Central Sports

JANK Customer Service. AVOID this company Bought two pairs of shoes to match with my partner and opted for first class but they only sent off one pair neglecting to inform me if it was okay to ship. Had to ring multiple times to get a straight answer and raise a complaint from lack of notice on when to expect the other pair. I was told during the end of the week that it was in stock at their warehouse the whole time and i had requested for a guaranteed saturday delivery that didnt turn out to be a guarantee as its through the worst courier service of all time - Parcelforce. So it ended being sent the next week and I was better off not spending extra for 1st class. Even then, they sent off the incorrect unit of BOTH pairs because it didnt match the photo displayed on the webpage. I received a WIDE Variant rather than a NARROW FITTING ver. of the shoe despite the similar colour profile. Then customer service goes on to say that the unit code on the website matches that of the one displayed on my shoebox and that I am just nuts...Apparently everyone buys a shoe based on the unit code at the middle of the webpage rather than the picture shown. If I wasnt entitled to free 1st class shipping and Saturday Delivery Guarantee id be down a lot of £££ and I needed it urgently so i missed out on a competition

I had a great first experience with Central Sports, which made me confident to order again. However, my second order was extremely disappointing. Firstly, the racket was not delivered to my home—I had to take an hour-long tube trip to a warehouse to collect it. Secondly, the racket arrived with visible paint damage, a missing advertising card, and the branded grip sticker had been torn off. It looked like a returned or used product. I emailed their customer service with clear photos, but after several days, I have received no response at all. I've even placed a new order recently, but now I'm honestly worried about the quality and service going forward. I really hope Central Sports improves its customer care and quality control. I loved this brand initially, but now I’m losing trust. Still hoping to hear back soon.

Absolutely shocking service. Twice I have made a purchase which has not been fulfilled. I purchased a racket and it took over a week to be told they did not actually have it in stock, and another week for the refund to arrive back into my account. Now I have made a purchase which was delivered next day but for a completely different product. After calling, I was told it was an error but they did have the correct rackets in stock; they will ship these today and don't need to wait for the return. I then get an email saying actually the item is out of stock, please send back and they will issue the refund upon receipt. Shocking. Stick with BadmintonHQ and DirectBadminton. Similar prices and even if slightly cheaper it's not worth the hassle. Half the products on the website are 'coming soon ' (no stock) and the ones that allegedly are in stock aren't anyway.

I had a great experience buying a badminton racket. Chris was incredibly knowledgeable and patient, offering excellent advice and helping me find the perfect one. Thanks, Chris!

I do NOT recommend buying from Central Sports at all. To sum up the issue: I have paid for 3 tops plus a very high delivery fee (48€ delivery from UK to Ireland!?!) in March, and we are now in August and, 7 emails + a negative comment later, I still have no tops nor a refund. I know the package was returned to them since the Customs had called me early in the process to say that CS did not provide the necessary invoice to process the delivery, and they also had no contact details, so they sent the package back to CS. Last time I left a negative review, I finally got an email back from them (5th of June) where they said they was a problem with their records but ParcelForce showed "returned to sender". Again, if Central Sports UK finally wants to do something about it, the order is #CS51315. In any case, I'm really unhappy with them and will warn everyone I meet not to order there, if nothing is done immediately.

Excellent Service and Attention to Detail! I ordered a Yonex Ezone 100L from Central Sports and couldn’t be happier with the experience. The racket arrived in perfect condition, with custom strings exactly as specified and the right colour. They even matched the overgrip colour beautifully to the racket, which was a great touch. The autograph was done cleanly and professionally. Really impressed by the care and precision—Central Sports clearly knows how to deliver top-tier service. Highly recommended!

AVOID. Do not order online from this company, fancy website. Worst customer service ,and disgusting business practices. They list items on their website at desirable prices but don’t have any stock, never did have the items in stock! . They don’t reply to emails and then only issue you a refund once you ring up and complain. When talking on the phone it became evident that they do this all the time. Wonder how many people they’ve scammed over the years were never revived orders. I would give a 0 star review if I could