Maddison Retail Ltd

Love this shop! It's the perfect place to find that special gift and the staff are so helpful and friendly. I went in today to buy a gift for a friend and despite being really busy, the member of staff I spoke to exceeded my expectations and went out of her way to help me find what I was looking for, including getting stock out from the stock room (from a range not currently on display) and absolutely nailed it. I left with a beautiful gift, which I know will be loved and grabbed a few treats for myself. This place is a definite go to when visiting Harborne and we drove there especially, as I knew it wouldn't let me down and I was right. Thank you ladies. Keep up the good work!

Lovely shop full of beautiful items. Could spend hours looking around

Such a shame as this a lovely shop with great gifts, but customer service is appalling. Lady eating crisps behind the till, didn’t notice me for a little while, and no acknowledgement that I’d been kept waiting, let alone a ‘sorry’. I made some chit-chat and was met with a stony face. Just no need for that level of rudeness. Not the first time we’ve experienced it here, but will be the last-I won’t be going back.

First time and last time … I walked into this place today with my wife the shop window display looked very appealing. We seen a few egg shaped lights that we wanted for our bedrooms , But quickly changed our minds after the customer service we received, not a single smile or hello can I help you ! we walked through the shop the place was empty. What a shame , you do have a lot of modern gifts in the shop. I think you really need to up your game with customer service and don’t judge a book by its cover !!

Great selection of cards and gifts. Support local businesses

Cute stuff good jelly cat selection

For special cards I've always gone here to support an independent retailer. Last 2 occasions, within the last week, the same email has been on the counter, surrounded by order forms and spreadsheets. I understand times are hard for retailers but they're hard for customers too. A good morning or smile cost nothing and that's the kind of welcome you get from the cheap and cheerful chain card shop over the road. Not sure I'm prepared to pay a premium for lacklustre service.