Up & Running

Great service. Went in yesterday (12/07/2025) and was assisted by Jamie (tall with baseball cap). Ran me through the Gait analysis process and then advised me on several pairs of running shoes which would be suitable, which I tried until I found a pair that fit best. Got them at a reasonable price and even a little cheaper, as they accepted Blue Light Card for an additional 10% off. No pushy selling or pressure to buy - just gently enquired if I required any additional gear and then left me to browse and decide after the gait analysis. Other member of staff there also pleasant and helpful, and Jamie (another Jamie) was very pleasant when I went in a little while back to browse whilst I was in the area. Will be back if I require any other running gear and would highly recommend. Many thanks!

Completely new to the gait analysis thing but was very well explained and run through by all 3 members of staff who were on shift Saturday. My partner who we were buying for is reasonably new to the long distance running scene, so the personalised recommendations from the staff who compete in numerous distances of running events was extremely useful. You could tell the passion they had for running which came out in the service we received. Walked away with a pair of New Balance and ON trainers which the better half has fallen in love with. Sure to be back very soon.

I recently visited Up & Running in Birmingham to get a running analysis and find the perfect pair of running trainers. The experience was fantastic! Jamie, the shop assistant, was incredibly helpful and knowledgeable. Despite the store getting busy, he managed to balance helping multiple customers with ease and professionalism. Jamie’s dedication and hard work truly deserve recognition. The running analysis was thorough, and Jamie provided excellent recommendations based on my gait and running style. To top it off, the trainers I purchased were cheaper than anywhere online. I highly recommend Up & Running in Birmingham for their exceptional service and great prices!

Absolutely amazing service. Went here today after wearing some very worn out brooks, had no idea about my running technique . Laura found me the perfect running trainers - some New Balance ones and did not give up on me despite trying on so many different pairs. Gait analysis complete and I’m so happy now. The best customer service I think I’ve ever received. Never pushed for a sale once, I wouldnt ever go anywhere else now . Jamie was also great, we had our toddler with us and Jamie entertained him and really went out of his way to make us feel welcome whilst being there. 10/10!

100% will come back again for any running/sports needs. I spoke to Jamie on the phone who explained the gait analysis process and was assisted by Alfie in store. Alfie was so helpful, he did my gait analysis, advised on what shoes would help me the most, brought out a variety to try and gave me tonnes of advice on what to look for in deciding on what shoe. Felt like I was in very capable hands and just left with my first pair of running shoes. Really great friendly guys, I couldn't recommend enough.

Love this shop. Friendly staff. Very knowledgeable. Not rushed, take the time to serve you. Good place to buy new running shoes.

Great shop, staff were really attentive and helpful. Within a few minutes of entering the shop I'd had a gait assessment done and been given some trainers to try on. The staff helped me find a great pair of running trainers which I wouldn't have been able to do by myself or online. I'd highly recommend this shop.