidating, and thuggery not professional at all when arrived with a problem with my wife bracelet was throwing around, on the phone, business is nothing to them never recommend and never go again lost for words the more I describe I can go on and on honestly guys don’t spend your monies were your not appreciated go spend it were someone who will appreciate it you and the monies.

Habz Jibz ☆ 1/5
Syeda Sayma

Absolutely thrilled with my experience at Gold City Jewellery ! The collection is stunning – from classic pieces to modern designs, everything is crafted with such attention to detail. The staff were incredibly helpful and patient, offering honest advice without being pushy. I ended up finding the perfect necklace for a special occasion, and I couldn’t be happier. Highly recommend if you’re looking for quality jewellery and Shahaniyal he’s excellent customer service.

Syeda Sayma ☆ 5/5
L A

Dealt with Haider, he’s very honest and trustworthy. We will certainly return again. Would recommend!

L A ☆ 5/5
Fazeela

Aqib served us on arrival. I am very fussy and hard to please however he managed to find me 2 necklaces which I loved and ended up buying. It was a successful shop and I was left very pleased. The customer service was outstanding. I would definitely recommend anyone looking for gold to shop here.

Fazeela ☆ 5/5
View all reviews

Information about Gold City Jewellers ltd

Address

Gold City Jewellers ltd is located at 367 Stratford Rd, City Centre, Birmingham B11 4JY, United Kingdom

Phone

The phone number of Gold City Jewellers ltd is +44 121 772 1177

Website

The website of Gold City Jewellers ltd is: goldcityjewellers.co.uk

Business Hours

Monday: 11:00–18:00
Tuesday: 11:00–18:00
Wednesday: 11:00–18:00
Thursday: 11:00–18:00
Friday: 11:00–18:00
Saturday: 11:00–18:00
Sunday: 12:00–18:00

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