OFFICE Birmingham

White middle ages man manager with a stubble type of beard wouldn’t let me return my Offspring order which I made online said ‘We don’t offer that service for 2 years’. I left disappointed travelled all the way to the store to return the item. I had to used a prepaid label service which gets deducted from my refund and I have to speak to head office regarding this matter. Purposely avoiding accountability and actually doing their job.

I bought these shoes three days ago and when I got home I found out that I had picked up the wrong shoe size. When I returned to the store, the clerk told me that I couldn't change the size because I didn't bring a shoebox, but the goods were new and I had a complete receipt. I thought the clerk was very bad and I needed to change my size, which was the first time in my life that I had made such an unpleasant purchase. ☹️I'm surprised to find out that many people have had the same experience as me, and this shop is really bad, especially this bald, bearded male clerk. 我三天前购买了这双鞋，当我回家后我发现我取到了错误的鞋码。当我返回店铺，店员告诉我不能更换尺码因为我没有携带鞋盒，但商品是新的并且我有完整的小票，沟通的过程中男店员一直强调没有盒子不能换尺码，不愿意帮我解决问题还叫来了安保。我认为店员服务态度很差劲，并且我需要更换尺码，这是我人生中第一次如此不愉快的消费。我现在意外地发现有许多人跟我有一样的经历，这家店铺真是太糟糕了，尤其是这位秃头，留有胡须的男店员。

Disgusted at the service. Came in to the Birmingham bullring store spoke to a lady at the font on the receipt it says maryam she has long hair. Her attitude was disgusting gave me dirty looks when I asked if they did school shoes. Just said yes and rolled her eyes and pointed to the back. Then I went to the back and checked myself. When u chose the shoes I went to pay and she was told to serve she stamped the recipt saying that she has explained returns policy but she didn’t so obviously isn’t following company rules as she stamped but not explained I can imagine This causing an issue if someone did want to refund something on sale . Not professional at all and I think they should check who it is they hire and next time I’m not shopping here again. Date was Tuesday 26th August 2025 time was 15:45 should management want to check her attitude on camera I was in south Asian attitude with my little sister in a black hoodie and black dress

My partner tried to collect on my behalf and was met with very rude service. In the email, the OFFICE policy is as advised: 'SOMEONE COLLECTING FOR YOU – They will be required to give your unique order number which can be found on your Confirmation, Dispatch and Ready to collect emails we will send. One of these three emails should also be shown at the point of collection. They will also need to provide Photo ID for themselves and sign to say they have collected the item on your behalf. They will also be required to give their full name.' My partner had the necessary requirements - emails, ID etc. and even read out this policy to the store member. Instead of listening, he refused to hand him the parcel and acted in a very assertive manner, as if he knew better. He tried to argue that people have been stealing parcels but, regardless, this shouldn't affect the standard collection policy. It wasn't until my partner asked him for his name that he said 'I'll let you off this time'. In the end, he didn't even check my partner's ID or the order number properly - he just looked at the name of the email. My partner wasn't able to get his name but the store member was bald, with a beard, around 5'9.

The staff is extremely rude. I was given a pair from the display even after I specifically asked them to give me a new pair. They paid no heed to my request and went ahead and packed up the pair on display. Only after I paid and checked again did I notice it was the same pair. When I asked again, Justin very rudely said "I don't know what you are going on about". I have never experienced such rude behaviour. He wouldn't answer any questions. On asking if I would be able to return it without any issues he goes on to say, you can only exchange or get a gift card within 14 days even when my purchase was a full price one. I would never go back to this store.

Be nice if i could wear the shoes i have paid for. Well in fact the 2x pairs that im still waiting for over 2 WEEKS LATER! YODEL is the issue but Office continues to use a company that isn't fit for purpose with 0 customer support( helpline permanently closed) guess its Office reputation that will take the hit as i will never order shoes from Office again as long as they continue to use yodel.

I recently had a frustrating experience with an online order. The trainers I purchased for my wife were too small, and due to my demanding work schedule and the distance to the nearest store, I was only able to visit the store today. Upon arrival, I was informed that I had exceeded the 28-day return window. While I understand the return policy, the trainers are unworn, and I was simply requesting an exchange. Unfortunately, the store manager, Michael, was extremely unhelpful and dismissive, stating that nothing could be done unless customer service approved it. Although he was following the policy, his tone was unnecessarily rude, which only added to my frustration. As a result, I am now stuck with a pair of unworn trainers that can’t be exchanged. It’s disappointing to take time off work to resolve an issue, only to encounter poor customer service. I hope this matter is addressed to prevent similar experiences in the future. Additionally, I would like to mention another staff member, Everaldo (if I have the name correct). For someone representing such a reputable company, the tone and attitude used when speaking to customers was unacceptable and unnecessary. However, I would like to acknowledge one very polite staff member, whose name I unfortunately did not catch. She was incredibly helpful and made a positive difference in an otherwise disappointing visit. Thank you to her.