Hotel Holloway

Great rooms, very modern and clean, good communication with the hotel, car parking available and only 5/10 min walk to new street station.|Rooms are compact but very comfortable the bed and the shower are really good. There is a fridge and nice coffee machine and all the amenities you would expect.|These are rooms only, there is no reception or bar but this suited us just fine. |We would recommend and return next time we come to Brum

When arriving at the hotel I was thoroughly impressed, the decor is fabulous and the communication with the host before arriving was exceptional. The issue lay when it was time to use the rooms purpose, to sleep. As someone who needs sensory deprivation to be able to switch off, like many people. This was not an option here. Inside the room there is a bright green ceiling light which projects to the room and the blinds do not keep out the exterior light from the street with no curtains. Additionally there is an extractor fan in the bathroom which is loud and consistent with no disabling feature. i made do where I could by storing towels at the gap at the bottom of the door which allowed the hallway light in and bottom of the blinds with aim to block the light however with all these issues it was no use to make the situation any better. I contacted the host to be made aware if it was my mistake and I missed a button. I appreciated that it was early hours of the morning but WhatsApp states they are available 24/7 and hoped I would be contacted when the host started their day however I began to get agitated when my messages were being read within minutes and ignored. The room is not fit for purpose and I am very disappointed with my experience, I had a total of around 2 hours sleep. Other customers have also had the same complaints so I wonder why none have been addressed. Even a complimentary eye mask and ear plugs would have done the job, if I was made aware I’d have brought my own. Would never recommend

The hotels customer service was exceptional. I messaged them on whatsapp with questions regarding my stay they all answered promptly and even gave us an early check in- complimentary. They were contactable from whatsapp throughout the whole stay and replied promptly. The rooms were decorated well, had a smart TV and were clean. The price is reasonable and they have secure on site parking which is easily accessible. A great place to stay, in the city centre. Highly recommended.

Lovely room, clean and bright. Was also very quiet. Although an unmanned hotel, communication from the staff was excellent. From check-in to check-out and any questions I had were answered swiftly. Location was great, right in the heart of the centre of Birmingham, with around a 5 min walk to the Bullring, shops, bars and restaurants. Would highly recommend, and would be the first place I look for when we come back.

I had a fantastic stay at this hotel. It was spotlessly clean, comfortable, and excellent value for money. I requested a special room setup for a celebration, and the team truly went above and beyond. The room was beautifully decorated with balloons and elegant, luxurious touches. It looked amazing and made the occasion feel really special. The staff were incredibly friendly, responsive, and helpful throughout the stay. The location is brilliant – very walkable, just 10 minutes from the station and Bullring, and only 5 minutes from the Mailbox. On-site parking was also super convenient. I highly recommend this hotel and would definitely stay again.

One has to know that this hotel sits on top of a petrol station, with rooms overlooking a burger shop. It is unmanned, but when we had trouble getting into the room with the code provided they immediately showed up after a call and swiftly sorted it out. Our room was small but well presented, well beyond what we expected after seeing the exterior. Similarly, the bathroom was nice and modern. There were some minor inconveniences, but nothing to disturb our stay. We encountered the same issue with the beaming fire light mentioned by others, but we resolved it with a band-aid plaster. A desk and some softer pillows would have been a nice addition. There is wheelchair access.

The rooms are well presented and comfortable. You do get a lot for your money and the location is good. Unfortunately we've had a poor experience due to the level of noise from other guests, started at 11pm and went on until at least 1am when we decided to get in the car and leave. We've been offered a discounted rate next time, but I do worry about the level of sound proofing between the rooms. You can hear the TV in the adjoining rooms via the amount of bass which comes through. Bringing some earplugs is a must.